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"Please consider this hotel as a best option in cancun."

"Food was bland no taste would not recommend kids kept trying open our doirb"

"Clean room"

"We request king size they want to give to us two bed we told them that we want what we requested and they give us attitude and they not give any information where is all areas to go like swimming pools also when we get to the room there wasn’t towels and patio door lock not working I try to call front desk not answer phone have buttons where said front desk box boy none of them work I have to call operator to communicate to them but they don’t explain"

"Staff was amazing, place is well kept. Food was great. All around great place"

"It was clean good was excellent pool was clean loved it will definitely go again."

"Love this resort!!! Everything was great and clean! The food was ehhhh you won’t starve but I wish they had more selection or changed it from day to day. Besides the food it wound be perfect!"

"Todo el primer nivel, si que vale la pena!"

"Resort muy grande, muy buen servicio de bar y restaurante. En fines de semana esta todo lleno."

"Clean rooms"

"I recommend this resort 100% ! The food and drinks were amazing ."

"A total waste of time and money. We came here for my birthday and it was the worst birthday I’ve ever had. So much of our time was wasted. We were told we got an upgrade, but what that upgrade exactly was, I have no idea. Our room was changed from a sea view to basically workers working on the rooftop, which startled me as I was getting dressed. We were told we had special access to the rooftop, but it was closed when we went. We were told we were invited to a special VIP breakfast as part of...

"We had a really great stay. The hotel staff was very friendly and welcoming from the start, which made the whole experience even better. The resort was also very clean, and we noticed the maid service came twice a day. It was also nice to see that the pool and grounds were cleaned daily. The staff and butlers were very attentive, and we never had to wait long for food or drinks. The drinks were made with premium liquors, and the food was delicious with a lot of variety. Even my picky kids were...

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Yo tuve una pésima experiencia ya que por compras en EXPEDIA la estadía un error el Cual no me resolvieron la reservación estaba 4 personas y solo la Confirmaron para dos y no quisieron hacerse responsables y me tocó pagar por Los niños n el hotel adicional a eso perdimos Todo el Día y me tuvieron en recepción 3 Horas por nada fue fatal l experiencia en general"

"The property is maintained and the room was clean. Staff very helpful. There’s lots of family activities. Restaurants and snack bars were also very good."

"Staff very friendly and customer focused. Property was well maintained and very clean. Generally a very quiet location. Pool and restaurants were very clean, food was fresh, liquor was all top shelf with quick and friendly wait staff. Pool lounge chairs were cleaned quickly, entertainment was provided nightly."

"This was a perfect quick getaway for 4th of July weekend! The property is beautiful but the beach club was the BEST! Beautiful views, with the options to lounge, play in the waves or chill in the pool. Mr. Daniel made our time at the beach club super relaxing! He's so kind and anticipated our every need. The food was delicious everywhere! We seriously didn't have a bad meal. Our only concern is the property is changing owners in mid-August 2026 so it's unclear how that will affect future stays...

"I went as a solo traveller from Canada travelling internationally alone for the first time. Super nervous it would be weird for me to be at this resort alone but the staff were friendly, the visitors were friendly and the parties at Santa Fe were wild. I had an amazing time and I would recommend Riu Baja California to anyone but particularly solo travellers. Also the food and drinks were basic but very good."

"Lo que sobre sale, es la amabilidad de la mayorìa del personal de todas las àreas. Los servicios que ofrecen para pasar un buen descanso (piscinas, playa, entre otros), hacen que sea placentera la estancia. Lamentablemente no estàn exhentos del sargazo, en cantidades mìnimas en comparaciòn a otras àreas de toda la franja costera de playa. Los desayunos son bastante completos."