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"Property was very nice Very helpful staff Nice restaurant but does not have ac inside Pool was super big and my kids love it Could not go on the beach had too much seaweed Food was good and delicious Me and my family had a great stay"

"Went there with my daughter. It was our first 7-night trip to Mexico. The resort is amazing. We enjoyed everything about our stay. Every staff member we met was so kind and helpful. The food at the resort has been great at all the restaurants. Will go there again."

"This resort was very pleasant with different food selections and activities throughout. My family and I truly appreciated the hospitality from all staff members and their positive spirit. Jesus from the entertainment department was amazing. He made everyone feel happy and taught enjoyable classes like yoga and water aerobics. We truly enjoyed this resort."

"August 22, 2026 visit Overall, it was a decent stay. Since the hotel is brand new, the rooms and property are sleek, modern, and extremely clean, they even cleaned our room daily, which was great. The property felt very safe, and with six pools, finding a beach chair was never an issue. They had activities constantly. This is more adult friendly than family vacation vibes. However, there were a few downsides. The only restaurant worth eating at is the buffet. The other restaurants had slow...

"Excellent staff. Everyone was great and willing to help and make us have a great vacation. Room was super clean!!"

"Horrible experience My room had mold and human feces and a non working toilet"

"The staff are very familiar with us"

"This resort is absolutely amazing and beautiful. So much to do between the two hotels and excursions that are included. We were there for five days and six nights and there just wasn’t enough time! That being said Arte is very relaxed. Very much a romantic/couples trip type of vibe. You’re not going to find a party atmosphere. But if you want to relax, eat delicious food, soak in some sunshine it’s the perfect resort to do that."

"Nice Resort but overrated. A few rude staffs"

"Hotel con la máxima calidad, personal súper amable y la comida deliciosa"

"Las habitaciones beachfront o frente al mar tienen piscinas conectadas entre si en los balcones, por lo que puedes esperar a tus vecinos pasearse por tu balconcito todo el tiempo. El resort es “NO DEVOLUCIONES NI CAMBIOS” en sus amenidades hay cobros adicionales, no es un todo incluido. Es un atractivo para niños de un día, es preferible solo pedir el AQUANICK si es que se quiere dar lamexperiencia a los niños. En el checkout ha otro cobro de impuestos sorpresa. La habitación tenia un olor...

"Amazing service and beautiful resort"

"An excellent property that is really well run. We especially appreciated their ability to provide halal food options. All the food was excellent and we urge the Hyatt Ziva team to keep it up! This was our 2nd stay and we will be back!"