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"Resort is beautiful although wait times at the buffets were 15-20 min every morning for breakfast, we visited end of May and it was very crowded unfortunately. We ordered room service one night that we never received because they were too busy. Please know there’s no accessible beach on property and no eating allowed around the pools. If you like to order food around the pool while your little ones swim you have to visit a designated pool that it’s usually crowded because it’s the only one were...

"Three maybe four people smoking at the poolside staff told them no one did not listen. What is the policy ?"

"Delighted with staff. Highly recommend; its a clean, well kept resort. Close to Cancun; Was able to travel by local bus; felt very safe."

"Iwould come back"

"I loved this place. I would stay at this resort again. I highly recommend it!"

"Our experience at this resort was nothing short of amazing. The entire property was spotless every space felt fresh, well kept, and cared for. The staff was unbelievably friendly, welcoming us with genuine warmth from the moment we arrived. Their attention to detail and willingness to help made the whole stay feel effortless. The service was truly spectacular. Every interaction felt thoughtful, and the team consistently went above and beyond to make sure we had everything we needed. And the...

"Great"

"My stay at AVA Resort Cancun was absolutely outstanding. From the moment I arrived, I was impressed by the resort's beautiful design, modern amenities, and welcoming atmosphere. The property is stunning, the rooms are spacious and immaculate, and every detail reflects a commitment to luxury and guest satisfaction. The dining options were excellent, offering a wide variety of delicious food and exceptional service. Whether at breakfast, lunch, or dinner, every meal exceeded expectations. The...

"Very nice hotel but for a property that charges almost $1200 for one night stay in Mexico the amenities and food quality at some restaurants were pretty poor, if this hotel was $500-$600 then it would be a great stay. Bottom line parks are great but food and fun and facilities are lacking nd a lot of things are for extra pay, like for example if you want to order wine after 11pm, it’s not possible, only if you buy a bottle, bottle of Belvedere vodka to the room is $160. There is no pool or beach...

"."

"Creo que todo estuvo excelente, amenidades, restaurantes. Pero las habitaciones creo les falta un pico de mantenimiento "

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"The only problem we had was not being able to make charges to our room. According to the front desk, it was a "problem with the system". On our last night, we ate at Stone & Sea. The food was over-the-top good."

"The food at all of the restaurants was very good and we didn't have a bad meal at any of them. However, the poolside food options are limited and they do run out of food regularly. They also ran out of alcohol in multiple brands/types and on multiple days, which is not good for an all inclusive resort. Staff was very nice, rooms were clean and well done, but room service takes hours and they forgot my drinks twice. They do not refill the mini bar in your room without you having to ask and...

"Great family hotel !! Lots of activities throughout the day !!! Everyone is very nice !!! Good food options!!! Didn’t like the fact that couldn’t get in beach due to the seaweed . Waterpark so much fun"

"La verdad el hotel está excelente. Para ir con niños es ideal, además de albercas y el water park, tienen dos zonas de juegos tipo arcade, mini golf, etc. También hay actividades todos los días, teatro, karaoke, también un brincolín inflable super grande.Hay un Lugarcito tipo café donde hay pan, nieve, dulces, café, y sandwiches que está super padre. Me tocó ir a cenar al restaurante tipo circo que visualmente está increíble, la comida estaba bien, y también fui a MOMO teppa que es japones y...

"Good staff"

"Hard Rock Los Cabos treated us like family. I wish i could have bring to Houston the kids club girls and the coffee shop guy. People here go above and beyond to make you feel like you are having a vacation at your own house! The food is pretty good! A boomer we couldn’t try the steak restaurant but the breakfast at the Market and Ciao were amazing! For dinner you have Umo, which food is incredibly good! Ciao, their italian food also really good and Zen (tepanyaki) was pretty good! The shows...

"Alberca cerrada Loby con demaciodo calor"

"Our whole experience was amazing!"