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"Need to put more staff on at 3 when a lot of people are checking in. The young guy on reception yesterday was amazing and a credit to the hotel but the poor guy really could have done with managerial support to check people in quicker"

"If you're travelling with kids it will be ideal: there is a soft play, activity room, and pool which are all clean and included. I didn't rate the breakfast, not as good a selection as other hotels and not that tasty. The rooms and communal areas are dated and pretty poor, but fairly clean. The highland hotel has a great veranda which I felt was under utilised by not opening the upstairs bar. For the price I paid it was about right, but it really needs renovating."

"It was a strange smell between our room and the restaurant area where we had to pass through our bags! The staff are fairly helpful. The location was lovely, but unfortunately the shower in our room didn’t work very well."

"Slightly dated hotel and rooms. The pool area with slides was the highlight of our trip. The price of the breakfast at £25 pp seemed stiff for the quality of the food."

"Gorgeous building, friendly staff, great value."

"The room was very clean and the staff very helpful and friendly. Food in the restaurant was delicious! For some reason, many of the places we stayed (including this one) did not provide conditioner. Not a huge deal, but thought I’d note for future guests. It is a cute small town and convenient to hiking destinations. Also note there is not central air and the windows do not open more than a few inches, so on hot days, the room gets very stuffy. Not the fault of the hotel, though!"

"Great sized room"

"Outstanding, Bars, food, staff, views, perfect location for distilleries"

"Great location. Some of the facilities are a bit outdated and could do with refurbishing. Accommodation was great just what we needed."

"What a great place to stay in Nairn. Central to golf course and main shops, Big clean spacious room with a large bed, couch and all essentials. Big bathroom including a bathtub. Nice outlook outside. Superb hosts who cooked a great breakfast. Really enjoyed our time there"

"We absolutely loved our stay at the Mansion House. It is within walking distance of all the sites in Elgin plus has very accessible parking. The surrounding walks and neighboring river made me feel like a character in a Jane Austin novel. Iona, Billy and all the staff made us feel like family. We even learned how to play snooker. Breakfast couldn’t have been better or more convenient. Will definitely try to return every time we go to Scotland!!!"

"Room is tilting to one side and the bed is crammed into a space where you can hardly get in or out of."

"Excellent"

"Super clean, cozy, and overall a 10/10 - Would come back any time"

"Hotel room was modern and clean can’t fault, breakfast on the other hand was not so good , £12 for a fry up….pricey and not good, the fried egg was burnt the potato scone was like rubber and the haggis was all mush, came on a rectangle plate not round or square, not fit for purpose, whoever the cook is needs to learn how to fry an egg. I would stay at the hotel again and go for breakfast somewhere else."

"Nice place, no complaints, didnt hang around the hotel much but was a nice place to come back to and sleep at the end of the day."

"Friendly staff, great location, great value."

"Needs to be shown better on the listing that the inn is un manned with no bar or food service. Had a small issue that was very quickly sorted out. Most likely will use again."

"I love the location and been staying here on and off for 20 years but just feel the price is a little steep nowdays for a single person, especially as they want to charge you extra for breakfast. Staff are lovely and can't do enough to help you. Always clean and tidy and they are doing upgrades at the moments"

"The staff were amazing! They went above and beyond to make us feel at home at every step. Facilities were a little less "family friendly" than a more modern hotel but we still really enjoyed our time with our toddler!"