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"The hot tub was broke. Didn’t realize parking was extra. The #2 door was broke. Had to flush toilet multiple times."

"Place in halls and lobby extremely hot. Restaurant in place are very high priced. And could use. More seating in the arcade. Area. And better air movement. In the pool. Way too hot in the pool area also. Shouldn’t charge for parking. Pay enough for room and extra"

"Ended up cancelling our reservation because our room, as well as many others were not ready by 7:30pm. "

"Great location very clean and staff gelpful"

"Very friendly and helpful staff! Super convenient location to Mall of America. Good breakfast."

"The faculty and staff are incredibly clean and nice. Helpful in every way. Rooms are loud with AC units running. Coffee nook is just ok, made from a machine and not made to order. Overall a solid stay. Slots were tight so that was frustrating. Others we met felt the same way."

"Place was okay to stay at. Our shower had no curtain, room smelt like smoke, our air conditioning didn't keep the room cool. Room was clean unlike the elevator."

"The Penthouse was spacious and clean with an amazing view of Lake Superior. It was great to utilize the available amenities such as the bikes and grill. This hotel is conveniently located next to the lake walk which will take you to many shops, restaurants, and attractions. Staff was helpful and kind."

"Spiders in room/bathroom. Found fake eyelashes in bedding"

"due to holiday for 2 days not clean and changed"

"Very nice property. Great staff. Very clean."

"Rooms were large and clean. Close to airport and had no issues with noise from other rooms or aircraft flying close by. Breakfast is ordered from a counter so the line did get a little long but was fine. Did not use any other amenities but would stay here again."

"Staff were rude, unhelpful and patronizing. Had terrible experience."

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"We loved our stay at the Royal Sonesta. It was the perfect location for a Twins game and made it very easy to explore the city and surrounding areas. The beds were comfortable and the rooms were clean. The only issue was the first responders sirens that happened in the middle of the night. Nothing that can be done but it does wake you up."

"Great Experience! Friendly staff and clean rooms. We always enjoy our stay at the Holiday Inn Express locations. Only complaint about this location was that the parking is not included in the reservation- it’s an extra fee per night."

"We enjoyed our stay here. The pool and hot tub were great. The room was clean. Our only complaint was the breakfast. It wasn't great. We were expecting a hot breakfast with eggs and that kind of food. They did have a waffle maker but the rest was not great. Cereal, bagels, yogurt.. other than the breakfast, we were very happy with our stay. Super close to the mall of America and the nightly price was great!"

"Friendly staff"

"Horrible staff. bad smell inside the corridor"

"Would stay here again!"