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"it’s the best of the best"

"No AC in the lobby or restaurants Food selection weak The number of restaurants and bars stated on Expedia site do not match reality"

"My biggest thing staying at any resort is the cleanliness of the rooms and the housekeeping Riu Ventura was top notch. Very impressed and pleased. The facility is still very new so this was great also."

"Amazing property so much to do in the resort. Perfect for families"

"There was honestly barely any food. The buffet was the only place open, and the food was terrible. This was the first time I’ve ever had such a bad experience at a hotel in Cancun. I travel to Cancun about three times a year, and this is probably the worst hotel I’ve ever stayed at."

"This resort is great for families and singles. Their parties are all amazing adults only. Plenty of places to eat all the pools have snack bars by them hotdog, french fries hamburgers, nachos wings and also they have one station by the back pools which you can serve your own virgin daiquiris and piña colada's sodas, juices, and beers. And if anything is wrong with your room, you don't have to wait long within 10 minutes. Someone was there bringing me toiletries or checking any issue that I had...

"It's okay"

"Food wasxo"

"The worse breakfast buffet ever. There’s no restaurant open for lunch beside the buffet which is closed between breakfast and lunch hours to restock. The smell is so bad we can’t even go outside. Can’t swim in the ocean. There’s pile of trash on the beach. The Ac in the main hallway is always off or not cool enough. Not sure if this is a 5 star standards. Would recommend this hotel"

"Great place, family friendly"

"Amazing service"

"El hotel estaba muy limpio, la comida era de primera calidad y todo el personal fue muy amable y atento. La piscina necesita un poco de mantenimiento, pero eso no le quita mérito a la experiencia. Disfrutamos de un ambiente muy agradable, conocimos personas de distintas partes del mundo y todos fueron muy amables. Sin duda, fue una excelente experiencia y volveríamos."

"just all around amazing. i’m lost for words and i don’t have any complaints"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Good"

"We stayed at Moon Palace The Grand as a family of four. The resort is beautiful and has many amenities, but our experience had some disappointments. The biggest issue was check-in. We arrived at 1 PM (check-in was 3:30 PM). One room was ready at 3:30 PM, but the second was not available until almost 8 PM. Despite requesting rooms close to our children, they were placed on different floors. We appreciated the complimentary 25-minute massage offered as compensation. The rooms were clean and...

"It was very pleasant and staff was very helpful."

"Amazing Stay everything was perfect"

"I like that they let us shower/rinse down after checking out & let us use amenities Super convenient THANK YOU RIU! 💯"

"Booked last minute after our flight was canceled. Great accommodations for our family of 5 (kids ranging from age 6 to 20). Private bedrooms in the villa with two bathrooms and full kitchen, plus balconies. Pools were fine too. Beach access easy (seaweed season so we just enjoyed the sand from afar). Friendly, helpful staff. Good food options on-site and close to strip."