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"This hotel thinks it's better than it's guests! Save your money, stay elsewhere & just go for a visit/meal/free afternoon tea. Staff very unhelpful - think some have been there too long. You don't expect rudeness/dismissiveness (especially) from more mature employees. No greeting on arrival or acknowledgement on departure. The hotel is majestic & worth a look. Our room was like a shoebox & very badly thought out. Everything was immaculately clean. We dined in the 1902 restaurant & couldn't...

"Great time!"

"Nothing Grand just another hotel not worth money"

"The hotel is beautiful, and the room was absolutely beautiful. My only complaint, I felt the bathrooms were small. There didn’t seem to be enough space to put your personal items."

"Wonderful place! Staff was so accommodating and helped suggest places to check out nearby. Loved the view of the water and peaceful feeling. Can’t wait to get back!"

"We stayed in the building across the street from the main site. The building is in need of updates and maintenance. The bed was clean but The rooms were not clean by our standards- and there were so many tiny black bugs in our room due to seasons changing- but still. Also, the bathroom had a urine odor. The walls are thin and we could hear outside and Next-door talk loud and clear."

"The good; Clean room, great location and concierge was the highlight of the trip. Judy was a wealth of information. She was right on with outdated advice we found on social media and travel platforms. She knew the latest information restaurants that changed ownership recently. All of her suggestions were accurate. Not good; The onsite restaurant was closed for lunch and dinner and this would have been helpful for us to know in advance. We booked rooms via Expedia 7 months ahead of time. Expedia...

"First Room smelled like smoke. Staff was super nice to help change rooms. Overall, however, an old property that is showing its age. Would not be on my list for the Conway area."

"There was nothing I liked about this property"

"Friendly staff, great location and pretty clean. Very compact rooms. The bed was pretty hard as were the pillows. You could choose 2 of the following as there was only 1 outlet: AC, space heater, fridge, wifi or TV. The only other outlets were above the bed and above the mirror in the bathroom. The water for the shower takes quite a while to warm up and does not get hot. Decent enough place in a pinch and for the low cost."

"We were disappointed after arriving. The place needs updating. Could not believe they still use a key to unlock the door. The carpet in the room was old. We had ants in our room. One pillow didn't have a pillowcase on it. In fact, the pillows were awful. Overall it was just old. The creek behind the hotel is pretty."

"The place was extremely clean and very nice. We loved it there."