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"Excellent"

"Staff was very helpful"

"Location was great and staff were helpful."

"Caleta Increíble, muy hermosa, albercas amplias, instalaciones excelentes y jardines muy bien cuidados... El Personal, digamos, la mitad si esta convencido sobre la atención al cliente y la otra mitad se molestan o simplemente ignoran cualquier solicitud, en lo personal, me enviaron a una habitación que no solicité, pero al realizar la calificación de la experiencia de check in en Expedia indicando lo sucedido, al siguiente día personal del hotel del área de atención a clientes (Giovana y...

"Beautiful beach, clean resort. Amazing staff."

"Very nice hotel and clean but can use a few upgrades but definitely a nice all inclusive hotel overall"

"Had the absolute worst experience ever at this location. I have been to many RIU properties and have was never treated like this by the staff."

"Very nice"

"8/10 would stay again"

"Bad food"

"Exhale made it better , just upgrade"

"Very clean resort and helpful staff. Great entertainment and food was pretty decent. Sutra is a favorite place to eat for many! I wish the music was more diverse and the pool stayed open longer."

"This place was a MAJOR disappointment. 1) The SMELL. It just smelled BAD. I thought initially it was all the seaweed, but one day I walked out far past my bungalow, and the water became much clearer. Near the bungalow, it just looked, funky, and SMELLED. I discovered upon returning home, that the expansion of large hotels has put a strain on the sewer system. I searched DuckDuckGo for: "Playa De Carmen sewage issues", and this was the result: "Playa del Carmen faces significant sewage issues...

"Es un lugar súper bonito, vale totalmente la pena"

"Todo excelente!!!"

"Todo estuvo excelente. El servicio en los restaurantes fue sobresaliente, especialmente en el de Cusco, donde la Sra. Viridiana nos brindó una atención magnífica. El único aspecto a mejorar es la limpieza de las habitaciones; considero que sería conveniente poner un poco más de atención en ese detalle para que la experiencia sea completamente satisfactoria."

"Beautiful resort!!!"

"This place is amazing!!! The staff were super helpful, friendly, funny, and overall awesome! check-in was quick and easy! the room was clean and spacious, the staff was always there to help and answer any questions , the food was very delicious and they had a good variety! the pool was nice and the bars were always good! the vibes were great, 10/10 would book again ✨"

"I took a solo trip to this resort in June 2026, the staff was kind and helpful. I arrived after 1:00pm, I was allowed to check in, but the room wasn’t ready so I went to the buffet to eat before receiving an email around 2:15pm that my room was ready. The tropical view is just the view to the courtyard in the middle of the resort. Unlike other resorts the restaurants are first come first served, which I did appreciate, but the first night I went to the steakhouse and even though there were...

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