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"It was excellent family vacation place"

"Hardly any air conditioning poor wifi and hardly any waiters"

"Great service b all the staff. Very accomodating"

"I was disappointed with the check-in process. We arrived around 12:30 p.m., understanding that check-in is at 3:00 p.m., but after paying for incidentals, we were told a personal assistant would contact us with our room assignment—which never happened. I followed up twice and was given inaccurate wait times before ultimately having to find another staff member at 3:00 p.m. to complete check-in. Additionally, before receiving our room, we were directed to someone who claimed they would explain...

"Amazing place."

"Great place to stay. My first time in Cancun and resort was awesome. Perfect for families. "

"We had a wonderful stay at Moon Palace Cancun. The resort was beautiful, the food was great, and there were so many activities for kids—my children had an amazing time, and we truly enjoyed our vacation. However, there was one issue that affected our experience. We traveled as two families and requested rooms close to each other, but we were placed far apart. Unfortunately, when we spoke with the staff, the situation was not resolved, which was disappointing. Overall, it is a fantastic resort...

"Cuando me quise registrar en la recepcion Edgar, el de recepcion, fue muy grosero y me dio una respuesta muy cerrada al momento de yo no tener una identificacion. Cuando yo tenia todos los comprovantes de ser la persona en ocupar la reservacion. Yo sabia que se arreglaria todo pero el me dijo que no podia hacer nada!!! Pues es el precio del hotel es para tratar a los habitantes con cortesia y el fue muy grosero y falta de etica profesional. Nunca se me pidio una disculpa ni de parte de el ni del...

"Great resort"

"Meals at the buffets were all wonderful. 3 are open for breakfast and lunch. One is open for dinner. We could not book reservations at other restaurants but they only had -4 tables being used. Could keep beach buffet open for dinner and be able to make reservations at check in. Pool could be open till 2200 for adults. The rooms (jr suite) was large, cool, comfortable. Beyond expectations! The staff All fantastic! Cart driver Eric showed us how to get around. Playa and pools Fantastic!!...

"I loved everything the Staff theres a guy name Alexander hacienda buffet he always make my husband and i welcome so grateful for him room was clean the resort was fun. Beach the waves where terrible the pool was nicee the steak house was amazing "

"Love this place, wish I could live here"

"This hotel is very kid-friendly, and the staff was excellent throughout our stay. One of the biggest highlights was the food variety—there were plenty of options for everyone. I also really appreciated the water stations located around the property, which made it easy to stay hydrated. The kids club was a great feature and kept the kids entertained. The only downside was the beach. It’s there, but not ideal if you’re looking for waves. That said, I have to give the hotel credit. During the...

"Breakfast was great and fresh , bar was awesome lots of options for adults and kids , love this hotel will come back again "

"The food was ok, the staff was awesome but the worst thing was that presentation that We were kind of forced to attend, they keep us hostage for almost 4 hours while I am saying over and over again that I don't want to commit. I am an educated persona and didn't wanted to be rude but at the end I had to walk away and the associate who was giving us the third presentation got upset because I didn't purchase a vacation plan. RIDICULES!!! "

"The resort was amazing. All the staff were super kind and very helpful. The food was pretty good. My favorite was the Yacht Club. They had something to do every day and night! Anything we wanted/needed, all we had to do was ask."

"Tienen problemas de mantenimiento con los AC y con algunas cosas generales de las habitaciones. En general el hotel esta bien, con 2 restaurantes tematicos (argentino un 10, el italiano un 5) Buena playa y el personal es amable, aunque son muy lentos para cualquier requerimiento que tengas "

"Everything was heavenly "

"Fun spot for large families but not a place for relaxing. Their vacation planners upcharge you on everything and their pricing for massage and credit is unecessarily complex. The Ala cart breakfast and house made pasta were the food highlights. It’s a party destination…not a wellness retreat"

"Clean room , staff , bar"