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"Shout out to Lisa for helping me swap rooms due to a noisy AC unit. I was travelling for business and for my needs this wasn’t the best fit, a couple of things to consider. Neither room I was in had a safe. I requested one but it was not delivered. I requested an iron 3 times and it was not delivered. The steamer in the room was adequate but not good enough for shirts. The queues at check in were so long, however check out was so easy. The WiFi in my room was patchy during my stay which...

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"The hostel was clean, safe, and comfortable, and I was really impressed by the quality for the price and location! They provided everything you need. The bathrooms were spotless and still felt private despite being shared. The staff were very nice and helpful. I left my kindle in the room by accident, and they shipped it to me across the country. This is a great option if you're looking for something affordable and don't need extra amenities!"

"Loved this place and booking it from here was easy helped me find something in my price range and in the area i wanted"

"Terrible"

"The hotel was nice, but the lobby was so small and crowded, which meant slower elevator service. Overall a nice stay."

"I should have checked the hotel reviews before booking, as I later discovered many similar complaints from other guests. The hotel required us to pay a security deposit in cash as a condition of our stay. When checking out, we specifically requested that the room be inspected before our departure so that any concerns could be addressed immediately and the deposit could be refunded fairly, as we were leaving for the airport. The hotel staff declined to conduct the inspection at that time and...

"The room was very small and the desk almost useless. I was unable to use the breakfast restaurant while the lovely rooftop had things that were hardly food. That needs to be improved, The service up there esp from Angela was excellent,"

"Not as described - lots of photos on Expedia of rooftop which is not for guests. No facilities - no water in room - not 4 stars. Very disappointing- but still love nyc."

"Ok"

"It’s my go to Hotel. Close to MSG and Times Square."