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"It was excellent family vacation place"

"Everything was great! "

"Overall our large group had a nice stay, but I do have to start by saying this is definitely not a 5 start resort. Our room was outdated, barely clean, and not maintained. Activities were lacking and repetitive. Food was mid at best. Even the sit down restaurants seemed to basically have buffet food. Buffet was probably the best option. The staff we encountered though was kind, fun, and helpful! They definitely were a perk to the resort. For the price I wouldn’t stay again. The beach and pools...

"I was disappointed with the check-in process. We arrived around 12:30 p.m., understanding that check-in is at 3:00 p.m., but after paying for incidentals, we were told a personal assistant would contact us with our room assignment—which never happened. I followed up twice and was given inaccurate wait times before ultimately having to find another staff member at 3:00 p.m. to complete check-in. Additionally, before receiving our room, we were directed to someone who claimed they would explain...

"Many issues with this place. First of all, the check in experience was terrible. Armando at the front desk is very rude. The place is pretty much a 2 star in my opinion. The food options were ok but not great. The rooms were just ok. The service overall was not great."

"Enjoyed the campus that wasn’t too big but still had 5 dinner options and never felt overwhelming crowded but also not empty. The activities staff and wait staff at the sit down dinners were particularly great"

"We loved everything! The food was outstanding, but you should make reservations before the trip. The room was comfortable and clean, and we loved the two hammocks on the balcony. We took advantage of the free classes- salsa dancing, watercolor, weaving, stretching. The whole property felt lush and tropical, and we had so much fun exploring down different pathways. Be sure to visit the chapel on top of the hill! The only thing that surprised us was how expensive the basic spa services were, so we...

"You really squeezed every ounce out of that vacation, didn’t you. Fine, here’s a review that makes you sound like a composed, well-traveled human instead of someone emotionally attached to shrimp tacos: We had a wonderful stay at Riu Palace Kukulkan and truly enjoyed our time there. The food was amazing across the resort — a special highlight was the shrimp tacos at La Casa de Flores, which were absolutely delicious. The steakhouse is also a must-try, with great quality and a really enjoyable...

"Clean and friendly , did not get the room I reserved ,😢 said they over booked "

"Love this place, wish I could live here"

"Good hotel"

"Me encantó el hotel , tienen muy buen servicio y la comida excelente , las habitaciones son muy limpias y la cómodas y sobre todo el personal de hotel es muy amable y te tratan muy bien "

"The outside pool and beach area was awesome. The food was delicious!!!! The place needs a face lift. Also, I would get rid of the whirlpool tubs in each room. It would give the room so much more space. Other than that, we had a wonderful time."

"The resort was amazing. All the staff were super kind and very helpful. The food was pretty good. My favorite was the Yacht Club. They had something to do every day and night! Anything we wanted/needed, all we had to do was ask."

"This Resort was great! I mean the rooms are beautiful you get a ocean view from every room. The property was very clean, the food was good! The staff was excellent and very accommodating especially the front desk guy name Cosme!! He was so helpful and very pleasant! I give this resort a 5 stars! I will definitely book this resort again."

"Everything was heavenly "

"One of the room that we stayed in was good. But the room my sister was staying, the shower water was Flowing in the whole bathroom. It was clogged and was smwlling like SEWAGE ‼️‼️ We told two people and no one did anything. When we reported again they said there was no ticket submitted by them. It was so bad that they behaved that way. I was so disappointed. The rooms are like 600$ a night 👎👎👎 We had to use towels to stop the water coming into the bed room.👎👎"

"Clean room , staff , bar"