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"INCRIBLE HOTEL LLENO DE PAZ Y TRANQUILIDAD,ME SENTIA COMO ESTAR EN EL PARAISO DENTRO DE LOS RIOS NATURALES,LO UNICO QUE PIENSO DEBEN IR RENOVANDO PORQUE YA HAY MUCHO DETERIORO EN LA INFRAESTRUCTURA Y MAS MAQUINAS EN EL GYM,PERO POR TODO LO DEMAS ES HERMOSO,LA COMIDA INCREIBLE Y LOS NINOS Y ADOLOSCENTES TIENEN SUS ESPACIOS."

"Staff go above and beyond to make sure guests are happy. Shout out to Johnny from entertainment."

"The facilities and location were good, the only thing that needs to improve is the service of waiters and the cleaning room personnel."

"The buffet was good, staff very friendly and helpful, and the events were fun. The bed was so hard I could barely sleep, overall had a decent time at this hotel."

"Clean rooms, staff was great, family friendly and the beach is right by the resort."

"Loved every second of it"

"Pesimo servicio por parte del personal. Todos parecian molestos."

"The room was nice. I didnt like the timeshare type of selling that you have to deal with and I didn't like that the pool and out side bar closes at 6:30pm."

"Overall, we had a great time. It’s a beautiful property. The staff is sweet and tries very hard. It’s a very confusing layout though, was difficult to navigate. My only real complaint was the air conditioning did not work properly. Our room stayed much too hot …."

"I had the best time at the property. I will definitely go again"

"I enjoyed myself. We met some great people. There was a party everyday. Loved the pool, where we spent most of our time while on the resort. The food was so-so but I don’t expect much when we go all inclusive. The entertainment crew was great! They all work very hard. HOWEVER: The membership presentation portion of the trip put a small damper on our stay. They told us they needed an hour of our time to listen to their presentation but we were there over 2hrs. Was even told we wouldn’t receive...

"The hotel was really disappointing. We were 3 girls and paid for a triple room. When checking in they said we couldn’t have a 2 bed room and only one-bed rooms were available. However, doble bed would be available if upgrading (paying $400 extra). That was the general experience, you have to pay extra for everything, the beds at the pool, the good cuts at the restaurants, the cokes at the fridge. They were trying to get more money for everything! So if you are looking for an all inclusive hotel...

"There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ...."

"All staff was amazing we have a special needs son and everyone was super caring and understanding, Vivian and Jasmin were outstanding"

"Great property lots to do, some things such as bowling alley not included. Wish they would have told us how to use the app so we could have know activities. So that others will know, it is set to all lobby’s on the app. You must change it to hotel your in for the detailed list. They try to get you get upgrades and sell you stuff at the beginning, just keep playing on your phone and keep saying no thanks I’m not interested. Friendly staff and food was amazing. I was not a fan of Casa Mia. Wish we...

"The hotel was amazing especially for the price. Staff were all awesome, kind and helpful. The room was very nice and clean. The beach was also really nice despite the ongoing issues of Sargassum (seaweed) overtaking Mexico waters. The pools were also very clean with a nice variety of locations around the property. The food was also pretty good as well - a little expensive, but its a resort!"

"Great staff all around and clean room"

"We loved our room. The pool staff were very busy and it took a long time to get our drinks. We tipped them really good. We were with a big group. The last night we were moved out of the restaurant fast because they wanted to seat other guests. We didn’t get dessert. There were creepy locals that said totally inappropriate things and others that were demanding we buy items from them. Some of the staff were amazing. Most of the equipment in the gym was broken. The massages were over priced. We had...

"Don’t waste your time or money staying at this place, nor booking any type of stay through Expedia. Upon arrival we found out the extra fees we paid, $"

"Overall I give it 4 stars. I wouldn't stay longer than a week there because it is a very small resort and the resort food is basically the same almost every day so that gets old. The rooms were nice and clean. They really valued safety so you never felt unsafe there. For a short trip to a week I highly recoomend. Because it is the North hotel zone our beach was free from sargassium which was a big plus."