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"Deeply Disappointing Stay — We Will Not Return We stayed at Hotel Xcaret for four days and three nights and were deeply disappointed with the overall experience. Many staff members seemed disgruntled, rude, and unwelcoming. At no point did we feel that the staff went out of their way to make our family feel comfortable or valued. I reserved a room with two queen beds, but upon arrival, the front desk told me that the bed configuration was not guaranteed. I was then required to pay an...

"First off, the staff were uniformly EXCELLENT. Super friendly, responsive and positive. We had a really nice week and enjoyed the resort. However, through no fault of the staff, the rotting seaweed was a significant downside; not only did it smell pretty unpleasant, but we couldn’t use the beach AT ALL during our 7-day stay. That being said, highly recommended. Food was consistently good and sometimes excellent, drinks were slightly watered down but what do you expect at an all-inclusive...

"Me and my family had such a great time at Riu Rivera hotel. It’s such a familiar place, with a lot of fun activities. The service was great and the hotel was so nice and clean. Everyone was so friendly and welcoming. We think we will come back next year as well."

"Check Inn muy lento si haber fila. Los bellboy eran poco atentos y muy lentos, ofrecen ayudar ya que haces las cosas. Siempre hay que hacer fila para todos los restaurantes. La alarma contra incendios sonó a media noche y con falsa alarma. Después al otro día por la mañana. Fue muy molesto y todo el edificio salió. Lo bueno es el precio accesible y que estás al lado de Xcaret."

"Me encantó súper bueno"

"Overall I had a good week at RIU Cancun. The food was good at all if the restaurants and the buffet was mid. The staff was friendly but the hotel has some stupid dress code stuff for a hotel on the beach. The room was whatever; nothing wowed me and it did not feel high end. I'm not the biggest fan of the location of the resort. I would recommend going a little further south. The parties they offer are fun and worth the trip. The activities provided by the staff were good, nothing fantastic. If...

"Perfect for families! They have lots of fun activities for children, as well as swimming pools with water slides. The food is okay—not the best—but we really enjoyed the Italian restaurant. The staff was amazing and made our stay even better!"

"Excelente hotel, buen trato de los trabajadores, comida riquísima. Volveré pronto."

"Loved the hotel, staff, food and activities"

"I love everything about this resorts and we going back."

"Mixed Experience We recently stayed at Nickelodeon Hotels & Resorts Riviera Maya. There were some great highlights—the Ninja Turtles restaurant was one of the best dining experiences, the beach luau was nice, and the water park was a lot of fun. The kids especially enjoyed the slime offered throughout the day. Unfortunately, the resort did not live up to the luxury experience advertised. Most of the food was average, including the buffet, and we didn't understand the hype around Good Burger....

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"Search a dreamy, romantic getaway. My partner and I had a fantastic time at this resort. I personally really enjoyed all of the seafood that I had here. The Asian food was also very good. My wife really appreciated the breakfast buffet. The service at the pool and on the beach was top-notch. The outside bar near the lobby is a really really great bar. We had a lot of fun partying in their nightclub/event lounge. But above all else, the staff was beyond accommodating and welcoming. Got a great...