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"Great staff, tidy accomadation,comfy beds and great location"

"Very nice accommodations and very good value. The rooms are in need of a refresh, but extremely functional. Our only improvement would be the food variety. We stayed for one week, which is probably unusual for most guests so we tired of the same food day after day. There is great variety, but the same ever day. As an example, for fruit it's apple, banana and pineapples every breakfast varying with other fruits every other day would be a welcome change. Same with eggs, bread selections."

"親族会12名でロッジ2棟で利用しました。 20代〜70代まで全ての年代の人が満足できました。ディナーのブッフェも種類も多くクオリティも高く皆喜んでいました。ありがとうございました。"

"Great hotel in a great location. Nice gym and nice onsen"

"nice place only the mattress was way too soft: terrible backache ensued"

"I would have to say I have mixed feelings about my stay. I'll start with the positives. The private baths that you can reserve were wonderful and easy to book. The staff were all very nice , especially the restaurant staff. The hotel is charming...but in places looking a bit dated. My room was very spacious and functional...however I did have one issue withe the small refrigerator in the room. Every 2 hour or so it would make a loud grinding sound which woke me up several times... I...

"Room was great."

"長野の朝食をいただきました。野沢菜が美味しかったです。 長野の綺麗な風景を見ながらの朝食、とても良かったです。"

"部屋に入った時にエアコンを付けたら異臭がした"

"The room was clean and comfortable and the staff was super friendly. They don’t allow tattooed people to use the onsen unless you cover them, but the girl at the reception, who was super nice, help me putting the tape on my tattoos and I was able to use the onsen. Good position, close to the Matsumoto Castle and 10 minutes walk from the station. Recommended!"

"Wonderful place!"

"綺麗でした！また利用したいと思います。"

"快適な空間　ラウンジが良い"

"近車駅,步行約十分鐘就可. 自備停車位, 自駕不煩惱. 晚上附近也有餐廳,到王子outlet 找食也不難. 早餐中規中矩,來個咖哩飯食飽沒問題. 三人房的價錢在輕井澤中心區已是不錯價,另外酒店也有單車出租,在輕井澤騎腳踏車最適合."

"Great hotel. Perfect location. Enormous rooms! Take advantage of the bicycle rental and tour the city, you won't regret it."

"Great location, just a short walk from the station. It was very convenient for visiting Matsumoto Castle and other nearby sights. The bathroom was spotless, and the rates were affordable. I would happily stay here again on my next trip to Matsumoto."

"We have stayed at à few Hoshinoya hotels in Japan & Taiwan but this is the worst one so far. The room is dark, outdated and to get from bed to bath with many steps makes it difficult at night when the lights are so dim. Only tap water is complimented in the room . The meditation onsen is so dark inside all you see is dark wall no day light the vibe makes me feel scary not relaxing. No compliments of milk or ice cream after bath only juices cans sharing outside of the bath house for both...

"excellent"

"Good overall for the price. Breakfast was good. Room was decent. Hot springs were a nice bonus. My main complaint would be that the bed was a bit uncomfortable and the pillows made my neck hurt."