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"This hotel thinks it's better than it's guests! Save your money, stay elsewhere & just go for a visit/meal/free afternoon tea. Staff very unhelpful - think some have been there too long. You don't expect rudeness/dismissiveness (especially) from more mature employees. No greeting on arrival or acknowledgement on departure. The hotel is majestic & worth a look. Our room was like a shoebox & very badly thought out. Everything was immaculately clean. We dined in the 1902 restaurant & couldn't...

"I only stayed one night and it server my purpose. The room needs improvement as it looks antiquated and rusty look. Amenities were good."

"The staff was lovely, the room was clean. (Thank you to the hardworking housekeeping and front desk employees). However; the heater did not work (blowing out cold air, noisy and old), the restaurant had a very limited menu and the food was not good. I had the calamari appetizer. It was very greasy and some pieces were undercooked. It was inedible."

"The setting is gorgeous , but sitting on the veranda having dinner with friends I saw a big RAT running by! I didn't say anything as I didn't want everyone to freak out! Our meal was very good and the server was pleasant. Our room was small, but clean and nice. When we got into the room I noticed that my side of the bed was lower than the other side but didn't think much about it until I got into bed and realized that one half of the mattress was comfy but you kind of rolled down into a...

"Wonderful place! Staff was so accommodating and helped suggest places to check out nearby. Loved the view of the water and peaceful feeling. Can’t wait to get back!"

"Breakfast was over priced and there was no one around so we left."

"Spacious room"

"The good; Clean room, great location and concierge was the highlight of the trip. Judy was a wealth of information. She was right on with outdated advice we found on social media and travel platforms. She knew the latest information restaurants that changed ownership recently. All of her suggestions were accurate. Not good; The onsite restaurant was closed for lunch and dinner and this would have been helpful for us to know in advance. We booked rooms via Expedia 7 months ahead of time. Expedia...

"Pack lightly so you can navigate the narrow and steep steps."

"First Room smelled like smoke. Staff was super nice to help change rooms. Overall, however, an old property that is showing its age. Would not be on my list for the Conway area."

"Friendly staff, great location and pretty clean. Very compact rooms. The bed was pretty hard as were the pillows. You could choose 2 of the following as there was only 1 outlet: AC, space heater, fridge, wifi or TV. The only other outlets were above the bed and above the mirror in the bathroom. The water for the shower takes quite a while to warm up and does not get hot. Decent enough place in a pinch and for the low cost."

"We were disappointed after arriving. The place needs updating. Could not believe they still use a key to unlock the door. The carpet in the room was old. We had ants in our room. One pillow didn't have a pillowcase on it. In fact, the pillows were awful. Overall it was just old. The creek behind the hotel is pretty."

"The place was extremely clean and very nice. We loved it there."