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"Everything is good le doy un 9/10"

"The overall ambience was fantastic! All the staff were friendly and approachable. I will definitely return to stay here for future trips."

"This property was nice with the view and the room. Staff was not good they harassed you while walking around the lobby which I found annoying. We had multiple noise complaints and I have medical issues and was unable to get sleep. We had to move rooms and still booked our return flight sooner because I was in pain from getting no rest. The staff had no remorse they didn’t want to accommodate only thing offered was to move a room again. The property also had lots of construction around so early...

"The resort itself is absolutely beautiful. The location is stunning, and I loved the overall layout of the property. It has so much potential and makes a great first impression. Unfortunately, the service did not match the beauty of the resort. From the front desk to the concierge and even the waitstaff, the customer service was consistently disappointing. Staff members were often unfriendly, unhelpful, and inattentive, which really took away from the experience. I’ve stayed at several...

"FUN"

"We stayed recently and had such a wonderful experience. The property was clean and the well maintained and the food was amazing. The staff were by far the best part of the experience. Ramon at the pool and Alfredo at the bar were always taking care of us and made us feel right at home. We’ll definitely be returning."

"I loved the hotel and the fact that it ain't a timeshare hotel is awesome but the there were 2 items that bugged me.. NO waiter service in the pool area .. you have to go get your drink every single time and 2 is that the shower in your room the glass door the water creeps out through the bottom so you end up with a pond of water in your bathroom and you have to clean it up.. we told housekeeping but they said that's a known problem because of the design..."

"Simply the best!"

"This resort was amazing it was my mother my son and I first time ever going to an all inclusive resort and it was breathtaking! We didn’t want to leave . Will recommend and come again ."

"Everything was good, food., staff just maybe more variety for beer in the room"

"Puchula is excellent. Jorge from NY"

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"The hotel was nice . The entertainment was terrible, not much of a food selection, the DJ was terrible. There was no fun activities, no foam party it was actually so boring. But staff was really nice . some of the bartenders were really slow. My check in was nice. The other thing is trying to push the sales your entire stay was super annoying. I will not travel to cancun to sit for a timeshare presentation."

"Family friendly, kids really enjoyed the vacation."

"Beware of resort credits. Even if it says you will receive them when purchasing through Expedia. You have to sit through a timeshare / membership presentation at the resort to get the credits. They say it’s only 90 mins, but in our case we were held hostage for almost 4 hours before we were allowed to leave even after telling them you’re not interested. Staff was SLOW at everything. Check in was 30 mins. Check out was also 30 mins which resulted in us missing our prepaid private airport...

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"I love the hospitality from staff and the views and location. I did not like the food and did not like the dampness in room.."

"Everything was perfect"

"Everything was perfect!! Food was delicious! Drinks were amazing!! And the view was breathtaking!"

"This property was so beautiful! The staff was amazing and the bars were incredible!!!!!!"