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"Extremely Disappointing Beach — Misleading Promotional Photos! I am extremely disappointed with my experience at Iberostar Selection Riviera Cancun in Puerto Morelos. We booked this hotel expecting to enjoy the beautiful turquoise waters and sandy beaches that Cancun is famous for, but the reality was absolutely unacceptable. The beach water was brown, unpleasant, and had a terrible smell. There was so much sargassum that there was practically no beach to walk along and enjoy. To make matters...

"Well done!!"

"Hermoso! Todo de excelencia, la comida risiquima."

"I had really high expectations for this resort, but unfortunately, our experience was very disappointing. We stayed for 7 nights, and one of our biggest frustrations was the food and restaurant availability. The buffet food was honestly terrible, and during our entire stay, we were only able to get reservations at two restaurants. The resort only allows you to book one restaurant reservation at a time, and reservations open at 7:00 AM. My husband would wake up early every morning to try to make...

"Definitivamente el mejor hotel que he visitado el lugar es precioso y la atención es del 100% excelente todo el personal es carismático y hasta me dieron una habitación mejor por el mismo precio de la reserva"

"We traveled with a group of 10 adults during the 3 week of September. The weather was phenomenal! The property was immaculate. The grounds were perfectly maintained. The beach was cleaned and manicured daily. The pools were exceptionally maintained - almost looked like a living postcard. So why give this a 3 star rating? This property boasts it having 6 restaurants and 1 buffet available to its guests. Unfortunately, during our stay, 3 of 6 six restaurants were closed on an alternating (but...

"The staff are very familiar with us"

"We arrived in Cancún a day earlier than planned, so we booked one night at Ava Resort before transferring to our main stay. Honestly, after that one night, I kind of wished we had booked longer! The resort is beautiful and very well maintained. Everything was clean, the grounds were taken care of, and the whole property had a really nice, relaxed feel. We were also pleasantly surprised with an upgrade to a suite, which was such a nice touch. We definitely weren’t expecting it, so it made our...

"El hotel es muy bonito, la comida buena, pero la atención no"

"The room was amazing, the service was excellent. The staff were very attentive, all the food was great! The ocean view was breathtaking!"

"Great experience"