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"Everything was fine except the room service. You have to call them anytime for cleaning the room and they still come late"

"Everything was excellent but I only wish the water park was open earlier for the kids to go swimming before checkout or open later."

"We booked on a busy weekend, so ended up with a room with no windows. It wasn’t bad. Huge room, with doors that opened to corridors on both sides of the room. Perfect location in Canal Park. Staff was super friendly and helpful. Free parking, and Breakfast was included too!"

"Loved everything about this place & the connecting bridge to the mall. The customer service was great. Would recommend 100%"

"This hotel is very close to the mall, and you can walk to the mall in 5 minutes. front desk staff are very patient and helpful in answering questions. one card operated guest laundry near the entrance is very convenient for small load of 3 days clothing of family of 3. swimming pool and hot tub are great plus. breakfast are yummy and good variety of choices. Room was clean and the King with sofa bed room we stayed has a door separating the two space making the sleeping at night very calm and not...

"The faculty and staff are incredibly clean and nice. Helpful in every way. Rooms are loud with AC units running. Coffee nook is just ok, made from a machine and not made to order. Overall a solid stay. Slots were tight so that was frustrating. Others we met felt the same way."

"There were stains on the carpet and the elevator were slow. The internet might was well have been nonexistent. I tried talking to the staff about that but got no where. The beds were at least clean and while small the rooms were adequately comfortable. The jacuzzi didn't work and the pool lines seemed loose. The saving grace was the view. The veiw of the Harbour and the lake were incredible."

"This property was exceptional"

"Was one of the greatest I’ve stayed at"

"due to holiday for 2 days not clean and changed"

"I purchased a Lake side king superior room thru Expedia and was assigned Rm 202 which is a lakeside corner room. The view is somewhat obstructed (30-40%) by the one and only tree on the lake side. I also stayed there last year and was assigned the same room. Is this because I booked thru Expedia? I also had booked another room for our friends. They were assigned Rm 302 which was above the tree and the view was great. Otherwise, everything was perfect. Excellent location, view of the lake...

"Clean and staff was very helpful."

"Staff were rude, unhelpful and patronizing. Had terrible experience."

"Great room and stay"

"Rooms were clean"

"The place was great staff was very friendly. I was picked up at airport breakfast was complimentary and good"

"Good value"

"Stayed during the craziness of the Jack Johnson concert but the staff were efficient and extremely kind and helpful. They definitely handled the influx of a large crowd smoothly and maintained top notch customer service. It was also very clean and comfortable. We thoroughly enjoyed our stay!"

"The only problem i had was with my key card. Everything else was great."

"Great breakfast.... large rooms with microwave and fridge..."