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"Staff were wonderful and everyone is very friendly. My biggest issue is their lack of care when asking about food allergies. They ask when seating you but have no care whatsoever when taking your order or explaining food options at the buffet. Treat it seriously if you are going to ask. Another big negative is bottled water in the room. With faucet water being non-drinkable, we asked multiple times for the bottled water to be placed in the room by housekeeping, but it was never done. When...

"Everything was great. I wish there was a room service for food and bigger elevator, cause the elevator socks it takes so long to come an small"

"I really enjoyed my stay I took off a star because it says that airport transfers were included but they weren’t and I had do pay for mine. However someone else booked a separate room didn’t so the information received from the hotel customer service , hotel staff and Expedia wasn’t correct. I had “850 resort credits” that was completely miss represented because it’s not a credit you can use on what you want instead it’s discounts multiple services that total up to $850. Overall the staff was...

"Place is great, our only issue was with the way they have dinner options setup, is very hard to get a reservation and staff wasn't helpful as we talk to yo to 5 different employees and none was able to support. There are other restaurants out there that no require a reservation and that is how we were able to get dinner for my family but overall real bad experience with the guest staff. Rest of our stay was great and place is beautiful, the pools were clean, snack and breakfast options were...

"It was the definition on mid"

"Overall great experience. It would be better if they allowed reservations at the specialty restaurants otherwise the wait was at times too long. Didn't care much for the food at the Italian restaurant. They should limit the number of people at the pool bar d/t risk of waterborne illnesses. Chlorine will not cover every bug!"

"Pools"

"Great service.. just need the beach cleared.."

"Excelente lugar de los mejores de la Riviera , calidad enorme en alimentos y en los espacios de esparcimiento"

"Nada me gustó muchas cosas de mal gusto"

"Checking in. Hotel staff didn't tell us to download the app upon check in. Would have been useful because everything you reserve you need the app. All activities in the hotel, you can find with the app. The furnishings are a little outdated, needs an upgrade. I was here 12yrs ago and it's getting a little run down but still a very nice hotel. People there are very nice and helpful. If you imagine yourself laying on a pristine beach relaxing on a nice sun chair, this place is not for you. ...

"The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean."

"This was the first resort that I have ever visited and I’d go again and again."

"Good place, friendly staff"

"Water park is separate but there was always courtesy vans waiting to move you around. Pool outside our balcony was very cool to relax. Waiter at Pizzas restaurant was amazing and waiter at Bikini bottoms (Gustavo) I believe that was he’s name was excellent. Food at all the restaurants was delicious. Grandson(5yrs) had a blast at water park and pool. Highly recommend if You got lil ones."

"Amazing property, staff and location."

"Fue una estancia tranquila, con suficientes restaurantes, alimentos regularmente buenos (especialmente el restaurante mexicano estuvo muy rico) y buen servicio."

"Well the whole property is wonderful and there is nothing I could not say negative we came two years ago in 2024 and they remembered who we were! We finally got to bring our kids who are of age and it was an absolute wonderful time. Probably one of the best.!!!"

"None of the hot tubs worked properly, check in and check out were great overal for the price it was a 6 out of 10"

"We loved the staff, excellent food choices and drink choices. Lay out of property was excellent room lay out was very accommodating and always clean, as well. We enjoyed our stay here and will gladly return!"