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"Unfortunately, we just had one of those trips. I don't feel this review represents my normal Hilton experience. But we had numerous issues with our stay. The biggest one we couldn't use our shower for a day and a half. It was only scorching hot. We finally asked for maintenance. They came and fixed it while we went for breakfast but we had to call again. He was there very quickly and explained that we had to run the cold water tap to bring the heat of the shower down. LOL. But it...

"Top notch location, view, value."

"Excelente Servicio, excelente limpieza y personal super amable y atento y el desayuno excelente y variado. Quiero regresar Ya!"

"El precio y limpieza de la habitación también la ubicación"

"We had the best time!"

"Clean room clean washroom and very helpful staff and quick check in"

"The view of the falls were magnificent!!!"

"The room was clean. The staff was helpful, especially Stevie. The guy who works in the parking lot. He was knowledgeable, recommended some really good restaurants, and gave me clear instructions on how to walk down to the falls. Breakfast at IHOP was extremely expensive, even with the $15 coupon that the hotel provides, US$65 for one omelet and a senior plate, 2 cups of coffee😳 Beware that parking has a valet which they call on deck parking. The adjacent parking lot is a bit of a walk. Be sure...

"This was a great value in the heart of New York. Room was big by New York standards. Decor was updated but still kept the original art deco flavor. Bathroom was small but amenities like shampoo and lotion were high quality and water pressure was excellent! Staff was super welcoming, kind, and helpful. Would definitely stay again!"

"Clean room. Nice staff."

"Terrific location. Very nice property. Clean and great rooftop bar. Did not appreciate the resort fee but that’s NYC. Have stayed here many times. Lots to do nearby and easy subway access to everywhere."

"The breakfast was great. Staff was amazing!"

"Standardhotel. Leider wurde nicht regelmäßig gereinigt. Die Zimmer sowie auch die Betten sind viel zu klein. Wasser kostenpflichtig. Eher ernüchternder Aufenthalt. Frühstück haben wir nicht gebucht."

"hallways smell of mold and dated setup, gloomy. rooms were ok view not so good"

"The room was swept, and the beds were clean, unlike many other reviews. That's the only good thing I can say. One elevator was broken so the wait time to go to the lobby reached 8 minutes during busy times (night/mornings). Our bathroom had a broken section out of the vanity, and the shower continuously switched back to running bath water. The blind was broken and wouldn't roll down. The TV didn't work, and the staff offered no recourse for fixing it. There also isn't daily housekeeping. The...

"Best location in Midtown Manhattan; easy access to LaGuardia and JFK airports. The staff are always courteous and helpful. I’ve been staying there every year since 2010."

"The AC unit in the room was very old, rusted and very noisy. We could ynot only the hissing of the air but the badly functioning AC motor. The bath towels were damp and the carpet floor dirty. We had to request a room change. The new room was slightly cleaner but the AC was still noisy and old. For the high price of the stay this was more than disappointing. The hotel ad stated that the facility was completely renovated which was quite different than the reality. The staff was not very welcoming...

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"This hotel has a beautiful view of the falls and is very close to the falls area. Our room could have used some updating as the carpet was worn, but it was clean and comfortable. There is a bus stop very close, and that was very helpful to get to the more distant attractions and restaurants. It doesn’t quite live up to the photos used in advertising, but all in all, it’s a very nice place to stay."

"Large credit card charge after checkout ... 290$+"