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"Very noisey. No linens or pillows for hidabed"

"The room was recently remodeled and updated. It was like staying in a brand new motel room. Staff was very helpful with some special needs involving use of the facility's main freezer. Excellent moderately priced motel choice."

"This hotel was amazing. We had one small issue and the staff fixed it within minutes. The beds are so comfortable. Would definitely stay here again."

"The hotel was nice, clean, and had good amenities but it falls short for the price point. The drinks at the pool bar were sub par and expensive, in room dining wasn’t available, brunch was ok, just cut corners on a few things, rooms were small but nice - bed was very comfortable. Ultimately a nice experience - but wouldn’t come back for the price point."

"Great hotel"

"This is the best place in old market and I always stay here"

"There was black mold in the shower area ceiling, both TV remotes had dead batteries, and the furniture was dingy. Not up to standards for Embassy Suites."

"Friendly staff. Older elevators and only 2, so there can be a little wait time. Parking is tight. Stayed in a king bed room- bed was oddly squeaky on one side but overall stay was good. Ordered breakfast omelette and it was delicious. Location wise-on the outskirts of The Old Market and downtown so adds a few more steps."

"Possibly the worst hotel stay I've had. Openly heard staff being rude to people and yelling, there was absolutely zero hot water to shower, wifi didn't work, the elevator had spilled chick fil a food and drinks on the floor AND there was even a condom wrapper. Nothing looks like it's been maintained or cleaned. For almost $100 a night... could do a lot better..."

"Had 2 rooms with 2 queen beds. Only 1 elevator worked, which was frustrating.our room shared a wall with it and it was extremely loud all night, making grinding sounds that raised safety concerns. Floor signs indicated pop and vending, but there was no ice machine and the pop machine was broken. Front desk said the 5th floor was the closest ice, which should have been noted at check-in or via signage. Neither room felt clean: stained fabric chairs, peeling pleather, and both needed updating. The...

"Breakfast was absolutely amazing, we stayed three nights and each day had different meats. The cheese omelets were delicious and fluffy, the meats were well cooked with great flavor, the waffle bar was organized and yummy. I would request they add oat or almond milk creamer options for allergies to the coffee bar. My kids enjoyed the pool. The staff was so kind and welcoming. The room was not as clean as we would have liked, there were hairs that were not ours on the bed, items left from...

"Beds are super comfortable clean and well maintained property Just the one thing is that you have to pay to park there $15"

"Super nice hotel, I wasn't impressed by the number of cigarette butts laying on the ground near the entry walkway. Pool, hot tub & breakfast were awesome, my only issue was the bed was a bit hard for me, but not everything can be perfect. Staff were very hospitable! Well done."

"We travel a lot and this hotel has to be the worst we’ve ever experienced in terms of hospitality and customer service. There is an obvious management issue where staff are poorly trained and the hotel is even understaffed at times. Another lady and I waited for someone at front desk for almost a half an hour with no one to be found and we even called the front desk while standing there and heard the phone ring to the back with no one to answer. The bare basics of hospitality were lacking with...

"Room was clean and the suite was a decent size. Breakfast was very good and predictable with great options like fresh pancakes and cinnamon rolls! We were disappointed that our stay was booked for 2 nights but got called the next morning with confusion because their system showed only 1 night. They situated the issue for us, since we were unable to come back to the hotel until that evening. We have never had problems with bookings through Expedia like that, so I assumed maybe something with...