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"dirty room; mean staff, smelly musty, paid extra for a "renovatedl room and it still sucked; paid extra for a view but the window was so dirty we couldnt even see the view"

"I didn't like my room, no fridge, no boiler for hot water nor microwave. We didn't get change of towels. No breakfast."

"Not wiffi"

"Someone took a dump in the pool and it was closed for a hr then open !!!! The pool water was ice cold and no hot tubes!! The carpet needs replaced throughout the the property"

"This hotel is definitely Fancy 10/10 My issue was house keeping theming to still enter my room with a privacy sign up! That was very frustrating"

"Family friendly clean large rooms parking was great. Staff needs to provide service instantly when checking in to include making suggestions to park in certain garages so that it convenient for families to get to their hotel room. Also to explain the elevator entry"

"The system canceled my reservation and then when they assigned us to a room that was already occupied. After they got all that figured out our stay was very good."

"the staff are the BEST. i lost my phone and somehow, they were able to track me down and return it- it was a miracle! Am eternally grateful"

"The room was very clean. Basic amenities like water wasn’t free and very expensive"

"Fabulous hotel. Wonderful staff. Delicious eats"

"Excellent"

"Check in and out was easy"

"Room setup was nice compared to other places I have stayed."

"."

"Room was nice and clean"

"Clean room everyday. Cleaning lady did a good job. I asked about water, she remembered and gave me the next day."

"When we checked in, staff was very unfriendly and extremely unprofessional, missing to include some of the items in our reservation. Now of course hotel always has fine prints even when you receive hotel credit, make sure you understand what you can use it for, even small things like tips you may not be able to use it. Just be aware of all the different charges."

"Hotel room is clean but outdated. Bathroom needs support bars for the elderly"