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"Outdoor pool"

"Just booked it!!! You won’t regret !!"

"Servers were attentive and courteous,"

"Best vacation ever"

"I liked the every evening entertainment."

"Wonderful all inclusive resort"

"3.5/5 Not a luxury resort, but very budget-friendly. Food had lots of options but nothing standout still good for the price. Pool was okay, no poolside service. Rooms are outdated but very clean, no elevators. Great entertainment with plenty to do. Beach isn’t swimmable. Family-friendly or adult-focused depending on your vibe."

"Very nice"

"This was my first time in Mexico and my first time staying at this hotel. We were here for a week and most of the service up until the final day was very good. We checked out in the morning but left our luggage with the concierge as our flight wasn’t until the evening, and we were given wristbands as temporary identification to pass the security point (which is, importantly, a very long walk up to the main lobby) for when we returned to the hotel. This was flawed in and of itself because it was...

"My first time at Moon Palace after staying in other hotels in the Zona Hotelera. Other for the beach not being swimmable, everything about this hotel was amazing: the service, the staff, amenities, food. Everything also very clean and organized."

"Food was pretty good especially for being an all inclusive. Spa was amazing and staff was friendly. Bathroom was a little gross with the rainfall showerhead so we used the wand to shower. Other than that room was great."

"Floors are slippery"

"This place was a MAJOR disappointment. 1) The SMELL. It just smelled BAD. I thought initially it was all the seaweed, but one day I walked out far past my bungalow, and the water became much clearer. Near the bungalow, it just looked, funky, and SMELLED. I discovered upon returning home, that the expansion of large hotels has put a strain on the sewer system. I searched DuckDuckGo for: "Playa De Carmen sewage issues", and this was the result: "Playa del Carmen faces significant sewage issues...

"The rooms are so beautyfull."

"Todo excelente!!!"

"This a hotel that it is categorized as luxury and there are areas that need to fixed asap"

"The property was beautiful. Everything was clean and each restaurant turned into a romantic dining experience for dinner. The food was excellent. The staff was very friendly."

"We loved the rooftop pool and swim up bar! Everyone at the property was very helpful and friendly. The rooms are large and well maintained we really enjoyed the mini bar. We will return."

"Clean room, staff where on top of it."

"cheap place out of the hustle and bustle of the zone. place seems geared for timeshare sales. pool was great, the food was okay. a good place for the money and seemed very safe"