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"Very friendly staff"

"Property had water leaks so we spent an hour in line only to be told our reservation was transferred to Hilton. This was an upgrade for sure but it turned out the room we were given also had water problems as well as the jacuzzi tub above our room had water dripping into our room."

"Convenient location. Older property but clean. Very busy in the summer. Lots of restaurants and sites nearby."

"Pass on this property. Bad location. Bizarre layout. Unhelpful and mediocre customer service. Dark hallways. Nice bed and bathroom was only positive."

"Nice"

"A/c"

"If you are traveling with children, this hotel isn't a good choice for you because there is no mini-fridge meaning you can't keep milk, yogurt, or snacks cold for your child or yourself and there is no microwave either, so you can't bring back leftovers from a restaurant, So, I won't be returning to this hotel for those two reasons. Another thing: it's very far from everything even Times Square. The cleaning lady woke us up twice, she opened the door at 9 a.m. while my husband, my son, and I...

"I have stayed at this hotel twice in the last 6 months and it has been great on both occasions. Fantastic staff, great location with Madison Square Garden across the block and walkable to all of Midtown. It’s also a 10 minute walk to Hudson Yards and the Javits Centre and I wouldn’t hesitate to stay here again. If you can get an Empire view room, you won’t be disappointed. Also, free cookies on arrival. What’s not to love?"