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"The rooms, pools, and property were clean and accommodating. I enjoyed my stay very family friendly. I upgraded and I had access to the rooftop pool which was for adults only and it was very relaxing. The staff were the best very friendly and ready to cater to your every need. The food was ok. I went to 5 of the restaurants including the buffet. They had games for the kids to play and pool activities and games with music to enjoy during the day."

"spectacular stay! Staff is all friendly and helpful. Facility was spotless. Highly recommend."

"Excelente servicio muy bonito y personal super amable, buena comida , 100% recomendable, gracias por todo , sus shows y actividades diarias excelentes."

"The beach is not big but is nice and clean, accessible to the breakfast/lung buffet restaurant located next to it and to the bar. The room were very clean, excellent staff, very friendly. There were 2 inconveniencies, one was during the check in, they didn't explain anything to us and we have to figurate things out during our 6 nights stay. The other one, during our booking (Expedia) all room were sold with free 24hrs room service, however; the hotel charges a fee every time you use it. It...

"The staff was great. The check-in person wrote a number 1 that look like a 7 my son went back downstairs to find out that we were trying to get into the wrong room thank God that room was empty because that could’ve been a problem instead of it being 27 it was 21 so that was not the most convenient thing after a long flight. I forgot to leave my green card on the door to request the room clean and birthday decorations. I was able to call the hotel while I was out on an excursion and they...

"The Sunscape food was delicious especially the AZUL and Viaggio. The staff was outstanding and they did everything to accommodate you and make you happy. The coffee shop staff was excellent especially Karen and Mazael. The only complaint is I wish there was an adult pool or adult swim time."

"This hotel was amazing everything was very beautiful and well maintained. The staff was so nice and helpful didn’t run into not one rude one. Food and drinks where delicious very good variety. Will definitely like to come back"

"Excellent experience, very clean, very nice helpful staff, will definitely visit again. Rui parties were amazing each night"

"I love everything about this resorts and we going back."

"Property, food and staff were excellent"

"The whole resort smelled like sewage. We later learned that the smell was coming from the seaweed, but it was extremely strong and unpleasant. It was so bad that it really limited how much we could enjoy and explore the outdoor areas of the resort. Overall, I really didn’t enjoy Cancun this time. The staff around the pool area were very friendly, but unfortunately, we didn’t have the same experience with the staff at the bar area."

"Clean room and the rooftop pool"

"Me agradó"

"Excelente lugar, super amable todo el personal Si lo recomiendo!!!"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"