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"Excellent hotel and amazing staff. This was a fun and authentic Mexican all inclusive. Breathtaking views and delicious food"

"Where should I start we got to the hotel and Miguel the bell Man helped myself and my whole family to the front desk made sure we had everything ready. Went to the pool area and met with Jonathan and Jose great people they made us feel welcome and made us our first drinks with a lot of attention. We went to celebrate my dad’s 60th and my wife’s Graduation. It was a great time. The sport bar was a great place to get drinks and talk. Everything was clean the staff was friendly and welcoming"

"The place is good , location but they need to have classes on how to make drinks, also the food is poorly, taste bad and poor combination, I will never ever going back to that place on my life, no even for free . Some staff members would help but others wouldn’t , security is terribly u are on you own so be careful and good luck."

"Very clean"

"Great staff, good food, clean room. Property is right on the beach. Had a small issue with the AC leaking from the condensation, but they quickly repaired it. If I could recommend anything, maybe a fresh fruit and non alcoholic bar (agua Fresca) in the lobby or by the pool would be nice."

"Clean room-friendly staff and buffet was very good. Location was perfect not happy with beach but we were able to use Riu Caribe’s beach side."

"Good"

"Pools were great beach not usable at all. Lots of things under construction which was strange for a new resort during the prime month of June. Very sales oriented trying to get you to buy packages. Also to call yourself a luxury resort should have transportation from airport. Food was very mid at best. Not many entertainment options or shows had to leave property for that. My 12 year old hated it. He was very board with lack of activities."

"Overall, we had a great time. It’s a beautiful property. The staff is sweet and tries very hard. It’s a very confusing layout though, was difficult to navigate. My only real complaint was the air conditioning did not work properly. Our room stayed much too hot …."

"Except the marketing for future visits, overall the place, food and staff are good."

"If your looking for an adult party this is wher it’s at. They do have some of the non conventional stuff but you definitely don’t have to partake . My boyfriend and I met some cool couples that were there just to have fun and nothing else . We were planning on attic only two nights and stayed a third."

"This property was very good to me , my hubby & our dog Milo .. who became VERY popular on the property lol .. here’s some names of VERY GOOD STAFF !! Kevin , Leo , Ivan , Patrica .. we loved every moment in Cancun Mexico and we will be back in December!!"

"There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ...."

"Everything was perfect. Transportation was a breeze, food was good, customer service 10/10. Only downfall is the beach was full of sargassum but that is normal around this time and out of the resorts hands."

"⭐⭐⭐⭐⭐ Exceptional Family Vacation at Moon Palace Cancun! We had an absolutely amazing stay at Moon Palace Cancun with our family. From the moment we arrived, the staff made us feel welcome and went above and beyond to ensure we had a memorable vacation. The resort is beautiful, well-maintained, and offers something for everyone. The rooms were spacious, clean, and comfortable, providing the perfect place to relax after a fun-filled day. The food was outstanding, with a great variety of...

"Great stay highly recommend"

"Hyatt Ziva was amazing! Plenty of activities all day long for a wide range of ages. The staff was so kind and everyone was so accommodating. 10/10!"

"Great property!! Quick ride from the airport! Staff was amazing! Food was great, drinks, not so much! View was breathtaking! Would recommend & return!"

"Todo me gustó sin embargo había algunas áreas en remodelación. Experiencia en general muy bien."

"Very helpful"