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"Be mindful of when certain restaurants are open when deciding where to go for dinner."

"Had an amazing time. Worth every dollar."

"Was good hotel Beach was good not to much sargassum Overall good time Food ok no great but good"

"Will never go back again."

"Our stay was lovely. The staff was attentive and informative."

"Everyone was so friendly helpful and went out of our way to make us feel like home. but at the same time, you still know you was on a luxury vacation."

"This hotel is absolutely beautiful. Clean, safe and food is great! Sadly customer service from the establishment is terrible ( restaurant customer service is great) Any simple request has pushback Very black and white with absolutely zero flexibility. And I will never use Expedia, to book an international package. Expedia made a mistake on my reservation due to something wrong with their website and was not willing to make the correction. Or take responsibility.. I booked it with one hotel...

"It was a nice resort overall. Something things here and there but overall I was satisfied."

"Overall had a good experience. The staff was incredibly friendly and welcoming throughout our stay. The facilities were clean, and housekeeping did a great job cleaning our room every day and providing fresh towels. The resort is very family-friendly, with daily activities that kept guests entertained and provided something for all ages. Although a few of the restaurants were closed during our visit, there were still enough dining options that we never had trouble finding something to eat. The...

"It was cute and beautiful scenery. I didn’t like the marketing at check in and how long it took. Also, things there are very expensive and I wasn't crazy about the food."

"Very nice hotel"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"The Kidz club was very engaging for our five year old. There are many opportunities to spend extra for a more thrilling time at the resort and I'd highly recommend the surf and turf dining option on the beach! It came with a show of two performers using pyrotechnics. The spa was a good experience as well and we took advantage of the in-room babysitting service."