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"Muy bien"

"First time in cancun and did not disappoint"

"Todo me encantó muy lindo el hotel limpio muchas actividades en la piscina y en la noche lo recomiendo 100%"

"Nice family friendly resort. A little dated but super clean. "

"!"

"De los mejores hoteles que he visitado. Desde la llegada hasta la salida el servicio es de lujo. La instalación súper limpia, la comida muy rica y bastante variedad. Los empleados súper ambles.. muy recomendado!"

"Very disappointed with our stay. The food was extremely bland and honestly didn’t taste anything like what it was supposed to. The variety was just average, and unfortunately the quality didn’t make up for it. The restaurants also seemed very understaffed. It took a long time just to get seated, which made dining frustrating throughout the trip. One of the biggest concerns was safety. I personally saw a woman fall through part of the flooring near the adults-only pool on the 6th floor, which...

"Beautiful and adventurous"

"Todo excelente"

"Excelente 👌 atención de todo el personal."

"Buen hotel, cumple con lo publicado, agradable vista , es grande el hotel, la mayoría son amables de los trabajadores..."

"The staff that cleans and maintains the resort are amazing, as well as the bartenders and restaurant staff"

"The bungalows over the water were beautiful! It’s a wonderful experience without a long flight. The staff are friendly, very helpful and efficient. The food was wonderful!"

"Very nice. The beach are is smaller than expected but the pool and restaurants were awesome"

"Todo excelente"

"Comida muy regular"

"Everything about this place was amazing. The rooms were nice, the food everywhere was incredible and the service was top notch. We spent a couple days at the pool by Pizzeto and were served by the most incredible person, Sergio Garza. I would go back just to be served by this man, he made sure you had the best time and best service. Highly recommend."

"If you are heading to Emporio, make sure you are patient, as you will definitely have to wait a long time at check in. I waited standing in line 1h15min to check in (That's not a typo nor an exaggeration!), and it seems it is normal for this property. I booked an all inclusive via experia that seem to have disappeared, so i had to pay for it again, and my ocean view turned into a building view! Staff is always nice and super friendly, but the staff at the reception needs more help and need to...

"Excellent service and dining, with one room issue. Overall, The Grand delivered many of the things we hoped for from a five-star resort: polished service, strong dining, beautiful spaces, and a team that genuinely cared. Service was a highlight - every team member was respectful, warm, and professional. Julio at the pool was exceptional: attentive without being overbearing, thoughtful in the small details, and clearly proud of his work. The dining was also excellent. Le Château was one of the...

"We enjoyed our stay with my family"