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"Our stay wasn't as great. Whilst the room itself was fine we had a few main issues that left us irritated. The booking language was somewhat misleading as it stated there was a shuttle in place for guests to Gatwick Airport. There is no shuttle, and they simply call you a cab service that costs 23 pounds each way. Secondly, we stayed in room 107, and there was an intermittent loud humming. Our best guess is that it was an AC unit or heating system somewhere nearby in the property. Then in...

"The room and hallways/landing were outdated, dirty and in desperate need of renovation. Mattress was poor - worthy of a skip. It was the worst room I’ve ever stayed in. Supposedly this was a DELUXE double!!! If it wasn’t for the fact we were due at a party in Dorking that evening and didn’t arrive to the hotel until 6.30pm, we would have insisted on either another room or ideally our money back and moved to another hotel."

"Yes, the good place to stay with the reasonable price. cheers"

"A"

"Worst hotel ive ever stayed in Room was like a squat Spiders on ceiling Dirt everywhere Wanted to go home but stuck in storm left as soon as we could"

"What a delightful place to stay, to be honest it wasn't my first choice of accommodation in the area, but it will certainly be my "Go To" in the future. The property is magnificent, an absolutely beautiful property with modern rooms with everything you would expect to find in a hotel of this pedigree. Turning to the staff, they are genuinely friendly and helpful in solving any queries which arise (I only had two things that I need clarifying and those were answered effortlessly and with an...

"It was very cold in the room and after few hours they turn it on to get warmer but still very cold and I got very sick. It was very far from everything, no shops, no public transportation, nothing was around. Just dead area the way I was so scared to sleep in the room which was out of building. 3 a.m till 5 a.m so much noise like some one was working on the next room."

"Lovely quiet site. Outstanding staff at front desk reception and especially in the dining room."