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"I love the hotel because is quiet but you enjoy your stay at the same time,the staff are amazing and everyone was so kind,this is my 5th time in Cancun and this this the time that I enjoyed it so much, I fully recommend this place."

"Beautiful property. Not as modern as some of the other Excellence properties. Rooms also but smaller than some other Excellences. But the property was great. Way more pools and lounge area than most. Cool lazy river. Spa was the best of any Excellence I’ve been too. Wasn’t too far from airport. It was great!"

"Esta ocasión que visitamos con fase 2, el servicio bajo mucho, la amabilidad y atención ya no fueron iguales. No recibimos servicio de cortesia nocturno en mi habitación. El problema mas grande lo tuvimos en la habitación de mi mamá, se piso popo de coati y se metió a toda la habitación, reportamos al hotel mas de 5 veces y no hicieron caso para ir a limpiar, tardaron mas de 6 horas en atender la solicitud por lo que la habitación se apesto completamente a popo y fue muy molesto. Al final...

"The room was okay, the shower kept getting the floor wet, and the decor left something to be desired. Kinda cold and not very tropical. the spa was expensive. The whole staff was amazing. Thank you Rosalina and "Sexy Waiter" for an awesome time. The swim up bar was good,"

"Very quiet a place to go for relaxation"

"The animals were the best part of this place. Coming to an all inclusive I thought It would be full of decent food and good drinks. The food was far from decent and it was terrible. The drinks were even worse the bartenders couldn't even make a proper margarita which was insane it felt like I was drinking sugar on ice. Arriving to the resort I was told we had to make reservations for dinner but after checking in and walking one table over to make a reservation none was available for the whole...

"Amazing food and staff"

"Loved all the restaurant’s! And the buffet was better than others I’ve been to."

"7/10 hotel. Would not stay here again."

"En general todo bien, solo tuvimos algunos detalles como que no recibimos la cortesía nocturna, el desayuno del día dos estuvo sin sabor y la cena en pier 8 fue muy regular. En general tuvimos una buena experiencia."

"The staff are very familiar with us"

"AC was broken and wouldn’t go less than 70 degrees"

"Picture where taken but we were never told how to purchase them. I asked at check out and was told to go to the gift shop which I did and then was told to go the store located at the aqua nick by then it was time to go home☹️"

"We had an amazing stay at AVA Resort Cancun! 🌴✨ From the beautiful resort and amazing pools to the restaurants, service, and overall atmosphere, everything was fantastic. The staff were incredibly kind and helpful throughout our stay, especially Paola, who went above and beyond to make sure we had a great experience. ❤️ The resort is beautiful, modern, clean, and has everything you need for a relaxing vacation. We truly enjoyed our time here and would definitely love to come back...

"Hotel is good. Hotel staffs are very helpful. Only bad smells like dry fish around the pool area bothered us a lot even we got the bad smell in our balcony. Other bad experience that we could not go to beach for sea weeds. Hope they will take necessary action for these for future travelers."

"Todo bien lo unico malo fue que esta ocasión no me dieron el servicio de cortesia nocturna."

"Muy buen hotel para descansar y pasar unas buenas vacaciones"

"Best vacation ever, worth every penny"