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"Everything is good le doy un 9/10"

"La atención a los clientes, la amabilidad de todo el personal, hasta los que limpian hicieron un excelente trabajo, y nos hicieron sentir súper"

"This property was nice with the view and the room. Staff was not good they harassed you while walking around the lobby which I found annoying. We had multiple noise complaints and I have medical issues and was unable to get sleep. We had to move rooms and still booked our return flight sooner because I was in pain from getting no rest. The staff had no remorse they didn’t want to accommodate only thing offered was to move a room again. The property also had lots of construction around so early...

"Todo excelente"

"elevators have no AC, food was okay for breakfast and lunch, but not dinner. staff was very helpful."

"We stayed recently and had such a wonderful experience. The property was clean and the well maintained and the food was amazing. The staff were by far the best part of the experience. Ramon at the pool and Alfredo at the bar were always taking care of us and made us feel right at home. We’ll definitely be returning."

"The hotel was extremely clean . Everything to do on site . It you want to relax if you want to drink or party . The hotel offers amenities for all ages . The staff what can I say probably the best service and friendliness I have experienced in a hotel . The food was excellent . So many restaurants to choose from . The courtyard entertainment is awesome . The gym offered the basic equipment . Some of the machines were out of order but besides that it did the job for a morning workout . Excellent...

"Amazing"

"The property was beautiful, the staff was great, the pool was unbelievable and the food was delicious! We had a fantastic time and would definitely consider going back. I would not hesitate to recommend the AVA to others."

"Everything was good, food., staff just maybe more variety for beer in the room"

"Puchula is excellent. Jorge from NY"

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"The hotel was nice . The entertainment was terrible, not much of a food selection, the DJ was terrible. There was no fun activities, no foam party it was actually so boring. But staff was really nice . some of the bartenders were really slow. My check in was nice. The other thing is trying to push the sales your entire stay was super annoying. I will not travel to cancun to sit for a timeshare presentation."

"Family friendly, kids really enjoyed the vacation."

"Beware of resort credits. Even if it says you will receive them when purchasing through Expedia. You have to sit through a timeshare / membership presentation at the resort to get the credits. They say it’s only 90 mins, but in our case we were held hostage for almost 4 hours before we were allowed to leave even after telling them you’re not interested. Staff was SLOW at everything. Check in was 30 mins. Check out was also 30 mins which resulted in us missing our prepaid private airport...

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"The most unprofessional staff I have ever come across in the hospitality industry. Especially reception, reservations & importantly reception manager. Ifor a so call five star all inclusive resort, they don’t deliver. No hot water twice during our stay, pool service was a joke that’s if you could land a deck chair. You had to get up 6:00am to reserve one, then the staff were so under staffed. Food and drinks didn’t come out at a reasonable time and then they where also incorrect. When...

"Everything was perfect"

"When we first arrived there was a huge group of people that made it feel that we had booked at Carnival Cruises. I was looking for a quiet getaway and it was not what I had expected. Unfortunately, my room was adjacent to where they were partying and being just awful. I went to the front desk and explained that I wasn't happy with the location. Each manager there went out of their way to find us a new room, moved our bags for us and then checked in to see how we were. The move made a 1000%...

"This property was so beautiful! The staff was amazing and the bars were incredible!!!!!!"