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"It was excellent family vacation place"

"La qualité de la literie est top "

"yes"

"Muy buen lugar!! Excelentes instalaciones, opciones de actividades y muy nuevo y grande. Excelente que esté a tan solo 10 minutos del aeropuerto."

"Food was TERRIBLE. Our AC didn’t work and it took them an entire day to get it fixed. Service was not good either. Pools were great though."

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"We had a wonderful stay at Moon Palace Cancun. The resort was beautiful, the food was great, and there were so many activities for kids—my children had an amazing time, and we truly enjoyed our vacation. However, there was one issue that affected our experience. We traveled as two families and requested rooms close to each other, but we were placed far apart. Unfortunately, when we spoke with the staff, the situation was not resolved, which was disappointing. Overall, it is a fantastic resort...

"Cuando me quise registrar en la recepcion Edgar, el de recepcion, fue muy grosero y me dio una respuesta muy cerrada al momento de yo no tener una identificacion. Cuando yo tenia todos los comprovantes de ser la persona en ocupar la reservacion. Yo sabia que se arreglaria todo pero el me dijo que no podia hacer nada!!! Pues es el precio del hotel es para tratar a los habitantes con cortesia y el fue muy grosero y falta de etica profesional. Nunca se me pidio una disculpa ni de parte de el ni del...

"Food is good.and staff friendly. "

"I recently stayed at Xcaret Resort and unfortunately had a very disappointing experience. The overall cleanliness was far below expectations. The room was dirty upon arrival, which immediately made the stay uncomfortable. The beach, which is usually the highlight of a resort, was also not well maintained. It was noticeably dirty and not inviting at all. On top of that, the beach chairs were old, worn out, and some were even broken, making it difficult to relax and enjoy the area. Overall, the...

"Beautiful clean hotel! Overall our 6 night stay was great, beach is clean and beautiful. However the front desk was not very welcoming when we first arrived. We couldn't help to notice and didn't like that there was a male host at the Agave restaurant that was rude shouting at a couple that seating was closed. The food was good but definitely not as bad as some people complain in reviews, but can always be better. Ricardo the Bartender was AWESOME and is a hard worker. Make sure you tip him!...

"Love this place, wish I could live here"

"Stayed 5 nights with my wife and 6-month-old. This is a VERY family-oriented resort. If you're not travelling with kids, it likely isn't the right fit. Beach is minimal. Pools are meh, and the tiling is in rough condition. Plenty of chairs, but only because we were there during shoulder season. Food was the highlight and the main reason we booked. It met expectations... consistently fresh, well-prepared, and strong vegetarian options/menus across all restaurants. Good non-alcoholic selection...

"This was a great all inclusive to stay at. I dont have any complaints."

"The food was ok, the staff was awesome but the worst thing was that presentation that We were kind of forced to attend, they keep us hostage for almost 4 hours while I am saying over and over again that I don't want to commit. I am an educated persona and didn't wanted to be rude but at the end I had to walk away and the associate who was giving us the third presentation got upset because I didn't purchase a vacation plan. RIDICULES!!! "

"The service at the lobby was pretty bad 👎 Employers were rude and disrespectful. "

"Tienen problemas de mantenimiento con los AC y con algunas cosas generales de las habitaciones. En general el hotel esta bien, con 2 restaurantes tematicos (argentino un 10, el italiano un 5) Buena playa y el personal es amable, aunque son muy lentos para cualquier requerimiento que tengas "

"It’s a very nice hotel,all the staff very helpful that only thing I would said is they don’t have any transportation to ride you to the avenue"

"Fun spot for large families but not a place for relaxing. Their vacation planners upcharge you on everything and their pricing for massage and credit is unecessarily complex. The Ala cart breakfast and house made pasta were the food highlights. It’s a party destination…not a wellness retreat"

"Great place to stay!"