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"Place is very nice and clean"

"There were hairs on the bed sheet. I returned to the hotel late that evening, and when I called the front desk to report what I had found, the staff member did not believe me and suggested that the hair might have been mine. After I insisted, he reluctantly provided two brown blankets, but no clean bed sheets. I even offered to change the sheets myself after he explained that no housekeeping staff were available at night. Instead, he told me to sleep on top of the brown blankets. I was not...

"Staff everywhere to help answers questions. Provide hotel info and local attractions and dining options. Very pleasant stay."

"Good"

"Only thing I wish they had was a mini fridge - stayed in a bunk pod but other than that absolutely amazing!"

"Disappointed that the breakfast was so pricey for what you got."

"Grande chambre luxueuse. Café disponible. Rafraîchissement de serviettes."

"Only bad thing is the elevators in the morning hours for breakfast. Other than that all was great, great place to stay!"

"Love the views regardless of whether it's the city or the falls but an observation deck is available for those on the city side. Staff very helpful. We only stayed one night but would book again upon return. Also close to over a dozen restaurants."

"This hotel is so bad"

"Traveled solo here to New York at a great time, worth the price, great room. Had a great time Saturday night at art space below the hotel as well. Worked remote Monday - Wednesday. Very comfortable environment"

"Elevator small and long waiting at peak time. No boiler in room but a small coffee maker. Room is also very small. Bath room fan is pretty efficient"

"The room was clean and comfortable"

"Hotel is in a great location and clean."

"Great stay and got an upgrade! The location is perfect."

"The staff were all really friendly and accomidating. Our original room had broken A/C and they immediately moved us to another room. the following day when I had believed I had left something in the previous room, by their suggestion they took me up to the room to check and look for it. The staff gave Zero hassel or judgement. The property itself I would say the rooms are small concrete squares and can be very dark with the shades closed, easy to loose a sense of time, this is a pro or con...

"Centrally located and within walkable distance to main attractions in Time Square."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Best hotel with best view"

"Servicio y localización"