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"I love this resort but be aware because the are going to try to make you go to this breakfast were they are going to try selling you the membership for the resorts and if you don’t buy it they will get mad.. say no to that information if you don’t want to waste your time or with big a debt ."

"The rooms were fine (although water pressure was low, which was a bit of a challenge in getting sand off! The main problem we had with the Riu Ventura was the food--mediocre at best, only one restaurant that wasn't at least in part a buffet, numerous buffet items not labeled as to allergens, somewhat limited hours of service. When we were told there is no room service, the staff member helping us told us there was always food available in the Sports Bar--that food was basically hamburgers and...

"Once we arrived the staff was slow and didn’t give us too much information on anything. Then once you arrived at your room they try to sell you super expensive Xcaret park tickets and if you don’t buy them then they won’t talk to you anymore. Also be aware that some people will stereotype you, meaning if you speak Spanish they will treat you a certain way thinking you won’t tip them well. Also be careful getting on the buggies because they will worry about flirting with women instead of your and...

"The buffet was good, staff very friendly and helpful, and the events were fun. The bed was so hard I could barely sleep, overall had a decent time at this hotel."

"Nice Kid Friendly Hotel. Pool unfortunately closes at 8. As an adult there's not much to do but to drink.. Tried going in the foosball/pool table room with the older kids we had and was denied entry.. I guess Parent or Guardians arent allowed!? SMH"

"Very clean"

"staff were great, minus moments where in order to get their attention faster or needed help, you’d need to tip. This is regarding food service. Everything else at the resort was great."

"We had lot of issues with room assignment and restaurant booking so if you are a large group you need to remind the person assigned to you about this issue before hand to avoid any bad experience."

"Overall, we had a great time. It’s a beautiful property. The staff is sweet and tries very hard. It’s a very confusing layout though, was difficult to navigate. My only real complaint was the air conditioning did not work properly. Our room stayed much too hot …."

"Very clean and very nice staff our stay was excellent"

"Absolutely fantastic trip from start to finish. We used a private transfer service from the airport to and from the resort. Location is a quick drive. Upon arrival we were offered a welcome drink and our bags were taken and stored. Once we completed a quick check in our bags were retrieved and we were taken to our room. We stayed in the tower and it ended up being the perfect location and room. We had a beautiful ocean view and views of the boats as well as of the pool and bash area. The room...

"The hotel was so beautiful and very clean. staff was super helpful and more than willing to show us around. the mexican restaurant was our favorite but everywhere we ate was very good. staff is super attentive, 10/10 would come back!"

"There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ...."

"All staff was amazing we have a special needs son and everyone was super caring and understanding, Vivian and Jasmin were outstanding"

"Ok"

"The hotel was amazing especially for the price. Staff were all awesome, kind and helpful. The room was very nice and clean. The beach was also really nice despite the ongoing issues of Sargassum (seaweed) overtaking Mexico waters. The pools were also very clean with a nice variety of locations around the property. The food was also pretty good as well - a little expensive, but its a resort!"

"This all inclusive hotel exceeded my expectations- the food and restaurant offerings were great and everything we ordered was delicious. The property was spotless and even though the red seaweed was washing up at the beach the staff worked all day to keep it cleaned up so we could enjoy the ocean. The only negative I would say is there were not enough lounge chairs at the pools- people threw towels down before 8 am and there was nowhere to sit. It seems like there is enough space to add more...

"Beyond perfect! Would definitely stay here again"

"Estoy sumamente agradecida con el gerente de Operaciones del hotel, Michel Fernández, ya que pudo ayudarnos con una confusión en nuestro paquete vacacional. El servicio al cliente fue excelente. Nos sentimos muy seguras en todo momento, especialmente con los niños. El servicio de salvavidas fue de lujo; estuvieron muy pendientes de mi hijo, lo que me permitió descansar con tranquilidad. La comida fue muy buena y variada. Alberto, manager de restaurantes; siempre estuvo atento a que estuviéramos...

"The staff was rude without Manor's"