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"Property was very nice Very helpful staff Nice restaurant but does not have ac inside Pool was super big and my kids love it Could not go on the beach had too much seaweed Food was good and delicious Me and my family had a great stay"

"Overall I loved the experience (would definitely come here again). The only cons are the food and the liquor offered. Both of these issues can be resolved through upgrading to the Club option (which I will consider next go round)."

"Buffet daily was splendid, the head chef is a gem. Other onsite restaurants are a waste of time, just plain horrible."

"Me encantó el hotel, la comida es muy buena. Ideal para viajar con bebés"

"Place was clean, staff were great. Enjoyed everything about the resort except that the Secrets pool doesn’t have a bar, you need to wait for the servers"

"The staff are very familiar with us"

"We didn’t have any kind of view from our hotel room; all we could see from our balconies were trees and greenery. We had hoped for a water view or some kind of scenery involving water. The food was not as good as we expected, and the staff seemed less helpful compared to when we stayed at Xcaret Mexico. Most of the restaurant food lacked flavor, which was disappointing, although we did enjoy the food at Xcaret Mexico. Don't let anyone reel you in to go see Xcaret Mexico phase 2; it will waste...

"Clean room,the staff very nice and friendly helpful,pool also clean well maintenance’s Room balcony clean see everything. I really enjoyed my stay AVA Cancún."

"The service was so bad i booked a cabana no service was made even though we kept asking for someone to come take the service still no one showed up we had to leave The service there was bad i didn’t enjoy it at all it was clean yes but the service was bad"

"Amazing service and beautiful resort"

"An excellent property that is really well run. We especially appreciated their ability to provide halal food options. All the food was excellent and we urge the Hyatt Ziva team to keep it up! This was our 2nd stay and we will be back!"