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"I would advise those who are thinking on staying at this resort to look at the low reviews as there are plenty 5 star reviews that have little to no context as to why it was reviewed that way. This bumps up this resort to be a top pick in Expedia or other booking sites. Truth is, this resort is only convenient if you're planning on going to the Xcaret park as it is right next to it. Even then, I would advise on NOT getting their Xcaret premium package like we did, due to one day being enough at...

"Very nice property and staff was great"

"The staff was pretty good for most of the trip. There was a lot of people getting tours of the resort but we didnt recieve any maybe becuase we didnt upgrade our rooms? We felt lost for about two days becuase we were trying to figure where everything was. The resorts signs for direction as well as the map were not helpful. They didnt have any activities to do during the night, a lot of resorts have a show or a gathering area for an activity during the vening but there was nothing to do other...

"Mi mala experiencia empezo en la reception con una personal muy grocera al atendernos, las personas de limpieza muy amiable y serviciales la mayoria de los meseros excelentes, pero algunas si no varias de las personas en los buffets atras de las vitrinas muy oscas. Yo reserve con varios meses de anticipacion con una familia grande con 4 habitaciones para ocuparse y ni por la anticipacion de la reservacion ya pagada no nos pudieton poner en habitacion en el mismo piso, creo que pensar en comprar...

"My first time at Secrets and I really enjoyed it. I will definitely be back in the near future"

"It’s a great experience for our children; we’ll be back soon."

"Great"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"