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"Staff were wonderful and everyone is very friendly. My biggest issue is their lack of care when asking about food allergies. They ask when seating you but have no care whatsoever when taking your order or explaining food options at the buffet. Treat it seriously if you are going to ask. Another big negative is bottled water in the room. With faucet water being non-drinkable, we asked multiple times for the bottled water to be placed in the room by housekeeping, but it was never done. When...

"All was very very good people food activities very professional love it"

"Rooms are spacious and clean. Food was good for an all inclusive. Nightly entertainment was fun. Lots of chairs at the pool and beach. Disappointed the adult only pool on the 6th floor was closed the week we were there for maintenance."

"We absolutely loved our stay! We had a group of 14 ranging in ages from 10 to 60 and we all had a wonderful time. The resort is gorgeous and has wildlife to see everywhere. The beach cove was so nice with soft sand. Our favorite place to eat was the beach buffet. We also loved the nicer restaurants! We made reservations at the seafood restaurant, the steakhouse, and the Mexican restaurant. All were fantastic. The drinks were good and there were tons of options! We also loved being able...

"We didn’t get the room we paid for. Pool was very small. Some of the Restaurants were closed for a few nights. Food wasn’t that good. There’s entertainment only certain nights. Music for 1-1/2 each night and wasn’t even good. You can only have 1 outdoor towel per person. We would never stay at the Sunscape again and wouldn’t recommend to anyone staying. It was expensive but not worth 1/2 of what we paid. Very disappointing!!"

"5 stars to the food area! Every day was outstanding food. The customer service was 5 stars of those that took care of the tables, 5 stars for the cleanliness. BUT, the customer service at the front desk unfortunately wasn’t welcoming. There wasn’t any message connecting between expedia and the hotel and this is why i cannot give entire 5 stars.."

"Very good"

"Great service.. just need the beach cleared.."

"Worth staying here , everything is well worth the money."

"Nada me gustó muchas cosas de mal gusto"

"Food was surprisingly good for an all inclusive resort. Make reservations early, go to SHE. Experience bash at least one night. SPA was phenomenal"

"The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean."

"Food wasn’t good at all"

"Good place, friendly staff"

"Water park is separate but there was always courtesy vans waiting to move you around. Pool outside our balcony was very cool to relax. Waiter at Pizzas restaurant was amazing and waiter at Bikini bottoms (Gustavo) I believe that was he’s name was excellent. Food at all the restaurants was delicious. Grandson(5yrs) had a blast at water park and pool. Highly recommend if You got lil ones."

"Amazing property, staff and location."

"I would not recommend this resort. The food was poor quality and the additional restaurants were not impressive. It took a very long time to get a drink by the pool. Many of the staff that interacted with guests knew little English. The resort activities were minimal and honestly not enjoyable. The music by the pool could have been more upbeat. The beach was not well maintained and there was plenty of seaweed. The pillows and beds are in desperate need of being updated. We had to ask for...

"Excelente todo"

"None of the hot tubs worked properly, check in and check out were great overal for the price it was a 6 out of 10"

"Everything is great. Friendly staff, kid friendly."