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"One of the staff members was very mean to my family and I"

"Great area clean room. Parking and food is not included."

"Loved the easy access to the Mall of America. Worked perfectly for my grandkids. Only downfall was the pool was under renovation."

"The staff was friendly and over whelmed. It took too long to check in. My room didn't have a coffee table which I had that room before and it did. The tables at breakfast at both days I stayed were dirty. I stayed at this hotel on vacation for four years in a row and have seen better but, I would come back."

"Check in process was slow. Rooms clean."

"We arrived at the hotel and were warmly welcomed by two friendly staff members. From the moment we walked in, I was impressed by how exceptionally clean the entire property was, including our room. The room was spacious, comfortable, and well-maintained. The hotel bar was a great addition, offering a nice atmosphere with reasonably priced drinks. Although we did not have the opportunity to try the breakfast, our overall experience was excellent. The location is also very convenient just about...

"When I arrived at 11pm there was no one to greet me (there were people there but not sure what they were doing) and when a person did come to check me in I did not feel welcome and it took a while. Overall as a single woman traveling I was not feeling safe in my first visit here. As a result I did not sleep well. When I awoke, the shower did not get warm after leaving it on for many minutes. Upon leaving, staff was GREAT. The woman at the desk was welcoming and when I told her about the shower...

"I would stay again. Helpful staff. Love the kitchen so we can make our allergy free food. Parking is free but a bit of a pain across the busy street. Great location. Great breakfast too! Dog friendly and most of the shops in Duluth are dog friendly too! Many restaurants around in walking distance."

"Air conditioning didn’t work they sent the maintenance guy who said he fixed it but it was 76 degrees all night … All other areas in the hotel were hot. Also my room smelled like it had been smoked in at some point."

"It was ok"

"Pierre the front desk manager was very helpful and nice to talk too. The place was very clean and convenient. Would stay again."

"The hotel was nice. However. I was supposed to get a room with a tub. When we got to our room. The room that we had didn't have a tub in it. Called the front desk. They stated that there was nothing that they could do due to the hotel being booked up. Which I get. But no offer of"

"It was clean and kept up well and we enjoyed the room service."

"Nice place to stay."

"Room was very clean. Location was great. Bed was comfortable."

"Exceptional location, spotlessly clean, charming decor, wonderful breakfast. Pleasant staff. Our favorite place to stay when visiting Duluth!"

"Rooms were updated and clean, casino was fun and plenty of option to eat."

"The room was clean, the security system there was excellent and the staff were friendly."

"Rooms were clean and the customer service was excellent."