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"Staffs are friendly but not very helpful"

"Great Place to relax and enjoy your family."

"Room cleaning was phenomenal. Morning buffet and crew were amazing. The lobby is extremely hot no matter what time of day it is. At night if you try to drink a drink at the main lobby bar you will be dripping in sweat on how hot it is in there literally. Some of the staff in the evening reservation to dine in only came a few times to attend us. This is my 8th time coming to Cancun and first time here at this hotel and there’s way better out there trust me. Don’t come here."

"Everything was excelent!!"

"Gorgeous property with an excellent location. The service is outstanding, the food and the drinks are great. We would definitely come back."

"We had a problem with our door, our keys would stop working so we called and they said we would have to go downstairs to talk to reception. They came up and fixed it but it happened 3 more times after that and it was a hassle having to walk all the way downstairs and come on back down. Until they finally moved us to the room next door. Just not the best experience"

"Had a great time"

"Had a really great time. We did have a list of things that we found to be a little aggravating. When we arrived, we were giving a “map” but it was difficult to navigate, they didn’t tell us about the app either, I just figured it out. No one also explained the difference between our booking and booking in the artistas building. I also didn’t know that so much was closed on a Sunday but that’s my fault. And the worst part of our trip was the NOISE. Out side our room, at all hours of the early...

"Excelente la habitacion, reservar restaurante es un poco complicado,personal servicial, las albercas deberían ser más variadas"

"My first time at Moon Palace after staying in other hotels in the Zona Hotelera. Other for the beach not being swimmable, everything about this hotel was amazing: the service, the staff, amenities, food. Everything also very clean and organized."

"The staff was incredible! They go above and beyond to be sure you enjoy your stay. Everything was clean, food was great- I would definitely go back!"

"Tha bartender by the sexy pool Armando was amazing"

"This place was a MAJOR disappointment. 1) The SMELL. It just smelled BAD. I thought initially it was all the seaweed, but one day I walked out far past my bungalow, and the water became much clearer. Near the bungalow, it just looked, funky, and SMELLED. I discovered upon returning home, that the expansion of large hotels has put a strain on the sewer system. I searched DuckDuckGo for: "Playa De Carmen sewage issues", and this was the result: "Playa del Carmen faces significant sewage issues...

"Overall, we had a fantastic family vacation at the Nickelodeon Resort Cancun. The resort is beautiful, the rooms were clean and spacious, and the staff was incredibly friendly and attentive. The water park, pools, and character experiences were absolutely worth it—our kids had the time of their lives, and there was always something fun to do. The standout surprise was the sit-down restaurants. Every meal we had there was excellent, with great service and delicious food. They definitely exceeded...

"The rooms were clean all the time Staff was great The beach was beautiful clean clear blue water The kids club was great my daughter enjoyed it We didn’t get a chance to try all the restaurants but we tried the buffet during lunch honestly was disappointing however we tried the breakfast it was amazing from the omelette stations to the crepe station and so many options was great Tried the Italian restaurant the pizza was delicious but the pasta not so great"

"Excelente"

"Absolutely amazing trip. Rebooking for New Years"

"I loved loved my stay. Whenever im in Mexico this is where I’ll be staying. Loved having access to vantage club, and rooftop pool is where I spent most of my time. The food was great, and everyone was so nice. Oscar, Mario, and Moses were my favorite."

"1. Food poisoned from 3rd day 2. Food selection was very limited. Almost same food each time. 3. Room cleaning person was constantly leaving the patio latch off. Complain to the front desk and rudely he said they have to clean the patio.. I understand, but you could lock the door after the cleaning. Is your hotel going to be responsible for any theft? So be aware. 4. This hotel does not allow Uber services. 5. This hotel does not believe or control quiet time after certain hours. Few group was...

"Hotel is very clean. The staff here were super respectful and helpful. The pool and beach were nice. My experience here at the Westin Resort and Spa was safe and welcoming."