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"It was excellent family vacation place"

"Housekeeping excellent Toilet bowl water level too high Pool height should be 6 feet maybe 5 feet 6inches"

"We have stayed at several Riu in different areas and always had a good experience except this time...the front desk people, security people, concierge are very rude and condescending. You ask for help and the answer is "they don't know". The servers at restaurants are friendly and attentive"

"Excellent experience !"

"Had a great time at Riu as their resort was very clean, organized and all the staff were extremely accommodating to all my needs."

"Favorite place in Cancun. We'll be back!"

"It's the second time we've stayed at this hotel, and our experience was excellent. I highly recommend it—the food, the room, and the friendly staff were all great. The only thing I'd mention is that some parts of the pools need maintenance, but it's nothing serious. I'll definitely be back."

"We loved everything! The food was outstanding, but you should make reservations before the trip. The room was comfortable and clean, and we loved the two hammocks on the balcony. We took advantage of the free classes- salsa dancing, watercolor, weaving, stretching. The whole property felt lush and tropical, and we had so much fun exploring down different pathways. Be sure to visit the chapel on top of the hill! The only thing that surprised us was how expensive the basic spa services were, so we...

"This resort was awesome, from the look to the cleanliness, down to the service, ten out of ten for me. I have no complaints and no issues with anything. I loved it and I will definitely be back "

"Food was great. They were very on point with gluten-free options"

"Todo ok"

"Best experience ever !"

"Friendly staff, great place to stay"

"las señoritas LINDA Y CARMEN en el area de la alberca fueron muy amables y atentas, nos atendieron excelentemente,"

"Will go back definitely!"

"The resort was amazing. All the staff were super kind and very helpful. The food was pretty good. My favorite was the Yacht Club. They had something to do every day and night! Anything we wanted/needed, all we had to do was ask."

"Bueno regular. "

"Everything was heavenly "

"Lo máximo!!! Todo está súper bien! Alimentos, limpieza, amenidades etc! Simplemente lo amamos! Y lo que más nos llamó la atención es que nos trataron de lujo! Y eso que somos nacionales! Todos sabemos que este tipo de hoteles casi casi que a los mexicanos ni nos pelan y nos hacen el feo! Nada que ver en este hotel! Nos trataron de maravilla siempre al pendiente de lo que necesitáramos, súper amables y amigables!!! Ya quiero regresar!"

"Clean room , staff , bar"