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"Huge hotel with lots to do. Only bad thing was the timeshare meeting practically took the whole day. Lost a whole day there instead of spending time with my children."

"The food at the main buffet was terrible but the staff and cleanliness was amazing! Also, the RIU PARTY was very convenient with transportation and the all inclusive drinks."

"The rooms are super clean; the food was very good and the service was great. I will definitely go back. I love that its right next door to Xcaret park."

"Problem with noise. People slamming doors, screaming, and yelling all throughout night. No hot water in shower. Had to move rooms after complaining for 2 nights. No upgrade or any compensation for us. Desk people not helpful after a flight cancellation. Were told hotel completely booked not one room available. We asked to help book another riu room property but were told we had to do it online. Wifi not consistent. Problem with phones. Fire alarm was going off in middle of night. Food was not...

"We loved the pleasant smell of the entire resort. The room was spacious and kept very clean. The buffet was good, wished there was a better variety of choices. The Italian restaurant was delicious! The only thing that was irritating was the spa staff. They were non stop asking if we wanted massages. I understand that they are doing their job, but the same person would ask us over and over again, then the other staff were right behind them asking the same thing. Overall we loved the resort!"

"My husband and I had a great stay overall. The resort was beautiful, clean, and well-maintained, and most of the staff and guests were friendly. I’ve stayed at RIU resorts several times and have always had positive experiences. The food was very good and filling. During our 5-day stay, we only ate at the buffet, but we enjoyed everything we tried. Unfortunately, we had a serious issue on our first night. The resort arranged a taxi for us to get to an excursion. During the ride, the driver took...

"Excelente servicio, excelente comida, todo excelente"

"El staff no da el mejor servicio, algunos si, otros muy desatentos, la comida solo los restaurantes de las cenas son ricos , las bebidas aveces buenas aveces feas, los buffet de la mañana y tarde son de mala calidad y no hay nada mas para ir a comer, el mar es terrible, los shows mas o menos, y no hay en que entretenerse, excepto por dos o tres actividades que tienes que pagar extra…."

"If you love outdoors activities, this is the resort to stay at."

":)"

"Great experience for people that like to party. For sure I will visit that hotel again"

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Excellent service."

"We had an amazing stay at this resort and my family absolutely loved it! The highlight for my children was the jumper room, where they spent hours having fun and burning off energy. The kids’ water park was also fantastic—clean, safe, and full of exciting features that kept them entertained every day. The resort was very family-friendly, and it was wonderful to see how much thought was put into activities for children. The staff was friendly, the grounds were well maintained, and there was...

"Es un lugar ideal para descansar."

"El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible"

"Because there are so many beautiful countries and cities across the world, we make it a habit to never go to the same place twice. Marquis is our exception. This was our second year in a row to visit. We returned because the resort is stunning and clean. The food and drinks are excellent. Most of all, we returned because of the staff. Several staff members remembered us, and one called us by name. The Marquis is not a huge resort. It feels very intimate. This allows the staff to get to know you...

"A/C didn’t work at any restaurant nor the Sport bar, extremely hot. We weren’t able to enjoy any FIFA match due to no A/c in sport bar. The room I had was the junior suite and was also hot. I wasn’t able to control thermostat. I complained to front desk but I don’t believe they sent anyone. The staff working there weren’t very helpful, no one knew where the rooms were nor the restaurants. The only positive thing was the food, it did have good flavor. Hotel shuts down at 11pm so if you’re a...

"It’s clean good family environment, yet all activities are done by 10 pm and bar closes at 11"