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"The hotel is beautiful, but the restaurants were just OK. It was next to impossible to get reservations at the nicer restaurants. The Michelin rated restaurant was an additional $300 per person. The El Fuego was also had an extra charge of $100 per person. The other high rated restaurants we could not get reservations and several were adult only so our 15 year old was not allowed. The drinks at the bars were super watered down. The resort is really away from everything, but they have every...

"The property itself is older but well maintained. Multiple pools provide good options for different vibes. Staff is friendly. Good restaurant options. We did not like that the staff and resort programs seem to cater to American guests. We are from the US but if Mexican heritage. It would have been nice to see a bit more of the Mexican culture imbedded in the programs, entertainment, etc."

"Pools we’re not enough big as i tough"

"We love this resort, and we have been coming here for years. We always get the all inclusive with Xcaret access which is great for kids and adults alike and really gives us various things to do. The hotel it self is well maintained, the food selection is good - especially at the main buffet and the à la carte restaurants are also good. The rooms are getting a bit old in the tooth but they are well maintained and very clean with AC working well. Building 21 or 22 would be my choice of...

"I really enjoyed myself it was a very friendly environment. The food needs to be better other than that 9/10"

"Housekeeping was great. Butler was not available right away as informed. We had to tell someone else and they sent a WhatsApp chat vs visiting and showing us room. Once the sales girl walked us to check in desk and we declined offers they didn’t pay much attention. Once we got a hold of the 7 butlers they helped in chat only. Place is big and food was good. We figured out how to get around and other staff was friendly enough to help. Art classes were fun. Expected a bit more for what we paid....

"They could work on better pool service"

"Big resort but rooms need to be updated."

"My first time at Secrets and I really enjoyed it. I will definitely be back in the near future"

"The front desk service was amazing, specifically"

"Everything about this resort was incredible from the food to the amenities to the view. The only headache was the check-in process took a very long time."

"It’s a great experience for our children; we’ll be back soon."

"Wonderful experience and that is our second visit here. Love the food options. Only wish for more activities and a lazy pool or more water slides especially for teens."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"Na"