Hotel with a Concierge in Michigan from SAR 464

"Our second stay and it was a great experience! The staff was super nice and helpful and our room was nice as well. "

"One of the worst hotel rooms I've EVER had in my life. Right next to a STAFF elevator that goes all day and all night. An air conditioner that would not stop at night and froze the room. When we turned the heat on in the morning, it ran for a minute or two and then kicked over to air conditioning again no matter what we did. I feel you guys should have paid us to stay in that room! SHAMEFUL. It was absolutely horrible. When we left and turned off the light on the right side of the bed spun where it was attached and nearly broke my finger. Indigo's response: Good Evening Mr. Oneal, I deeply apologize for the experience you had at our hotel. It sounds like you did not get to experience the standard that we pride ourselves on. I see that you are already checked out. Could I sign you up for IHG rewards and deposit points towards a future stay as an apology? - Jaz, Front Desk Supervisor Hi Jaz, I appreciate you reaching out, but I’ll be honest: the offer of points feels less like an apology and more like a way to avoid acknowledging that the room provided was functionally uninhabitable. My primary reason for responding to your text was to ensure management knows that specific room is not fit for guests—it’s not restful and it shouldn't be in your rotation until the elevator noise and climate control are fixed."

"Everything was great!"

"Probably an American thing, but smoking indoors is absolutely crazy too me. The cigarette smoke in the casino is just too much "

"Coffee shop in hotel was excellent. "

"Great customer service "

"Everything was clean, the staff was incredibly friendly , and knowledgeable. I loved the history of the building. The food from the golfing / blowing area in the hotel was not great. but the service was. "

"Beds were comfortable, breakfast was average, and the location was amazing. Lower rating because it was run down in some ways-wallpaper in our room had scratched like furniture had been dragged down the wall, some corners in the bathroom weren’t clean, and the sliding door track stuck a little. Nothing devastating, but not what I expected for their top tier suites. We got in late and it was snowing in the morning so we asked if could check out an hour later and were told no. I didn’t understand why because it’s a weekday in the offseason. They were nowhere near full and it would have been a good chance for great customer service."

"Great bar and restaurant and super conveniently located"