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"⭐️⭐️ Unfortunately, our experience at The Row NYC was very disappointing. The staff was not welcoming or friendly, and many of them walked around with an attitude as if they were annoyed or angry with the guests. The gentleman in charge of storing the luggage was particularly rude and unhelpful. We expected much better customer service from a hotel in New York City. We also had an issue with a smoking fee that was charged to us. We were told that there had been smoking in the room, even...

"Na"

"Die Hotel Facilities konnten wegen Bauarbeiten oder privater Veranstaltungen nicht genutzt werden. Die Zimmer waren schön, aber recht klein. Das Bad mitten im Flur und wenig Privatsphäre."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Great accommodations and locations!"

"The room was old and furniture was quite old and cheap."

"Very good hotel Very kind staff Location is great close to the MSG Recommended We will be back soon"

"I should have checked the hotel reviews before booking, as I later discovered many similar complaints from other guests. The hotel required us to pay a security deposit in cash as a condition of our stay. When checking out, we specifically requested that the room be inspected before our departure so that any concerns could be addressed immediately and the deposit could be refunded fairly, as we were leaving for the airport. The hotel staff declined to conduct the inspection at that time and...

"Nice staffs with great customer service but no microwave in case you have a baby to warm baby food and noisy music coming from other rooms"

"Hotel location is fairly close to time square so it can be very noisy at night. Billboard lights make it difficult to sleep. Rooms are TINY!"