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"The room service was not good. We found ourselves calling multiple times a day to get anything sent to the room, including water, which took 2 days to replenish. Also, we were a group of about 50 people on a wedding event and about 10-15 people got a terrible food poisoning, cuasing vomiting and diarrhea. When asked the Hotel about it, they found it normal saying the food was different from what Americans are used to, and that was the reason, but that is complete nonsense when you consider the...

"Me encantó"

"Beautiful access to the forest and close to park Xcaret. Many issues with the room have to call for service all the time"

"All around great resort."

"We have traveled to the Sunscape several times and have always had a great experience. The staff is outstanding and now remember us like we are family. We are already planning on returning in October."

"Don't go from May to August if you want to swim in the ocean the sea weed is everywhere!!"

"Extra clean room, very helpful staff, perfect 👌 food, loved it"

"No alcohol in the room which was weird for all inclusive but other than that a nice resort. Food was good."

"If you love outdoors activities, this is the resort to stay at."

"I had the best time at the property. I will definitely go again"

"Love it"

"I went to Breathless for my 40th birthday only because I had previously stayed with other World of Hyatt hotels. However, breathless was far from my previous experiences. The beach was subpar and very stinky, several bartenders were rude and seems to be “hiding” liquor unless your were a good tipper. Worst thing about the whole experience was the food. Literally 2/10 on the food taste including the buffet. I was expecting flavors of Mexico but instead the food was tasteless and we had to spend...

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Excellent service."

"Clean room Family-friendly"

"It was great how close it is to the beach. The pools are next to the beach too so you can relax there and hear the waves when its too rough to swim."

"Beautiful experience inside and out can't wait to come back"

"We went here for our honeymoon and it was amazing! Definitely a couples-focused vibe, which was just what we were looking for. The staff was extremely kind and helpful. The resort was beautiful and very clean!"

"Excelente estancia, buen precio, buen servicio, buenas actividades, frankie siendo el encargado, todo lo que probamos muy sabroso, 100 recomendado."

"Muy bueno el hotel lo recomiendo lo unico que no me gustó es las algas de la playa no la limpia bien desde temprano"