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"The hotel was fine, but the day I went there were only 2 receptionists on duty instead of the 4 who were needed (2 were unwell and not working) which meant everyone who arrived between 5 and 6 (usual time!) had to wait more than an hour to be checked in, even if they had 'checked in online' as requested. This was the case even for families with small children, as well as pensioners like myself. There should have been a 'back-up system' to cover such staff illness. The room was larger than I had...

"The resort is quite old and in some spots pretty rundown. The cleaning team does a great job with what they have. when it comes to the support staff We found a range between some who were kind and helpful and others who seemed as if they were a bit hungover and couldn't be bothered"

"Night staff at front desk was welcoming and helpful, room was clean and easily accessible"

"Lovely clean airy good size room (20) top of the house Good night sleep very quiet First class evening meal with good wine list Attentive friendly staff No complaints at all would definitely like a return visit Well done Mark and Lucy"

"The chalet was tired, was cleanish, cobwebs etc and could have done with a lick of paint! But the hotel swimming pool restaurant etc were all fab with friendly staff"

"Chambres spacieuses Isolation phonique pas terrible Centre aquatique très sympa mais un peu vieillissant"

"Room clean and comfortable,bathroom was shared and was not cleaned daily. Ran out of toilet roll on first night not staff around to ask for more. General upkeep of building was poor and needs updating. Looked like something from a horror movie on arrival and did think about leaving."

"Excellent location, clean. The property manager was wonderful. She showed by 11:45pm at night to help us get internet the front door code wasn’t working for us and checked in on us the next day."

"This place was absolutely wonderful. The couple that run the hotel are very kind people. I loved the fact that the hotel offers breakfast meals to order. I had an omelet with cheese and mushrooms that was delicious. I would highly recommend this hotel to anyone traveling to the area. A car hire would be helpful if you're going to stay here. There is a great golf course just walking distance from the hotel."

"This place is a must if you are visiting Speyside. A most unique and charming experience. From the restaurant serving Scottish dishes, to the Quaich Bar with its outstanding selection of whiskeys, our stay here was incredible and memorable. The rooms are well appointed and clean, and staff were beyond welcoming. A perfect spot for day trips to the nearby distilleries."

"From the initial booking , all that transpired relating to the two day booking was first class , could not identify a fault . Also , the staff who served and looked after my wife and I were in my opinion a credit to the company ."

"Clean stay, would stay again."

"Room nothing like the photos. Broken sky light with no blind. Wall paper peeling off. Filthy carpets, stained and very very unpleasant. Checked out after being there for 1/2 hour and just got " sorry". I have stayed in some unpleasant places but this was frankly disgusting . Waste of money, no refund offered"

"The room was very clean when we got there (although one chair was very wobbly - so we avoided sitting on it). The amenities were very nice - including coffee, tea, water and even Caramel Wafers (nice touch). Check out was seamless, location is great, so much available to do."

"The location was amazing, directly onto Athena stunning East Beach road. The staff were incredibly helpful and friendly. We ordered the Scottish breakfast and it was freshly cooked and delicious. The room was a bit small with a tiny en-suite."

"Nicely renovated hotel in a picturesque Scottish village."