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"The hotel was lovely my problem here is with Expedia. As a platinum member I was given NO reason why I was moved from my original hotel, I feel I was downgraded. Expedia has yet to apologize or explain the reasoning. I was booked in a suite in the family area of Hotel Xcaret Mexico, I was told by Expedia I was in the upgraded adult area, this was not the fact. My original property was a 5 star all adult resort. I HAD to upgrade my stay which cost me $2000 additional dollars to be in the adult...

"Key card to rooms don’t work every night had to go down to lobby get new key. The Food at the buffet was not the best. Only positive out take was staff. Friendly staff and hard workers"

"Sunscape Cancún te hace sentir en casa. La atención, el servicio del personal es excepcional. Desde Victor y Manuel del restaurante ventanas, el señor de la dulcería, el entrenador del gimnasio, la concierge, absolutamente todos con actitud de servicio, amables. Mi mejor experiencia en servicio de personal. Felicidades! Excelente servicio."

"Clean feel"

"Food could be better at buffet with different options, mostly menu was same for everyday"

"Staff is friendly and helpful! The resort is pretty and clean. Drinks were good but food is mediocre. Would recommend to stay here."

"Excellent hotel ..beautiful and clean! Just wish there was tastier food, but overall it was a great variety of food choices. Also, they just give the hotel guest more towels towels for the pool, one per guest is low. Overall I enjoyed the property. It’s beautiful and the staff is real nice."

"Great experience in this hotel, Staff was great they definitely make the difference, restaurants in the property have tasty food and availability is a plus you will be able to find food at any time of the day and the staff there is great 10/10. Location of the property is great if you plan to visit the Xcaret parks, Very family friendly. The property don't have a beach but a small "Caleta" that is perfect with close bar and buffet restaurant you will be able to drink, swim and eat in the same...

"The spa was amazing! A must do!"

"Había cucarachas en mi cuarto , los pasillos sucios de comida , los cuartos muy viejos hay poco personal para el tamaño de hotel y todo muy lo hacen demasiado lento en el checkin tarde más de una hora"

"Costumer service is bad"

"All good"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Great experience"

"Clean room"

"The food was below average. Needs more activities. Beach is subpar. Near marina and concrete covered in sand"

"Great resort Lots of things to do Tavola and habibi restaurants were too good. Must recommend"

"3ra vez en este hotel , fabuloso"

"Good"

"Everything about this place was great will definitely be back again me and"