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"Family friendly resort, staff was very nice."

"We had such a great stay! The service was amazing from start to finish. All of the bartenders and waiters were incredibly friendly, attentive, and always made sure we had everything we needed. The pools were large, clean, and beautiful, and we had so much fun with all of the activities offered throughout the resort. Our room was very spacious and clean with a beautiful view. The only minor issue we had with the room was a leaky bathtub faucet, but it didn’t take away from our overall...

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"Do your research because the property is huge and it is very hard to navigate. Plan for a lot of walking and wondering! The wildlife is beautiful. And it's very close to all the attractions."

"Muy Buen personal y exelente vista Playa estuvo linpia de sargaso todo el tienpo"

"Great"

"Service was top notch. Don't forget to get yr reservation for dinner...difficult to get at the last minute.😅"

"La infraestructura es impactante. La playa es mala a comparación de Cancún u otras de la zona, es de color café y tiene un olor particular. Los alimentos son de regular a bueno. El servicio es de regular a bueno, pero les falta personal de servicio y de guardavidas, no así en ejecutivos/comerciales (muchos) que con motivo de alguna redención de “créditos” o en el mismo check-out te quieran vender algún paquete."

"Unfortunately, our stay at AVA Resort was not what we expected. While the resort itself is beautiful, there were very limited restaurant and food options for guests who do not eat meat, which made dining difficult for our family. Our room was also extremely far from the restaurants and main areas. I have knee pain and was traveling with my two daughters who have disabilities, so all of the walking made our stay much more difficult and uncomfortable. To make matters worse, on our last day, our...

"This property exceeded our expectations. The rooms were so beautiful, roomy and provided very nice amenities along with the normal resort amenities. You’re welcomed with a refreshing towel to freshen up and a cocktail or refreshing mocktail. The pools and beach club are so relaxing with towel service, food and drink that come to you. They gym has everything you need along with classes that are first come first serve basis. The spa is beautiful and is by far one of the best I have attended. The...

"Hotel excelente; la pasamos increíble"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"⭐ 1-Star Review — Extremely Disappointed What was described in the reviews and advertised when we booked was not what we experienced when we arrived. We stayed at Breathless Cancun Soul from August 6–11, 2026, for my 40th birthday, and unfortunately the experience was extremely disappointing. The hotel is under construction, and from the moment we arrived there was constant banging and construction noise. The swim-up bar was closed, as well as the bar outside by the hot tub. The nightlife and...