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"Transportation was awful. One from my party slipped on a spilled liquid in lobby. It was reported to Citlalli and they seemed to careless. Wanted to document in case of fracture and they made a call and said no manager was available."

"It’s not enough show and things at night. The breakfast was outstanding!"

"Family friendly"

"Great Services"

"The hotel is gorgeous and well maintained. However, the rooms were outdated and we didn't get enough towels for the family we had to request them. The buffet is average, I was hoping for more authentic mexican variety. The beach, pools and overall property itself is amazing and the family really enjoyed their time."

"The biggest issue we had was with the food and mixed drinks. The food was not good , mainly hot or miss, mainly miss. Buffet food was awful, bland,"

"Restaurant hours vary, pool hours as well. The exchange of dollar varies on property. Not all staff was pleasant"

"Overall, we really enjoyed our stay, and the hotel has many strong points. Pros: The hotel is very large, beautiful, and well maintained. The grounds were always clean, and the rooms were cleaned several times a day, which was very pleasant. We liked the variety of restaurants and the selection of food. Although not every dish suited our taste, the overall choice was truly extensive. The pools deserve special praise. The water was clean, the pools were beautiful, and the depth was very...

"My wife and I recently stayed at Hotel Xcaret Arte, and the experience exceeded our expectations from start to finish. If you’re looking for a peaceful, romantic, luxury resort that focuses on relaxation rather than a party atmosphere, this is the place. The property itself is absolutely breathtaking. The architecture, natural beauty, rivers, and attention to detail throughout the resort create an atmosphere unlike any other all-inclusive we have visited. Everywhere you look feels like a...

"Pools and swim up bars amazing. The beach was the worst I've ever seen at a resort that's supposed to be there for that reason! Completely disappointing. Hotel was amazing."

"Me gustó todo"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Great"

"Una estancia increíble, el servicio excelente (el personal siempre atento y sonriente) y todo super limpio. Las instalaciones y habitación super lindas. Totalmente vale la pena lo pagado. Los niños la pasan increíble, súper recomendado."

"Excelente"

"When we got to our room, it wasn’t what I paid for. I paid for 2 double beds with seaside view and balcony. We walked in and it was a King bed and the balcony had no chairs or even enough room to have a chair on it. We went back down to the desk to change rooms to what we paid for which was 2 double beds but they told us they didn’t have anymore left even though other people in our party got 2 double beds after I asked to be moved. And the rooms with 2 double beds had a large balcony with chairs...

"Awesome service staff is on point"

"I found all dirty pillows and all decorative pillows smells so bad during my stay they didn’t leave any wash cloths I leave a notes twice but never leave it many things I don’t like it they give me the worst room"

"We enjoyed our stay and the staff was great. The only thing we regret is not knowing that you cannot swim in the ocean in front of the resort. Somehow this information should have been known/posted so people know what they should expect."

"Take into consideration that the access to the beach in front of the hotel is restricted. The closest approved beach (Medano) is a good three blocks walking through the sand. We read in Expedia, the hotel description they paid for transportation. After a call to the hotel the staff confirmed that information. When we arrived at the airport we were met with prepaid hotel transfers only, and no available connection to reserve. We were scared to opt for Uber since our connection was spotty so taxi...