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"Please consider this hotel as a best option in cancun."

"The Resort is nice, rooms are dated but everything worked well, very clean, comfy beds. The food is absolutely amazing! Coffee shop & pastries are a win! Candy Shop is wonderful! The 2 pools are not very large, but okay, they get crowded. Went at the end of June 2026, very hot/humid, the Hotel could not regulate comfortable temperatures in Buffet or Restaurants, hard to enjoy food when you were just so hot & sweating a lot? Overall, it was a good resort to visit! But end of June is TOO...

"Clean room"

"Awesome"

"Everything was clean, our room was cleaned and stocked daily, they treated my wife nice for her birthday with a bottle of champagne! Restaurants are delicious! Burgers by the pool! UNLIMITED drinks!! Had a blast!"

"We had a great time at Riu Santa Fe, the rooms were very clean the staff was so nice and they were always cleaning which was so good! Definitely will be back"

"Love this resort!!! Everything was great and clean! The food was ehhhh you won’t starve but I wish they had more selection or changed it from day to day. Besides the food it wound be perfect!"

"Todo el primer nivel, si que vale la pena!"

"The biggest issue was the rooms. No ventilation at all so everything will be wet all the time from the humidity. Mirrors foggy, sheets and blankets wet, floor slippery. The clothes in my suitcase were moist when I got home. And the buffets are terrible. The restaurants were the highlight of the experience."

"We stayed at the Sunrise, had a great view of the ocean from our room. Everything was great clean and beautiful. All the activities were focused on little kids, I had teenagers with me and they had very little for them to do. My biggest complaint is the resort credits they gave us could be used on VERY LITTLE and did not explain what it could be used for. Because of the algae we couldn’t get in the ocean, nothing the resort can do about that though, but they did clean it up the best they could....

"I recommend this resort 100% ! The food and drinks were amazing ."

"A total waste of time and money. We came here for my birthday and it was the worst birthday I’ve ever had. So much of our time was wasted. We were told we got an upgrade, but what that upgrade exactly was, I have no idea. Our room was changed from a sea view to basically workers working on the rooftop, which startled me as I was getting dressed. We were told we had special access to the rooftop, but it was closed when we went. We were told we were invited to a special VIP breakfast as part of...

"Todo excelente!!!"

"Lamentablemente no pudimos usar la playa porque había sargazo"

"Yo tuve una pésima experiencia ya que por compras en EXPEDIA la estadía un error el Cual no me resolvieron la reservación estaba 4 personas y solo la Confirmaron para dos y no quisieron hacerse responsables y me tocó pagar por Los niños n el hotel adicional a eso perdimos Todo el Día y me tuvieron en recepción 3 Horas por nada fue fatal l experiencia en general"

"My family and I had a wonderful vacation at the Moon Palace Grand. The resort was beautiful and truly amazing. The staff did an excellent job ensuring we had everything we needed for a great experience. The spa was fantastic; I enjoyed two massage sessions and a facial, both of which were exceptional. While the resort had numerous amenities, they were spread out across the property, making it somewhat tiring to navigate without assistance. All the restaurants we dined at were excellent, but...

"Warning!!! Be aware and be careful!!! We went for 5 nights to celebrate my birthday, and were so excited about our vacation! Everything was great on the first 3 days, but on the fourth day my husband got a terrible food poisoning. He got it so bad, and had to be hospitalized! We found out it was salmonella. We ate only at the hotel so for sure we’ve got it from their food. It completely ruined our anticipated vacation and my birthday! My husband is still recovering from this nightmare. We had a...

"We got a great deal on this trip through Expedia and benefited from being Expedia VIPs as it got us access to the vantage club at no extra cost. That meant we could access the beautiful rooftop infinity pool (don’t know that anyone was really checking there) and the restaurant at the beach club which I loved. The hotel layout is a bit strange as when you walk in you are really looking at the majority of the resort. Not being on the beach wasn’t as big a deal as I expected as the shuttle bus came...

"I went as a solo traveller from Canada travelling internationally alone for the first time. Super nervous it would be weird for me to be at this resort alone but the staff were friendly, the visitors were friendly and the parties at Santa Fe were wild. I had an amazing time and I would recommend Riu Baja California to anyone but particularly solo travellers. Also the food and drinks were basic but very good."

"This was an amazing stay! The hotel and staff were absolutely wonderful, and the service exceeded my expectations. Everyone was friendly, welcoming, and made our stay so enjoyable. I highly recommend staying here and would definitely return!"