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"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place...

"The staff were polite. The room was clean. Traveling with kids this place had just enough to keep them entertained "

"Todo fue adecuado"

"Interior of the resort was quite beautiful. Exterior of the resort leaves quite a bit to be desired. The pool area is very condensed and crowded. You feel like you’re on top of the other guests at all times. We spent a lot of our vacation just waiting. Waiting on line for someone at the front desk, waiting in line for the buffet, waiting for service at the pool…just waiting. Pool chairs are nearly impossible to come by. Prepare to pay to rent a cabana if you want somewhere to sit down -...

"slow internet connection "

"We appreciate everybody having fun. Too many people up and around at 3am to 6am yelling and talking loud in the hallways. Security needs to take care of them."

"Very bad experience at this hotel. I was honestly ready to leave after the first night. The front desk was not helpful at all and didn’t try to solve anything. Worst customer service I’ve experienced ! it didn’t feel like a Hilton-level hotel at all. The pool area was also disappointing. Umbrellas couldn’t be opened, so there was no shade, and the water was very cold. Overall, a really poor stay. I would not recommend this place. Never."

"amazing everything"

"The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it. "

"This stay was great the room was clean only thing food was not so good. The staff throughout the property were very kind. "

"Very up to date, good staff members, and good vibes 😎"

"Happy to know the property will be remodeled. It is definitely in need of an overhaul. We would be happy to return once that is completed."

"The food from pajama party was cold and wrong. Transportation inside the facility would just pass by and not go to lobby to pick us up, It got to a point were lady’s standing by had to complain about the situation. They also never gave us the pictures they promised for the family slime. Other than that staff, food, entertainment, park, rooms bar’s was a 5+ stars"

"This resort is incredibly beautiful with amazing staff that were kind and friendly. The only reason I did not rate this 5 stars is because both the breakfast and lunch options were redundant. The food items were all the same every single day without any variety."

"The parking was easy. "

"Our stay was amazing. The amenities included were excellent, the food had great variety and was delicious, and the staff members were all so friendly and helpful. Anyone looking for an unforgettable vacation we could not recommend enough!"

"Just got back from an amazing stay in Cancun and had to share! 🌴 The room was spotless and very well maintained, which made it easy to relax from the moment we arrived. The staff were incredibly friendly and welcoming—always ready to help with a smile and made us feel right at home throughout our stay. And the food… absolutely excellent! Every meal was fresh, flavorful, and had plenty of variety to choose from. Overall, a fantastic experience and I’d definitely recommend this hotel to anyone...

"la comida es muy buena! el personal de piscina tiene excelente atencion, restaurate los Gallos excelente atencion, Toro buenas comida, kids club tiene bonitas actividades Zaida y Paola lindas personas y buenas con los niños! La habitacion amplia y comoda para 4, en general el hotel esta muy bien y vale la pena"

"it was AMAZINGGGG"

"Pool side setting was comfy, i enjoyed the pool. Room was clean, however the jacuzzi upstairs in my room was not clean, did not use even though i paid for it. The room door was squeaky, but they did come in fix it at my request. The staff was excellent, shout out to Krystel and Marco, those are the 2 names that stood out."