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"After traveling all day, it took my family of 6 with 4 kids an hour to check in. They had one person for about 30 people trying to check in. The wait was terrible, they should have been able to shift the team around to accommodate by cross training their staff. Instead 5 people sitting around not helping each other. There was a sound of dripping water all night in our room from something and it wasn’t raining, could have been some leak. Pretty annoying noise and hard to sleep through. Still,...

"Great Times Square location. Clean small room. Elevators need an upgrade and signage how to use."

"Very good"

"This hotel had some great pluses and a few minuses. It’s in the heart of the falls area, very walkable to many things! Its parking is pricey, but attached to the hotel is nice. Our room was clean but the AC was leaking into the room below us and our floor was wet during our stay."

"Very clean, great location, excellent service, a fantastic hotel."

"Excellent location, great rooftop and easy check in."

"Awesome"

"I had to be transferred out my first room bc it smelled like smoke, and the second room wasn’t much better and felt dirty."

"Always the place we choose when visiting NYC. The staff is very helpful and the location can’t be beat."

"Incredible views of the falls. Helpful staff. Well located. Good rooms. Excellent experience."

"The hotel had a nice view of the falls nearby. Lots of restaurants within walking distance. Staff was friendly and responsive. Overall great experience."