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"Family friendly resort, staff was very nice."

"Hacer todas las recerbasione de las actividades y restaúran con tiempo"

"the food and drinks were amazing; staff was extremely friendly and helpful. The night entertainments were really good. We had no issues. The only thing that was a bit unpleasant was the smell, when you got close to the beach, there was a lot of seaweed, and it was just giving off a bad smell. But by the end of the stay the smell was gone. Every morning we did notice them cleaning the beach."

"Very disappointing experience. This hotel is not part of Xcaret—it is a Barceló hotel. The advertising uses carefully chosen wording that can make travelers believe they are booking an Xcaret hotel, which I found misleading. The buffet food was not good, and staff members repeatedly approached us about buying a timeshare. I came here to relax on vacation, not to deal with constant sales pressure. The resort advertises five à la carte restaurants, but reservations were extremely difficult to...

"Great"

"When we book it was showing get 850$ value vouchers to use in hotel get nothing To get checked in takes 1 hour line waiting To coming from airport to hotel takes one hour day was terrible"

"there was no nightlife"

"Beautiful place, atmosphere, clean and safe. The food was so good and all the amenities."

"Everything was perfect and everyone was welcoming! Food was great and amazing quality, and everyone was very nice!! I will becoming back many times!!"

"Hotel excelente; la pasamos increíble"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"⭐ 1-Star Review — Extremely Disappointed What was described in the reviews and advertised when we booked was not what we experienced when we arrived. We stayed at Breathless Cancun Soul from August 6–11, 2026, for my 40th birthday, and unfortunately the experience was extremely disappointing. The hotel is under construction, and from the moment we arrived there was constant banging and construction noise. The swim-up bar was closed, as well as the bar outside by the hot tub. The nightlife and...