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"Good customer service"

"Overall, a good experience and a nice hotel. Very convenient location as I came down for the weekend to attend the State Fair, among other activities, and a Park and Ride was right across the street for the weekend. Parking in the hotel lot was free and ample. I did not try the adjoining restaurant or bar. Some picky-ish things: 1. Check-in was at 3p; my room was not ready for another 30 minutes. 2. The staff member who checked me in was clearly ill. Sweating profusely, coughing constantly,...

"The hotel was well kept, rooms clean. Conveniently located in the mall of America & a metro station."

"Great property for two adults and one toddler. Nice suite room layouts. Pool looked great (we did not use). Nice to have continental breakfast. Great location next to Mall of America."

"Room was clean, but the pool was not. Cloudy water and the pool area was messy."

"Easy parking, nice gym, everything was clean with friendly staff. My preferred place to stay while in Minneapolis."

"Staff were friendly and fun while checking in. They answered my questions and made sure we were welcomed to come back to the front desk if we had more. Rooms were clean, beds gave us a good night sleep. The pillows, finally a medium pillow instead of the hard thick ones. We will be back and will share our experience with family and friends. Ps -get a room with a balcony and lake view A+++"

"The aircon in the reception is a bit fierce"

"The room felt quite outdated and had a noticeable, unpleasant smell. The decor and furnishings have seen better. Breakfast is good for family."

"Wonderful"