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"Loud music from 9 am on to late night, party vibes, not relaxing at all. Could never get away from the noise, except early morning when pools were closed. Noticable sewage odors around the main buffet restaurant. Most restaurants closed during the day so only buffet or pizza available most of the time. Food quality 5/10. Tasteless, bland, dishes not as described - and many menus were not translated correctly making them very hard to understand. Some outstanding wait and barista staff and...

"This was a great experience. From the food and drinks, to the activities offered in the resort. We were beyond satisfied and will definitely be visiting again!"

"Rooms very outdated, only two charging plugs near the bed. The bed was rusty, bouncy and uncomfortable, showers lack a extractor and smells and of course the bathroom is very rusty for that reason. Food was below average, simple, including all restaurants and buffet. Also they dont have anything to eat after 9.pm so you are on you own after that, only some frozen burgers and burritos at the sportsbar that look disgusting. You must be drunk to eat that stuff and finally room service at all."

"People were very friendly !! The room and the animals were a different and amazing atmosphere"

"Great stay, but food was average."

"Excelente hotel"

"Hay detalles, pero tambien influye la cultura y educación de las personas que pagamos por estar en excelente hotel, al final esta recomendado y espero regresar!!!"

"The staff are very familiar with us"

"Bonito hotel el personal muy amable, Maximiliano de recepción muy atento! Las hamburgués del área de piscina deliciosas"

"Our experience at Moon Palace The Grand in Cancun was extremely disappointing and one of the worst hotel stays we have had. We traveled from the DC area with our children, leaving home at 2:00 a.m. When we arrived around 11:30 a.m., the kids were exhausted and hungry, and my daughter was pale and not feeling well. I explained this at check-in and asked for early room access or a comfortable place for her to rest, but we were pointed to a couch in the lobby. The cleanliness was shocking. There...

"The staff here is great, the coffee shop had a couple of incredibly friendly baristas. Overall the experience was good, the reason I didn’t rate it higher is likely more on my lack of knowledge of the area. While it is an ideal spot if you never plan on leaving the resort area, everything else is a bit of a drive. The beach is nice, and easy to swim, but there is no break if you’re looking g for waves this isn’t your spot. Again, the staff was wonderful, the facility is immaculately kept and...

"The room was amazing, the service was excellent. The staff were very attentive, all the food was great! The ocean view was breathtaking!"