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"Everything about the hotel is amazing!"

"Family-friendly, perfect for littles!"

"Had an okay experience next time will I go back nope food was okay. In the adult pool/bar area there was a girl name Perla super rude made a face and would do ugly hand movements."

"A great family resort, the food could be better but can't complain for the price"

"I loved the hotel!! I’ll definitely come back!!"

"It was really fun. Only thing I disliked is the pool closing at 6. But that’s a riu standard that I wished changes!"

"Didn’t like the rooms, were dirty and old and there was a sewer smell anytime we showered."

"Beautiful Resort Defaced by Booking Nightmares Hotel Xcaret Arte is a stunning, luxurious adults-only sanctuary. The overall grounds vibe is beautiful. Most restaurants are amazing—the buffet and other spots are phenomenal.Arenal was awful skip it! Deseo speakeasy was amazing; arrive early for seating since booths are bottle service, and note it is pretty boring until midnight. Property activities like kayaking and paddleboarding are also phenomenal. However, do not trust room categories...

"We were a bit let down with our dinner reservation at the restaurant. We were hoping for Italian cuisine, but we were instead served Mediterranean dishes. The plate they brought was meant to be shared among four people, but it only contained four tacos of different meats. We asked for two more plates, as we were nine people in total, but they said the restaurant had to close. However, they did bring two plates, and the food wasn’t great. The sheets were clean and changed right away, which was a...

"Got to the hotel and were advised that we had to pay $100US per day for the kids to use the waterpark (huge disappointment) pool was really dirty and not cleaned often enough. Garbage was still around the pool the next morning from the day before. My husband has a disability and the carts were very hard to find and people would run to them and fill them up so we were often left behind because he can't run. Restaurants were good. Enjoyed the drinks. Staff was friendly. Resort credits are...

"Everything was perfect, such a beautiful place to stay."

"We loved the trip. Everyone was helpful front desk Stephany was so nice the message from Jessica Octavio in sales. Room service every morning was amazing. Thank you 💙"

"just all around amazing. i’m lost for words and i don’t have any complaints"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Good"

"With so many people around, some of the fruits and seafood were surprisingly not fresh."

"I love that it was very clean and the staff was amazing. Sadly!!! I rented a cabana and it was very small and very uncomfortable. Not worth its prize!!! Also, the pool was very warm!!! Very hard to enjoy."

"Room clean the staff excellent"

"S"

"I like the location near the airport, easy checkin, family friendly and beach access. The dining options were limited. I would have liked a breakfast and lunch buffet. I dined at the sports bar on two occasions as it was the only option during that time of day and their menu is very limited. I paid approximately $60 for two basic meals, cheviche, a pasta dish, one soda and one beer. The pasta did not come with bread or parmesan cheese and the chips for the ceviche were very hard/stale. The pool...