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"To have upgraded to a preferred plan, I was not impressed the options received. You could not access the beach due to the amount of sargassum. The preferred could have been maintained better as it appeared to be black build-up in the crevices of the pool. The size of the resort was perfect, not too big and not too small. The entertainment was great. I loved the variety provided on a daily basis. The food was just blah; however Portofino and the water grill restaurant (I think that's the sname...

"Will Definitely visit again"

"Muy Buen personal y exelente vista Playa estuvo linpia de sargaso todo el tienpo"

"Great"

"Wonderful"

"Super helpful staff and great amenities"

"Hotel excelente; la pasamos increíble"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"Everything and everyone was lovely. The food was so good!"