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"Everything was excellent food, concierge staff, tour people and room was amazing"

"Our family had an amazing vacation at Dreams Sapphire Resort & Spa! From the moment we arrived, every staff member was extremely polite, professional, and welcoming. They made us feel like truly special guests, and their outstanding service made our stay unforgettable. The resort was beautiful, the atmosphere was relaxing, and our entire family had a wonderful time creating memories together. The resort is now our top vacation destination, and we will gladly recommend it to our friends, family,...

"the most romantic and beautiful and luxurious place for our honeymoon"

"I loved my stay. Everyone was so nice starting from the front desk, bartenders, housekeepers, waiters, they all made our stay so wonderful. They need atleast one nightlife activity. Going to Riu caribe at night or the constant Super Latino show was boring. If they had one night dancing party by the pool, that would be wonderful! Other than that , it was a great trip"

"Los monos agarran la ropa"

"I love the resort, everything about it met my expectations and more. The only problem I had which was annoying, was that every night when i went back to my room, I had to go back to the help desk to reset my key card because I could not get back in. Mind you i kept it away that could demagnetize it."

"My family stayed"

"K"

"Everything was excellent,except in the buffet the server need to be more friendly."

"The food was very average at best. It was pretty frustrating to be hounded to become a palace member. You also got resort credits with your stay that could hardly be used for anything. Pools were really warm like not refreshing by the afternoon. The beach was a huge disappointment- it literally looked like mud, no one went in. Lots of pools and activities that the family enjoyed, loved having everything included. It was easy to set up excursions, golf etc with the concierge. It was misleading...

"Great food and good services. Please make sure you are aware of the hours of each read they are not open all at the same time. Also, please follow instructions exactly as mentioned on the email for the pickup to get to the right place. The water park is awesome for the kidsz"

"1-Cons AND Pros: -Jungle. No sign of life or vacation mode -No beach. Really no beach. Swamp, dirty water. Maroon color the whole year around. - 2 Ala cart restaurants(Italian +Steak-H) 10/10, 1 Asian 7/10, 1 buffet lunch/ breakfast 8/10, 1 buffet dinner, Mexican 6/10, 2 pool side restaurants 5/10. - Lock of fine dining options. We stuck between 2 restaurant. -coffee shop is[+] -Very friendly staff. -Adult pool is boring, family pool is more fun -Upgrade is wasting of money. No value at...

"My experience at Hyatt BB Island Cancún was one of the worst I have ever had at a hotel. During my stay, I became seriously ill with severe vomiting and diarrhea and had to seek medical attention at my own expense. What made the situation even worse was the hotel’s response. Instead of showing concern, offering support, or properly investigating what happened, they dismissed my complaint and refused to reimburse my medical expenses. They even suggested that I had become sick somewhere else and...

"You will have an amazing time"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"