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"good"

"Room was great view was beautiful on the 19th floor could not ask for a better spot"

"the new hyatt is great, we upgraded to a 2 bedroom suite with amazing views of the waterfalls!!!! loved it"

"Tourist trap! won't be booking her again $70 a day for Valet parking $50 a day for park it youtself. When asked for parking to be Validated for first time because was not stated anywhere before booking, it was not. Everything way too over priced."

"Very well located for touring and near Times Square but still quiet enough to sleep comfortably. Small room but fantastic view of the city!"

"It's a very nice hotel. Everything was clean and up to date. We upgraded our room to view the American falls and got to see the fireworks too. I would definitely stay there again."

"Good place."

"Very clean, great location"

"Amazing!! My hubby and I went for our anniversary and it was so worth the money. Beautiful view too!"

"The staff was friendly even though they were extremely busy. The hotel is right across from penn station which made it convenient to take the subway and train station. The only downside I would say is having purchase their breakfast add on. They have a diner onsite and I assume we were getting at least eggs and toast or something similar with the add on. Our voucher included a coffee or juice and a pastry. That’s what they considered to be the continental breakfast and in my opinion was a rip...

"The room had an elevator noice"

"Liliam at the front desk was great and helpful. The other staff were not of the same quality like the many other Hilton front desk staff I’ve experienced"

"Good location"

"Sheets were wrinkle and one of the light bulbs were burnt out as it kept flickering."

"The staff was awesome! Everyone frim frint desk to cleaning was very friendly and helpful. The bunk bed room was very small with no fridge. However, the room was very clean. The shared bathrooms were kept very clean. I would stay here again. The location was an easy walk to the E, F, and 6 train on 3rd Ave. Also had the Lexington Ave Stop available as well. The roof deck was very relaxing and peaceful."

"Great"

"23rd floor was amazing"

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"We had a wonderful experience at this hotel. the location is perfect, with amazing views of Niagara Falls. The check in experience was very smooth, and the staff was welcoming and helpful. The hotel was very clean and comfortable. The only exception was our experience at the Milestones restaurant, which did not meet the same excellent standard as the rest of the hotel. The person who assisted us was not friendly or helpful at all."

"Good location, clean room, and breakfast was great!"