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"The A/C unit didn’t cool the room at all had maintenance looked at the unit filters were nasty and still didn’t cool room"

"Thin walls, no seating in room not worth the cost."

"Too cold to use pool/hot tub. Bartender is an asset. Loved the decor!"

"I booked a 5:30 p.m. spa treatment and told the staff at booking that my phone had no service anywhere on the resort property. While I was soaking, the spa called at 4:51 and 5:02 p.m. to say the therapist could not arrive on time and ask if I could move to 6:30. I saw the messages at 5:15 but still had no service to call back. When I arrived at the spa at 6:15, I was told my appointment had been canceled because I had not responded. I understand that a new time might require confirmation, but...

"Wonderful location. We understand the hotel is closing for a big renovation. Good for them! Love the layout, bar off the entrance, the cute shops inside thehotel, the coffee shop, the beautiful pool area and the wonderful valet parking. I look forward to coming back to see the reno. You can walk everywhere from this location. It's quite charming."

"Hotel St. Francis is a historic property near the Old Town in Santa Fe. There are many restaurants and shops within easy walking distance. Common areas of the hotel are nicely decorated and comfortable. Staff were uniformly helpful and courteous. Valet parking in a lot across the street is included in the "amenity fee" added to room cost. However, the rooms were very small - perhaps to be expected in a historic property - just large enough for a queen bed and a few small pieces of...

"I was there on work related travel, internet did not work in my room the entire weekend. The bed was sunken in the middle and slanted toward the head board. I think that must be an original mattress to the facility. The breakfast was not good at all. In fact, there are signs in the small dining room that tell you how much you can have, i.e., burritos which were cut in half and wrapped. The sign limits each customer to 2 which equals one burrito. I wouldn't eat more than that but there are some...

"Real solid property, get you a little"

"Center of town, easy to walk to everywhere we wanted to go"

"Really good towel were dirty"

"The room was adequate. Nothing special. Bathroom was very small. I stayed in this hotel before with a little nicer room, a balcony and a bigger bathroom. Unfortunately, I think when you book through Expedia, you get the worst rooms. This is always been my experience booking through Expedia."

"Very spacious, clean and comfortable beds."

"Great place to stay in Sante Fe, loved the historic feeling of the motel itself. Very clean and comfortable. Highly recommended!"