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"Most of the restaurants were closed especially during the day so you have to eat at the buffet for breakfast and then either at the buffet or the kids pizza area for lunch. Incredibly loud music constantly, it's definitely a party vibe like it was never before. Absolutely miserable stay. It would have been so much better if at least a food quality was good, but frankly it wasn't. Not up to par at all."

"Awesome experience this is the second time we have been here Food is fantastic the service impeccable beautiful resort I do think it needs a refresh in some areas Pool tiles It’s an older property but still clean and so friendly ❤️"

"Best family vacation ever!"

"Amazing place to stay at would definitely come back"

"Todo excelente"

"great staff, great people, food and drinks were fantastic!"

"Overall great experience"

"if you are there for the ocean check via online search the current conditions of the sargassum ahead of time …. at certain times of year the ocean water is brown across moon palace and 100 other resorts unless you go north or to Cozumel"

"The staff are very familiar with us"

"First time here and the property is amazing. Staff is super helpful, room was always clean, and food was great."

"good"

"Bonito hotel el personal muy amable, Maximiliano de recepción muy atento! Las hamburgués del área de piscina deliciosas"

"I had 5 days stay at riu palace pacifico. I really enjoyed alot. Everyone in there is so helpful and welcoming. Resort organize events to entertain too. Bars and restaurants are great. Thank you riu for make my stay beautiful"

"The room was amazing, the service was excellent. The staff were very attentive, all the food was great! The ocean view was breathtaking!"