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"Excellent service. 10/10. Best family vacations parks are all fun for the whole family . Food is excellent many many to choose from. Recommends 100% must go to Xcaret and call The experience"

"Went as a group of four aged 24-34, we had a blast! The staff were friendly and the party crew were very fun and entertaining. The food is mostly buffet style but you do have the options to eat at one of their specialty restaurants for dinner if buffet isn’t your style. There are five pools, three are more on the party side and two are away on a more relaxed side if thats your vibe. The beach had a lot of sargassum which is typical for the time of year we went. I would recommend going to one of...

"There were not enough activities at the hotel."

"Drink & food was great, they missed 2 out of 7 nights of room service and didn’t clean everything."

"First time at Ava resort. I must say it's a stunning hotel! Everything was top tier. The best part was how friendly and polite the staff was. An incredible experience."

"Had sooo much fun awesome resort and food was good too !"

"Need better entertainment and also improvement in the food"

"La comida no está muy buena la verdad, la bebida está fatal ! No hay suficiente personal. Las instalaciones están increíbles ! Ojalá pusieran atención en la Comida y bebida , por eso se paga un TODO INCLUIDO, vas a comer rico y a beber rico…. Y eso no pasó."

"The hotel was okay, nothing out of the ordinary. I think it is very overpriced for what they offer. The gym didn’t even have something as basic as cold water, and the coffee machine in the room had small insects in it. There wasn’t much variety of drinks available — only basic options — compared to other hotels I have stayed at before, where I paid much less than for this hotel. Overall, this hotel was not what I expected for the price I paid."

"This was an amazing experience with a lot of great memories. Words doesn’t do this place justice. Book now!!"

"Very fun resort with the best people. Will be back for sure"

"Nice Ressort, friendly staff, expensive market and breakfast options. Rooms are serviced daily."

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Stayed at this property over Mother’s Day and I did not know what to expect because after I had booked it, I read the reviews and they were very mixed. Very glad that we stayed the course because our experience was pretty excellent. The only thing that could be approved upon was the check-in. We arrived very early in the morning and of course our room was not ready. No problem. We would just hang out around the pool until check-in time at 3 I especially booked this hotel because I am a platinum...

"Clean room"

"Meh... Skip this resort if you are English speaking only, or if you care about a beach, or an ocean to swim in, or guacamole... The Bad: The beach is a joke, those who like it have never stayed in a Caribbean beach resort before this. It is a man made beach with almost no sand. Jagged rocks line the water entry. You have a very little and shallow swimming area. There is a boat fuel filling station on the back side of the hotel. The diesel smell others complain about is not just exhaust, the...

"I can't wait to go back"

"Our room had a musty smell that was not satisfactory resolved when the maintenance cleaned the vents. The phone didn't work to call for room service. The staff were very friendly and always willing to help. The restaurants were mostly average, not exceptional. The best food was at the wedding reception. We didn't get to the hibachi restaurant. The wait staff by the pool was excellent."

"Purchase the all inclusive meal plan."

"Great"