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"Needs facecloth in bathroom "

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"Basic last minute family room after our original property let us down. Fair price for what you got. Didn't like the strong smell of air freshener on the first night felt like it was an attempt to mask something as could have sworn we smelt cannabis around the landing etc the first night, gone the second night and we only stayed the two nights. Window in the room was hard to close properly and lots of loud traffic all the time. Staff was friendly and had banter , shop and petrol station across...

"Usual short stay, helpful staff, room, amenities always up to scratch, recommended as always. "

"The property was dated, carpet dirty, bed simple and hard, room side was dusty, no proper tv only iPlayer and YouTube etc, bathroom small and stained and noisy because of the water pump when running hot water and when the next room uses the water, all switches switched all the lights on and off and nothing in-between, stank of oil based paint for the whole of my stay overall wouldn’t stay here again"

"They only have 2 disabled parking spaces, Need at least 6"

"Breakfast"

"Breakfast are good but same everyday. Rooms are clean. The area looks into Epsom Down and present. Safe to walk about and parking is good and safe as well."

"Very basic hotel, did the job. Bathroom was awful- Mouldy and generally not nice. However, the hotel served its purpose for my flight."

"It was a nice place to stay! Very convenient for Gatwick Airport."

"A bit run down but clean, convenient to Gatwick and good value. Food looked good but we didn’t eat there as just staying night for early flight."

"Super responsive and easy to work with, made our short stay perfect. Comfortable beds and quiet rooms! Thank-you!"

"I think the property could be managed better. There was no fridge in the room which was very inconvenient - I wanted to keep my drinks cold but couldn't. The bathroom amenities were very basic and no bath salts, soap by the bath area for example. The room balcony should be cleaned daily- it is full of pigeon poop. Otherwise, the property itself is lovely and historic, there's alot of potential to make this hotel a 5 star place, but you need a good management to be able to do this. The restaurant...

"Zero amenities, no atmosphere, very few staff & bar closes at 11, too early for a hotel if you’re having a weekend away or coming back after a night out. Breakfast £25 too much for a buffet. Room nice but very dark, uncomfortable pillows."

"I only stayed one night, but it was a very pleasant stay. The room was very clean and spacious, the meal in the restaurant was very good as was the room service breakfast."

"Arrived at the property at 12:30 AM. There was no one to let us in. We called Expedia help line but they were not able to contact the property. One day earlier, we were told that someone would be there. We were lucky to find another hotel that was open. Please refund my money."

"This was a delightful hotel. The staff were beyond lovely and helpful, and the room was super comfortable. The personal touches in the room - a hand written note, check-in treats - were really wholesome touches that made the stay even more welcoming. "