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"Check in was awful. First, we were told to get off at the wrong hotel. We stood in line for 30 min before a worker took us to another area making it seem like it was going to be to checked in only to try to be sold a time share. When we declined, the worker suggested going to eat because of how much longer the line got, which we did thinking the line would be shorter, but when we got back to the check in line, we waited another 2 hours. There were only 4 workers checking people in. When we got...

"Our family had an amazing vacation at Dreams Sapphire Resort & Spa! From the moment we arrived, every staff member was extremely polite, professional, and welcoming. They made us feel like truly special guests, and their outstanding service made our stay unforgettable. The resort was beautiful, the atmosphere was relaxing, and our entire family had a wonderful time creating memories together. The resort is now our top vacation destination, and we will gladly recommend it to our friends, family,...

"The property is older but it’s very well maintained. The rooms could use some updates but my stay was great overall. Highlights were the staff and the food."

"The food was terrible. The rooftop pool was the best amenity. Swim up bar was impossible to find room. Besides that, it was a decent resort. Staff friendly for the most part."

"Resort is very clean and food esp the buffet is excellent. We would go back anytime."

"Great Food! About 5 all inclusive restaurants for dinner and a buffet for breakfast, lunch, and dinner. I had everything from Filet Mignon to Lamb Chop. When you reside at Riu resort they allow you and also give you shadows to visit the other Riu resorts for poor access and parties."

"K"

"Todo tuvo espectacular! Sin duda volveremos, espero que cambien la comida del buffet que siempre es la misma."

"Great food and good services. Please make sure you are aware of the hours of each read they are not open all at the same time. Also, please follow instructions exactly as mentioned on the email for the pickup to get to the right place. The water park is awesome for the kidsz"

"Leo was very helpful and attentive throughout our entire stay."

"All the staff was amazing, especially the bartenders at the “chill pool”. Our stay (family of 5) was fantastic and everyone had an enjoyable and relaxing experience."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"