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"The property was absolutely fabulous. Great for a family. The entertainment, however, was just OK. I have stayed in other resorts in Cancun which had better entertainment. Everything else was great 👍"

"Beautiful property. Not as modern as some of the other Excellence properties. Rooms also but smaller than some other Excellences. But the property was great. Way more pools and lounge area than most. Cool lazy river. Spa was the best of any Excellence I’ve been too. Wasn’t too far from airport. It was great!"

"Esta ocasión que visitamos con fase 2, el servicio bajo mucho, la amabilidad y atención ya no fueron iguales. No recibimos servicio de cortesia nocturno en mi habitación. El problema mas grande lo tuvimos en la habitación de mi mamá, se piso popo de coati y se metió a toda la habitación, reportamos al hotel mas de 5 veces y no hicieron caso para ir a limpiar, tardaron mas de 6 horas en atender la solicitud por lo que la habitación se apesto completamente a popo y fue muy molesto. Al final...

"The staff some of the guys don’t help and swimming pool bar smells so bad sorry"

"Very quiet a place to go for relaxation"

"Excelente"

"Amazing food and staff"

"It’s amazing—my family and I loved it so much. It has everything you could want. I highly recommend it—excellent in every way, 10 out of 10.,clean room, staff pool ,outdoor pool exelent"

"En general todo bien, solo tuvimos algunos detalles como que no recibimos la cortesía nocturna, el desayuno del día dos estuvo sin sabor y la cena en pier 8 fue muy regular. En general tuvimos una buena experiencia."

"The staff are very familiar with us"

"Picture where taken but we were never told how to purchase them. I asked at check out and was told to go to the gift shop which I did and then was told to go the store located at the aqua nick by then it was time to go home☹️"

"We had an amazing stay at AVA Resort Cancun! 🌴✨ From the beautiful resort and amazing pools to the restaurants, service, and overall atmosphere, everything was fantastic. The staff were incredibly kind and helpful throughout our stay, especially Paola, who went above and beyond to make sure we had a great experience. ❤️ The resort is beautiful, modern, clean, and has everything you need for a relaxing vacation. We truly enjoyed our time here and would definitely love to come back...

"Hotel is good. Hotel staffs are very helpful. Only bad smells like dry fish around the pool area bothered us a lot even we got the bad smell in our balcony. Other bad experience that we could not go to beach for sea weeds. Hope they will take necessary action for these for future travelers."

"Todo bien lo unico malo fue que esta ocasión no me dieron el servicio de cortesia nocturna."

"Best vacation ever, worth every penny"