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"Transportation was awful. One from my party slipped on a spilled liquid in lobby. It was reported to Citlalli and they seemed to careless. Wanted to document in case of fracture and they made a call and said no manager was available."

"Elevators are very small and compacted. One elevator was inoperable Staff was a little bossy mainly women The water at beach Mulky and not clear to swim The food was good and waiters helpful men mainly I will not stay here again 😒"

"Todos los restaurante buenos pero el que se llevó la corona 👑 el italiano y su chef y él encargado no recuerdo sus nombres especiales y profesionales y la que me recibió en el hotel la srt creo que se llama cristina muy profesionales muchas 💯"

"I went for my 26th. Birthday and I have no complaints. They brought me a cake with 2 bottles of tequila on my birthday. I felt safe with the 24/7 security. I will be coming back. The staff is all very nice and sweet"

"Clean room and kid-friendly"

"Food and staff were excellent. Can't wait to go back"

"Very clean and well maintained. Food and drinks average to above average. Room was nice and very clean. Staff was fantastic. The only drawback was out of the 10 swimming pools, none were for adults only. We generally go to adult only resorts but we booked late and could not find one. This is definitely a family resort. This also a very large resort. A lot of walking to get where you want to go. Very nice overall."

"This hotel is the best, the staff is very kind and helpful, i sature 2 nights and i have nothing but good memories, the pool and the activities they have were really good, there is many things to do, the room was very nice and super clean, the food and drinks were AMAZING and also something that’s not very common in hotels, the gym was incredible with every machine you can imagine, it’s the best hotel I’ve stayed for sure 10/10."

"My wife and I recently stayed at Hotel Xcaret Arte, and the experience exceeded our expectations from start to finish. If you’re looking for a peaceful, romantic, luxury resort that focuses on relaxation rather than a party atmosphere, this is the place. The property itself is absolutely breathtaking. The architecture, natural beauty, rivers, and attention to detail throughout the resort create an atmosphere unlike any other all-inclusive we have visited. Everywhere you look feels like a...

"."

"great"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"La habitación siempre muy limpia, y el personal es atento y amable ."

"One of the best resorts I’ve been too! Will defintely be back"

"Habitación limpia"

"Excelente"

"If you want a place to just sleep, then this is the place . But if you plan to eat here don’t ! The food is not good. I have stayed in many hotels in Cancun and all the hotels I’ve stayed in the pass were all wonderful. I was very very disappointed about the food very! Over all The hotel is pretty,clean very nice staff, but the food is a NOOO! I will not be coming back to this hotel. If im paying for an all inclusive hotel I expect the food to be good. We were a group of 5 and we were all...

"Food could have been better, but overall it was great"

"Alberca cerrada Loby con demaciodo calor"

"Perfect getaway. Staff was amazing, hotel amenities were great! We will definitely be back!"