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"The food needs improvement. Also, it was odd that the restaurants were not always open and they had a rotation of what days certain ones were open and closed."

"Amazing resort. This would be our second time staying at this resort. Highly recommended. Friendly staff and food was great!"

"Las Atenciones son de primera la comida especial y con demasiadas variedades la habitacion muy limpia y organisada pero demasiada antigua tienen q remodelar la habitacion con equipos de baño y modernisarla"

"Great stay"

"Housekeeping was great. Butler was not available right away as informed. We had to tell someone else and they sent a WhatsApp chat vs visiting and showing us room. Once the sales girl walked us to check in desk and we declined offers they didn’t pay much attention. Once we got a hold of the 7 butlers they helped in chat only. Place is big and food was good. We figured out how to get around and other staff was friendly enough to help. Art classes were fun. Expected a bit more for what we paid....

"The facilities were clean and nice, and the staff worked hard to keep things tidy. However, the hotel was so long that it was exhausting to walk around."

"I like staying at sunrise. The only problem I had were not helpful receptionists when my daughter were in need of women necessities after all stores were closed. Suggestion. Please install some tampons dispensers in women bathrooms. The rest of staff and restaurants, food, music, entertainment, bars were really good. Definitely I would come back. Thank you Wojciech Dziewoński"

"My first time at Secrets and I really enjoyed it. I will definitely be back in the near future"

"Great atmosphere."

"It’s a great experience for our children; we’ll be back soon."

"Very quiet and clean"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"Great place, staff and cleanliness!!!"