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"There was a smell at the ground entrance. The elevators are slow and small. The bathroom in our room had a broken lock. The staff members were friendly and accommodating."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Staff was great, easy check in and well maintained facilities."

"It is a good place to stay, it is really central to any location"

"The location is convenient to Times Square. There's entertainment in the lobby which is new since I stayed there last."

"10/10"

"The location was amazing - close to Broadway & Times Square. The hotel was basic and staff was fine. The mattress was horrible and needs to be replaced asap. Room and general areas were clean although an overall upgrade would be nice in common areas."

"This was our second stay at the Hyatt Grand Central, and we're already planning our third. The property is clean, the rooms are spacious, and the location can't be beat. Being connected to Grand Central makes getting to & from LaGuardia so easy. The central location makes it so convenient to get anywhere in the city. I've stayed in various locations around Manhattan, from Times Square, the UWS, the West Village, and Murray Hill. I'll pick the Hyatt over all of them!"

"Tout était parfait."