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"The hotel was lovely my problem here is with Expedia. As a platinum member I was given NO reason why I was moved from my original hotel, I feel I was downgraded. Expedia has yet to apologize or explain the reasoning. I was booked in a suite in the family area of Hotel Xcaret Mexico, I was told by Expedia I was in the upgraded adult area, this was not the fact. My original property was a 5 star all adult resort. I HAD to upgrade my stay which cost me $2000 additional dollars to be in the adult...

"Key card to rooms don’t work every night had to go down to lobby get new key. The Food at the buffet was not the best. Only positive out take was staff. Friendly staff and hard workers"

"Nice"

"10/10"

"Best customer service I’ve experienced ever!"

"I went to celebrate my birthday in Cancún with my daughters, and everything was amazing."

"Great"

"The staff was great and everything was lovely. Onky down side was that we got there early in the morning and check in is at 3pm no matter what. We were able to go inside and eat but we did have to wait for our room until 3"

"Staff was always helpful and very attentive! Love all the service and your truly feel like its a get away ! We love this place and habe came several times. Dont have any negative thing to say about it honestly."

"Había cucarachas en mi cuarto , los pasillos sucios de comida , los cuartos muy viejos hay poco personal para el tamaño de hotel y todo muy lo hacen demasiado lento en el checkin tarde más de una hora"

"While the party atmosphere is good, it wasn’t without any problems. There is lots of room for potential here. Food was just OK. And rooms definitely need a lot of upgrading. Staff especially concierge seems to have no clue As far as pricing. We had an issue one day with that took forever to get resolved, but finally was. Some people very entitled here just because they think their members which was another issue. And the little groups of single men.."

"Todo bien, ya solo falta una remodelada a las habitaciones"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Great experience"

"Clean room"

"The food was below average. Needs more activities. Beach is subpar. Near marina and concrete covered in sand"

"Great resort Lots of things to do Tavola and habibi restaurants were too good. Must recommend"

"3ra vez en este hotel , fabuloso"

"Everything was good the staff was so nice and attendant , the only problem was the entrance elevator didn’t work…"

"Everything about this place was great will definitely be back again me and"