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"It was excellent family vacation place"

"Staff is very friendly."

"I just stayed at the hotel riu Aruba in March so I really remember it well. Now I have stayed here at hotel riu Cancun. My opinion the Aruba stay was better for food and entertainment. As for the Cancun stay it wasn’t very entertaining especially at night. Not much going on. Also the buffet at the Cancún stay was very undesirable. Food didn’t look very fresh and always. MARGARITAS WAS KICKING!!"

"The pool"

"Beautiful property, but very large so be prepared to walk. Great pools and entertainment. I’m not sure I would go here with a young family but it has a great vibe for couples or those with older kids. The buffet, Italian restaurant and American country restaurant were not great but edible. They say there are no reservations for reservations and they are first come, first serve but they allow people to put themselves on a list before the restaurant ever opens so it’s full for the night by the...

"The staff was awesome especially the entertainment staff they were so fun!!"

"My favourite all-inclusive experience so far. The staff at this resort are phenomenal, the property is beautiful, the rooms are comfortable, and the food was better than anticipated, especially at the a la carte restaurants. The rooms are quite spacious, so it was disappointing to see two double beds instead of queens; that change would make this place a 10/10."

"Cuando me quise registrar en la recepcion Edgar, el de recepcion, fue muy grosero y me dio una respuesta muy cerrada al momento de yo no tener una identificacion. Cuando yo tenia todos los comprovantes de ser la persona en ocupar la reservacion. Yo sabia que se arreglaria todo pero el me dijo que no podia hacer nada!!! Pues es el precio del hotel es para tratar a los habitantes con cortesia y el fue muy grosero y falta de etica profesional. Nunca se me pidio una disculpa ni de parte de el ni del...

"Quality of Food has really been cut back. Breakfast no problem, dinner and specialty restaurants give it a 3 out of 5 We have stayed at Riu properties in the pas and probably won’t be back because of it. "

"The staff were very friendly and the la a carte restaurants were great. The buffets offered a good variety of food. One draw back was the constant pressure by a gentleman named Moses to purchase a time share while on our vacation. "

"Beautiful clean hotel! Overall our 6 night stay was great, beach is clean and beautiful. However the front desk was not very welcoming when we first arrived. We couldn't help to notice and didn't like that there was a male host at the Agave restaurant that was rude shouting at a couple that seating was closed. The food was good but definitely not as bad as some people complain in reviews, but can always be better. Ricardo the Bartender was AWESOME and is a hard worker. Make sure you tip him!...

"Hotel and staff was amazing . Games at the sexy pool were fun absolutely no complaints"

"Stayed 5 nights with my wife and 6-month-old. This is a VERY family-oriented resort. If you're not travelling with kids, it likely isn't the right fit. Beach is minimal. Pools are meh, and the tiling is in rough condition. Plenty of chairs, but only because we were there during shoulder season. Food was the highlight and the main reason we booked. It met expectations... consistently fresh, well-prepared, and strong vegetarian options/menus across all restaurants. Good non-alcoholic selection...

"The food here was not the greatest but was edible. We ended up going out to eat at least once a day. The bar was great - not watered down as many say. The staff was the best and friendliest we have ever encountered in our travels - and it was every single employee not just a couple. The entertainment we found was lacking. We could hear entertainment at neighboring resorts and you could hear the guests and they were having a great time. And not nonstop partying fun. But here it was...

"The food was ok, the staff was awesome but the worst thing was that presentation that We were kind of forced to attend, they keep us hostage for almost 4 hours while I am saying over and over again that I don't want to commit. I am an educated persona and didn't wanted to be rude but at the end I had to walk away and the associate who was giving us the third presentation got upset because I didn't purchase a vacation plan. RIDICULES!!! "

"es muy familiar, mucha seguridad en albercas para niños si hay algún detalle rápido acuden a arreglarlo en las habitaciones "

"Room is clean, staff are very polite and very helpful. Pools are clean and good for little kids. "

"What we loved was the view from the roof top. Absolutely stunning! The pools were great and food was better than we anticipated after reading reviews. The room (1917) was nice! Amazing views of lagoon and golf course. The restaurants were very good… we didn’t love the Mediterranean restaurant. Not their fault. The menu did not appeal to us at all. The Japanese and Mexican restaurants were fabulous!!!! ABSOLUTELY LOVED Giovanni, bartender. He did not ask us for a review either. A very...

"Fun spot for large families but not a place for relaxing. Their vacation planners upcharge you on everything and their pricing for massage and credit is unecessarily complex. The Ala cart breakfast and house made pasta were the food highlights. It’s a party destination…not a wellness retreat"

"Great place to stay!"