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"Nice hotel in a central location! Room was a bit small with an extremely small bathroom but everything was clean and in working order. We arrived fairly late in the evening so check in wasn’t an issue but during our stay the check in and elevator lines did get a bit long. Customer service and additional help at this hotel does seem to be lacking. Overall the stay was pleasant but not sure I would stay here again."

"Perfect-sized room if you plan on just sleeping and seeing the city. Staff was SUPER friendly!! Security at night, felt very safe. Would stay here again"

"Convenient location, friendly staff. Rooms were clean and decent sized for lower Manhattan. Ability to hold luggage after checkout was a welcome feature. Would recommend."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Great stay"

"Good location, ex-W Hotel and very tired. For 1 night if you need to be downtown, fine. But it is very basic."

"The staff was very helpful and the kitchen was stocked adequately."

"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good. However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise. Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."

"Our first night, we discovered two of our comforters were stained with what I’m hoping is not blood but some sort of dried red stains. The other comforter had brown stains but not as bad as the other bed and the red stains. Water pressure was super low it was hard to shower. We tried to contact house keeping and front desk but telephone wasn’t working. Another telephone was on the desk but only had the receiver and not the telephone. We had to go down to let front desk know and was told that...

"The check in experience was disappointing and took a very long time."

"Nothing besides the location. Dirty, very expensive, $9 for a bottle of water. 90$ per night to park vehicle. Very dated room and dirty bathroom"