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"Staff was excellent and helpful. VIP room was great and the staff there were amazing. Pools were on the small side. Our upgraded room had no balcony, while the other guests we were traveling with, same package, all had balconies. Food was somewhat hit and miss. Long waits at restaurants during peak times. Go early or late to avoid this. Food at the pool was good, but you had to get up and go get it. Good options. Lobby bar and coffee place were both really great and very chill. Overall we...

"The property was generally well maintained and staff were very visible cleaning pools and rooms as well as doing repairs. Staff were helpful and friendly throughout. We had a great stay and would recommend."

"Housekeeping was great. Butler was not available right away as informed. We had to tell someone else and they sent a WhatsApp chat vs visiting and showing us room. Once the sales girl walked us to check in desk and we declined offers they didn’t pay much attention. Once we got a hold of the 7 butlers they helped in chat only. Place is big and food was good. We figured out how to get around and other staff was friendly enough to help. Art classes were fun. Expected a bit more for what we paid....

"Excelente para familias!!"

"My first time at Secrets and I really enjoyed it. I will definitely be back in the near future"

"The tv on the mirror inside of the bathroom didn’t work. When I told the front desk they replied “We know , a few of our rooms tvs that’s connected to the mirror aren’t working”. I feel like a lot of the parcels inside of the gift shop were to pricey as far as pricing. Spoons was the best but the other restaurants were “bland”. All in all I give the resort 8/10."

"The front desk service was amazing, specifically"

"Everything about this resort was incredible from the food to the amenities to the view. The only headache was the check-in process took a very long time."

"It’s a great experience for our children; we’ll be back soon."

"Wonderful experience and that is our second visit here. Love the food options. Only wish for more activities and a lazy pool or more water slides especially for teens."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"We had a great stay! The resort was beautiful, the rooms were clean, and the staff were very friendly and welcoming. There was a great variety of food and drink options, along with plenty of activities to enjoy throughout the day. We appreciated how the staff cleaned the seaweed from the beach every day, keeping the water crystal clear and beautifully blue. Overall, it was a wonderful stay, and we would definitely come back."