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"The property is amazingly beautiful, clean and HUGE! Be ready to walk. The walk is beautiful every where you go so you don’t feel like you are getting in 5 miles a day but I did! The food is good comparable to other places I have stayed in Mexico. The inclusion of ALL parks is the draw and you will want to do them all. I suggest you prioritize according to your group as the Xenotes is a little more demanding especially if you are traveling with smaller children or Grandparents. Xel-Há is for...

"The resort was great! The staff was very helpful when we needed something! The restaurants had decent food. The entertainment team also made it a great experience and interactive with the kids!"

"Mejorar la rapidez en el servicio de meseros"

"Problem with noise. People slamming doors, screaming, and yelling all throughout night. No hot water in shower. Had to move rooms after complaining for 2 nights. No upgrade or any compensation for us. Desk people not helpful after a flight cancellation. Were told hotel completely booked not one room available. We asked to help book another riu room property but were told we had to do it online. Wifi not consistent. Problem with phones. Fire alarm was going off in middle of night. Food was not...

"En la publicación se ve mejor el hotel y está viejo, la comida bien, servicio bien, pero yo esperaba más."

"My husband and I had a great stay overall. The resort was beautiful, clean, and well-maintained, and most of the staff and guests were friendly. I’ve stayed at RIU resorts several times and have always had positive experiences. The food was very good and filling. During our 5-day stay, we only ate at the buffet, but we enjoyed everything we tried. Unfortunately, we had a serious issue on our first night. The resort arranged a taxi for us to get to an excursion. During the ride, the driver took...

"No need to ever leave the resort. Beautiful pools, lots of restaurants and activities."

"We loved the food, the room and the pools. The shows and entertainments at night could be better. Would definitely recommend this resort to others."

"Simply Incredible"

":)"

"the staff was amazing! the food at all the restaurants was delicious and the parties got wild super fun!!!!"

"Don't let expedia fool you with the deceptive practice in offering $100 in resort credits. They are coupons limited to use on over priced offers in the resort and can only be used in small amounts at a time. When showing the manager that there is no explanation in regards to how the $100 credit can be used in expedia offer, she was very dismissive and pretty much said that is your problem."

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Me gusto el estado de las instalaciones, la comida, los restaurantes, lo que no me gusto, fue que la playa estaba cerrada por el sargaso."

"Best resort ever I loved it"

"."

"El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible"

"One of the best place to enjoy vacation."

"The staff really made this place special. They went above and beyond the entire time."

"It’s clean good family environment, yet all activities are done by 10 pm and bar closes at 11"