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"The room and facilities were excellent however for some reason we were told we had to park offsite when other guests parked in the underground parking on site. They do provide a shuttle service but still no explanation for people being diverted? ….. Overall a great stay at the Hilton and great live band….Michel"

"Stayed here primarily for the location, and that is definitely the hotel’s biggest strength. The rooms are spacious and comfortable, and the property is within walking distance of Niagara Falls attractions, restaurants, Clifton Hill, and other tourist spots. Being able to leave the car parked and explore on foot was very convenient. Unfortunately, several aspects of the stay fell short of expectations. The staff often seemed inattentive, and service requests were not consistently followed...

"Service is great! Staff is kind and helpful. Location is central to restaurants and games for kids. Next to the waterfalls. The outdoor pool is rooftop, incredible view! The pool is very warm and clean."

"Es un hotel cómodo, limpio y con buena ubicación. Lo mejor fue que si se puede dejan hacer check in antes o guardan tus maletas por mientras."

"The hotel was very clean, great view from my room. Staff was exceptionally helpful and accommodating."

"One of the best properties I’ve stayed at in Niagara!"

"Nice place."

"Gorgeous hotel the staff was so helpful and kind and they have a Starbucks right in the lobby"

"The property room were very dated. We were in room 3139. Everything in the room was old. The bathroom fixtures. The cover over the radiator. Everything was very dated"

"Great staff! Clean room!"

"The bathroom situation for the shower is absolutely clownery."

"There was a lot of renovation going on but it didn’t interfere with our stay. The front desk personnel were very helpful even going to the elevators to explain how tree system works. The breakfast was good and changed everyday. The room was nice but small. The hotel was less than half a block from Time Square and walking distance to the theaters."

"Standardhotel. Leider wurde nicht regelmäßig gereinigt. Die Zimmer sowie auch die Betten sind viel zu klein. Wasser kostenpflichtig. Eher ernüchternder Aufenthalt. Frühstück haben wir nicht gebucht."

"Not worth the price. Hyatt is way better."

"U"

"Lively place. Very convenient location with easy access to lots of nice restaurants and metro train stations. Very enjoyable stay."

"The room was small but very clean and comfortable. The hotel was beautifully renovated and in a great location if going to shows. Would definitely book again."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Exceptional location, the view of the falls was phenomenal. The staff was very helpful and friendly. We found the food at the Milestone Restaurant to be very enjoyable; a direct view of Falls enhanced the dining experience."

"Great all around"