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"Resort is beautiful although wait times at the buffets were 15-20 min every morning for breakfast, we visited end of May and it was very crowded unfortunately. We ordered room service one night that we never received because they were too busy. Please know there’s no accessible beach on property and no eating allowed around the pools. If you like to order food around the pool while your little ones swim you have to visit a designated pool that it’s usually crowded because it’s the only one were...

"Three maybe four people smoking at the poolside staff told them no one did not listen. What is the policy ?"

"It was a terrible experience for us.It is our fourth visit in Cancun and we had wonderful times. Listing and rating did not match at all.Our room felt outdated and very uncomfortably maintained. We asked for different room/options and were told"only if we pay for upgrade " Our room was junior suite oceanfront. The glass on balcony was old and scratched, the mirrors were moldy stained, shower and bathroom looked old and not maintained. It was a cold,unpleasant atmosphere everywhere. The staff...

"Iwould come back"

"Los cuartos están con moho en los baños necesitan una buena limpieza la regadera está estancada de cabellos , la cafetera ni café tiene par leerse un. Café en las mañanas , pero algo que está mega extraordinario es el buffet y la comida . Aunque para reservar en los restaurantes en imposible los 8 días que pase jamás hubo lugar. Para ninguno, otra cosa que encuentro es por que no tienen una lavandería de esas bellas en los locales que tienen desocupados seri algo increíble y que dejaría más de...

"Our experience at this resort was nothing short of amazing. The entire property was spotless every space felt fresh, well kept, and cared for. The staff was unbelievably friendly, welcoming us with genuine warmth from the moment we arrived. Their attention to detail and willingness to help made the whole stay feel effortless. The service was truly spectacular. Every interaction felt thoughtful, and the team consistently went above and beyond to make sure we had everything we needed. And the...

"Food was good. Had so much fun"

"My stay at AVA Resort Cancun was absolutely outstanding. From the moment I arrived, I was impressed by the resort's beautiful design, modern amenities, and welcoming atmosphere. The property is stunning, the rooms are spacious and immaculate, and every detail reflects a commitment to luxury and guest satisfaction. The dining options were excellent, offering a wide variety of delicious food and exceptional service. Whether at breakfast, lunch, or dinner, every meal exceeded expectations. The...

"Best place I’ve ever been. Recommended 100%, it couldn’t be better. Sincerely from Puerto Rico!"

"Too much of sales pitching and they trick you into attending a presentation which is purely a time for them to sell you a membership. Apart from that the overall experience was good."

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"The only problem we had was not being able to make charges to our room. According to the front desk, it was a "problem with the system". On our last night, we ate at Stone & Sea. The food was over-the-top good."

"Great property! Had a great time! Very friendly staff!"

"Great family hotel !! Lots of activities throughout the day !!! Everyone is very nice !!! Good food options!!! Didn’t like the fact that couldn’t get in beach due to the seaweed . Waterpark so much fun"

"La verdad el hotel está excelente. Para ir con niños es ideal, además de albercas y el water park, tienen dos zonas de juegos tipo arcade, mini golf, etc. También hay actividades todos los días, teatro, karaoke, también un brincolín inflable super grande.Hay un Lugarcito tipo café donde hay pan, nieve, dulces, café, y sandwiches que está super padre. Me tocó ir a cenar al restaurante tipo circo que visualmente está increíble, la comida estaba bien, y también fui a MOMO teppa que es japones y...

"Good staff"

"Hard Rock Los Cabos treated us like family. I wish i could have bring to Houston the kids club girls and the coffee shop guy. People here go above and beyond to make you feel like you are having a vacation at your own house! The food is pretty good! A boomer we couldn’t try the steak restaurant but the breakfast at the Market and Ciao were amazing! For dinner you have Umo, which food is incredibly good! Ciao, their italian food also really good and Zen (tepanyaki) was pretty good! The shows...

"Overall, it was good. People are extremely nice, the facility is clean, and their rooms are what they show in the pic… But when it comes to the pool, from the three pools, not all of them were open, I guess because of the season also. Be careful when booking through the app since they will offer you a package for all-inclusive, but when you get there, most likely, they will tell you that you got a different package, and then that will be an extra for it. Also, they have a feed for room service...

"Thai was our first vacation together 10 years ago and we had an amazing time. The staff is first rate and the rooms all have great views."