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"Amazing staff food & spa. A real treat to stay!"

"Loud and run down"

"This place has so many things that should be great - a beautiful setting, building and amenities. Unfortunately it’s let down by poor management.. From what I can see - the pool is a separate business - run by great staff, as a lido. It’s fab. The hotel is pretty but Fawlty Towers-like in its management. For example, my husband slashed his toe very badly on a broken glass on the lawn and the hotel staff had no idea what to do about it. The lido staff came to the rescue and did an excellent...

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"Check in time was 14:00 when we arrived they said they are running 40 minutes behind schedule. Once checked in they told us room number not showed us how to get there so walk around the outside and realised we had to walk through inside. I know it should be obvious but staff should go out their way...the entire hotel stank! Smelled like wet dogs!!! All of their air conditioners where not working - being in the middle of a heatwave 30+ degrees you would think they would put fans into the rooms....

"I booked a room for one night. I was allocated room 440. The room was unbearably hot and was uninhabitable as a consequence. Despite my protestations I was unable to move rooms and ended up having to sleep in the car. I ended up asking for a refund which is yet to be forthcoming. I am waiting to hear from the nanager"

"Staff wasn’t helpful with assistance, incorrect information given several times"

"mysterious stains on the bedding"

"The staff were helpful and friendly. The room was clean and comfortable, and well sound-proofed. Breakfast was good quality"

"I spent one night, the hotel is clean and the staff was great and helpful. The only issue was that the room was excessively hot and very"

"They were friendly but the bed wasn’t made for a lot of weight it was barely made for my husband to sleep on but other than that ok"

"Room not ready, told to go to the lounge bar. Took 30 minutes for any staff to even be there."

"I was flying from Canada. As soon as I've landed in Gatwick, they called me to cancel my reservation stating they overbooked. I had to sleep on the floor at the airport with my 15 years old daughter as all the other hotels were fully booked. If I go back to Gatwick, I won't reserve with them. Bad experience. On another note, Expedia were there to help me. They've been in touch, contacted other hotels. They did everything possible to help me."

"A really lovely hotel. Great character but still modern facilities. AC was a real bonus during this hot period. Thank you to all the wonderful staff 😃"

"Friendly and helpful staff at a great price thank you. We really enjoyed our stay and we’ll see you hopefully next week again."

"Brilliant fridge like AC!!! Reception area v modern and clean. Room good size, modern, clean. very nice Excellent breakfast with exceptional staff both days. Big car park though only 2 x EV chargers, one VERY slow 1st night and didnt work at all 2nd night, so dont reply on these!! "

"A very nice hotel"

"We arrived at midnight for an over night stay and arrived to a dirty room that had not been cleaned. Previous guests belongings were left behind. There was no hot water to shower and were told to wait for morning. Water issue was still not resolved so was offered to finally shower in another room 10 mins before check out making us late to our engagement that day. Offered no refund or partial refund at all and refused to deal with Expedia when they requested compensation. Terrible stay and...

"Staff was very helpful and the on site place to eat has excellent indian food"

"This is an older guest house with limited facilities situated in a charming village just minutes from Gatwick Airport. There is no elevator or AC and the rooms are very small. In the room there was an electric kettle and provisions to make a cup of tea, no coffee. The staff was very helpful and carried my bags to the 3rd floor, The cab cost $23 from the airport. The village center is a 5 min walk with a variety of restaurants and shops. I had a one night stay, with a 20 hour layover, and...