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"The hotel was very clean/"

"would recommend and stay here again. 10/10"

"I recently stayed at Occidental Xcaret and unfortunately left disappointed. One of the biggest issues was the amount of bugs around the resort. I was bitten by an ant, which was extremely painful. To be fair, the staff was very kind and assisted me right away, which I appreciated. The resort grounds are beautiful, but I noticed bugs everywhere and many of the pools had leaves and debris floating in them, making them feel poorly maintained at times. The food was another letdown. Most meals...

"elevators have no AC, food was okay for breakfast and lunch, but not dinner. staff was very helpful."

"The property is visibly outdated, this is no where near 4 or 4.5 star as claimed. What makes up for it is the staff, very friendly kind and welcoming, yes the everyone is incredibly helpful and attentive. But thats about it, the property needs remodeling and brought up to higher standard. The rooms are clean but so outdated, the restrooms showers and everything is very old! Come on Hyatt, if this is how properties are maintained, definitely not coming back…again Staff makes up for it, but...

"We had a great experience during our stay at this hotel, the staff is amazing, they keep everything clean and make sure you’re taken care of. The food was very good at the buffet and I highly recommend trying the steakhouse restaurant, we were a group of 12 and without reservation there was no waiting time"

"Customer service is horrible."

"Food was good but not great. Staff was pleasant and very helpful. Pool was amazing, air conditioning in the room was good. Seaweed smell was unpleasant, but not on the resort. Tons of stuff to do for everyone."

"Excellent resort. Planning to return soon"

"G"

"Great stay"

"Nice clean rooms nice beach view they did a birthday set that was very nice I loved everything."

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Family friendly, kids really enjoyed the vacation."

"El mejor hotel de Cancun me encanto mi visita quisiera repetir muy pronto"

"Staff was so nice and welcoming! The property is on the southern end of the hotel zone so you’ll have to uber most places. The beach was great, hardly any sargassum. Be aware this is not an all inclusive, but definitely still worth the trip."

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"Clean resort with great views!"

"Start from the reservation all inclusive and the check in was nothing inclusive I pay everything there which is all the food and drink there I called Expedia they said my reservation is front ocean room and all inclusive that’s my price but the hotel said nothing inclusive and it’s not ocean room I checked in after 3 pm with the people is so rude to me Never reserve with Expedia any more I pay in this trip more the $2500 And I wasn’t happy at all"

"Me encantó todo en el jotel"