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"Excelente!!"

"Awesome place to stay."

"I was initially skeptical after reading some reviews, but the resort exceeded expectations and is extremely family-friendly. The biggest highlight is the pool setup: one large main pool plus several smaller pools with fun slides for kids. Our child swam twice a day and loved every minute. There’s also a well-run kids club, though we barely used it because the pools were such a hit. Food and drinks were another standout. The buffet offers excellent variety and consistently tasty food. The coffee...

"Can only write a review for the couple of hours I was allowed at the property. As I was asked to leave with no written notice. Worst hotel staff ever. Would not come back or recommend to other travelers. "

"My family and I had an amazing time at this resort, celebrating my son’s 18th birthday with our family. The experience was truly like no other — from the moment we arrived, the service was outstanding, and every staff member made us feel welcomed and taken care of. The food options were honestly some of the best we’ve had, even after visiting Cancun multiple times. There was so much variety, and every meal exceeded our expectations. This trip created memories our family will never forget, and...

"Habitaciones limpias y en general el personal excelente solo dos personas.. Que no hicieron lo suyo gracias"

"It was beyond amazing!"

"Staying at the resort alone is plenty fun. Amazing place to stays."

"Todo excelente"

"Very nice staff, family friendly, lots of activities to do."

"Everything was perfect"

"Nice Ressort, friendly staff, expensive market and breakfast options. Rooms are serviced daily."

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Decent"

"Clean room"

"Clean rooms, amazing staff and food. Shows are a great way to expend time at night."

"We have been to the moon palace, the grand, three years in a row. This trip was by far the worst one we’ve ever went on. First off, a lot of their policies have changed for Expedia OneKey members. Since we travel so much, we usually have the upgrade available which was not given to us, even though we had the email from Moon Palace stating it would be given to us. They stated that their policy changed and no longer provide upgrade (even though Moon Palace literally emailed me the...

"Yes! Everything was great!"

"We had a great time and it was perfect for a short trip. The staff were extremely kind and helpful"

"Outdoor pools are wonderful! A beach exclusively for sunbathing, not for swimming."