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"Great location. Staff were lovely and the facilities were great. The pool was nice but would’ve preferred it a little warmer. Still a great stay here regardless."

"Nice welcome from Levi on the front desk of the Hotel. We have stayed here on a number of occasions and it simply ticks all the boxes. Great staff, nice rooms, good restaurant and the hotel is located to all of Auckland City’s major attractions."

"great place to stay. upgrade to the hotel is very nice"

"Great views of mountains and lake, with small view obstruction from main lobby. Front desk personnel were very helpful and kind. Breakfast was delicious. Rooms were spacious with decent amenities provided."

"Nice and quiet. Breakfast buffet was not open. Very helpful and friendly staff."

"Very good room with excellent view. Grand Harbour View."

"Great Hotel, Good staff."

"Less craft beer"

"Our stay was incredibly disappointing due to the poor customer service. We arrived to find that the heating/air conditioning in our room wasn’t working, and with outside temperatures below freezing, the room was extremely cold. The only solution offered was a small fan heater, which barely warmed the room. When we asked if anything else could be done, we were simply told the technicians had gone home and there was nothing they could do. There was no effort to move us to another room, offer...

"It just good. Stay and see"

"Loved our stay here! Awesome location in Auckland city and a short walk to amazing coffee shops and restaurants. The harbor is barely a ten minute walk away! The staff are really great too. One receptionist (I wish I remembered her name!) was so so so sweet. I have an aversion to elevators and asked to use the stairs, but she personally went with me up the lift and made sure I was comfortable. Coffee in room is great and the view from our room was lovely. Comfortable and clean rooms! Would...

"This hotel was just okay, not great, but not bad either. The location was good for us as it was super close to the airport and we had a very early morning flight out of ZQN. We had a couple of rooms booked for our family but ended up having to ask reception to switch one of the rooms because it smelled really funky. Otherwise the stay was just fine. VIP rewards perk was a cookie and a drink from the little market in the lobby. Nice receptionist!"

"My sister and I shared Spike 1 and 2, which was perfect for being in Queenstown for 4 nights. It's a really nice unit, and it had everything we needed, and it was easy enough to keep the place warm (which is not a given in NZ in July). It was close enough to downtown that we just walked there. We really loved our time there. The only downside is that the WiFi kept dropping, and there was a morning where it just wasn't working, so this might not be the best option for someone who needs a reliable...

"Great winter price which helped for staying over in Auckland versus driving back and forth from Hamilton."

"Been staying at this property two and three times a year from past 10 years or so. (We should get a special badge!)Great staff and good service. However, property needs good renovation, specially the bathrooms. Would definitely recommend to friends and family. Hopefully see you again in October! Cheers !"

"The Kids loved their stay @ the hotel & the marshmallows over the outside fire pit were divine & went down a treat. 👍 Staff were extremely helpful."

"Clean rolm and good breakfast"

"The hotels sits within a busy shopping area of five mile area. Parking was easy. Checking in was easy. They do keep $100 when you check in and it is returned to you at checkout. Overall it was a nice place to stay. New and modern"

"Spur of the moment booking. Absolutely made the best choice! Location is a short and fairly easy walk to town. Slight hill but nothing too major. Check in was amazing, we were so well looked after by the lovely lady at reception, top notch service. Room was huge! Had every heating amenity you could think of! Beautiful view from the room. They have a spa that overlooks the lake and Remarkables that you can book at the front desk, ask for extra towels. Only slight downsides, sink in bathroom...