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"He was OK staff was coming"

"Excellent staff installations clean and organized We love the hotel vibe amazing food and drinks Everything to make our vacation one of the most enjoyable experience"

"The staff was great. The food was ok. The pool was kind of dirty which we had no choice to enjoy since the seaweed was so bad on the beach. The bars were dirty. We had housekeeping come 1 day and they didn't clean our counters or mirrors. The beds were soft but the pillows were hard."

"La pasamos increíble. La ubicación es inmejorable, la conexión con la naturaleza dentro del hotel es única y la atención del personal fue excepcional en todo momento. Sin duda, un lugar totalmente recomendado para disfrutar de unas vacaciones inolvidables en la Riviera Maya"

"Love the environment!"

"I enjoyed my stay. All the amenities that comes wth your stay is what I loved about the hotel. The food tasted really good with a lot of options to choose from. The vibe around the pool and beach is amazing. Riu also knows how to throw a party. I really recommend this place to anyone!"

"Camera sporca sia letto che in generale pulizia scarsa . Ristoranti tutti il cibo di scarsa qualità e servizio scarso. I bere di scarsa qualità . Piscina esterna poco attrezzata e anche lì sporco.. è un posto a chi piace la quantità !! Non lo consiglierei mi dispiace aver preso questo hotel ! Essendo un Riu pensavo n situazione decente .. insomma totale delusione ."

"El servicio del personal deja mucho que desear, las personas que servían comida en el mercado San Juan tenían una actitud horrible y con 0 ganas de atenderte. En la playa igual, los meseros pésima atención. Recomiendo el lugar ya que definitivamente es un gran hotel, la comida deliciosa y tiene mucha variedad."

"Me encanto la propiedad , lo que mas ne encanto fue la elegsncia que tienen y la decoracion del hotel , y tienen un olor muy rico por todo el edicicio y lo que menos me gusto para mi gusto personal es que estaba flojo de actividades ."

"Nos tuvieron que cambiar 3 veces de habitación, la primera no tenía la vista que pagamos, la segunda no tenía bien la ventilación y el piso estaba mojado todo el tiempo , la última estaba bien pero llena de cucarachas chiquitas , era el tercer año que íbamos pero nunca más ! Además de huele horrible por el sargazo y la playa está más fea que nunca ."

"The property was super clean, and extremely well maintained with no issues. All the staff was very welcoming and helpful throughout the entire resort. The resort had everything we needed for our stay and exceeded my expectations every day. I can’t wait to go back."

"Property was meticulously kept. Entire staff was top notch. This is our third time here. The food was excellent. Drinks were great and poured well. Entertainment and theme nights were sexier than previous trips. Roof top pool was quiet and the food up there was great. Like I said before the entire staff, waiters, bartenders,cleaners, maids, onsite construction workers were top notch. Best time at a club ever. Will be taking the cruise this fall and will definitely be back soon. Thanks for a...

"We had an amazing time, our butlers Francisco,America and Marie were fenomenal, awesome bravo !!! We rented a Cabana by the beach and Victor also was amazing. From checking in all the way to checking out it was a wonderful experience. Everyone in the restaurants were great awesome people we loved it.. thank you very much . We will see you again…"

"Great location"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"The staff were extremely friendly and helpful. I would suggest having more employees speak more fluent english. Maybe add more activities for traveler's. The food was a little over cooked. Rooms were spacious and clean."

"Super for kids"

"I love everything"

"Beach views from the room were amazing! The room was always clean but the dirty cups by elevator haven’t been picked up for several days."

"Service and staff were excellent. Good food throughout. Beach is well maintained Would stay here again"