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"Location was great. Initial / lobby and entry esthetics were impressive. The rooms have been poorly “ updated”very cheap and half done, multiple short cuts in many aspects. Bathroom was not clean. Hair in sink and tub. Shower gel dispenser was empty but didn’t notice until I attempted to take a shower. Found a “ lost and found “ item in a bag on our night stand, bag was dated 3 weeks prior. Overpriced and underwhelming."

"Great location and value."

"Clean room, kind staff, great location. The room was small but roomier than other NYC hotels I've stayed in. It was very cozy and comfortable to sleep in. There was a good amount of storage space. The location was amazing--easy uber/lyft pick-ups/drop-offs, great walking location to so many places, and right by many subway lines. I was on the 5th floor and didn't hear traffic or loud sounds at night. I could hear doors closing/opening around my floor, but couldn't hear people/conversations. I...

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"This place is clean great area"

"I should have checked the hotel reviews before booking, as I later discovered many similar complaints from other guests. The hotel required us to pay a security deposit in cash as a condition of our stay. When checking out, we specifically requested that the room be inspected before our departure so that any concerns could be addressed immediately and the deposit could be refunded fairly, as we were leaving for the airport. The hotel staff declined to conduct the inspection at that time and...

"The staff at this hotel was one of the best we have ever had experience with. Extremely helpful and friendly, knowledgeable about the area, and the one issue we had was fixed promptly with a smile and an apology (our card reader on our door died) if we want to stay in the heart of midtown again this would be the only place id look. Holding our luggage after check out while we did some last day exploring was so helpful and made the end of our trip a day we will cherish for a long time."

"Not as described - lots of photos on Expedia of rooftop which is not for guests. No facilities - no water in room - not 4 stars. Very disappointing- but still love nyc."

"Be prepared for a bottom of the barrel experience. The building is worn down, the rooms are small, depressing, and loud. The tv remote was also disgusting. See pics"