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"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"I did not get an uprade even if i wanted to pay for it and i knew for a fact that the hotel is not full amenities are poor one super small bottle of body lotion for a 4 day stay the pool and beach service staff is scant and the service is terrible the buffet breakfast is very limited and a lot of money for what is offered"

"Beautiful property with an awesome beach view."

"Malos procesos Problemas de administración Personal 90% servicial pero los procesos y políticas hacen un servicio malo "

"La habitación no estuvo lista a tiempo, los conectores en la habitación estaban mal, por lo demás estuvo bien! "

"Everything okay"

"I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and...

"Highly recommend "

"Excellent customer service "

"All meals are eaten in the buffet. Even though there are 3 other restaurants on the property you have to make a reservation and those are limited based on how many nights you are staying. While making a reservation she will try to get you to go to their sister location and listen to an hour plus long presentation. The property and beach area is small. I liked the evening shows and activities throughout the day. We always seemed to be able to find a lounge chair by the pool or the beach. Our...

"Staff are fantastic, it a great place to stay"

"I have never been to a hotel where the staff appeared to genuinely love/like their job and treat the guests like “family” It was an incredible experience. "

"On the first day, the air conditioner had a severe moldy smell that caused a terrible headache and sore throat. After that, I couldn’t use it at all, no matter how hot it was. The amenity containers also seemed poorly cleaned and had a strong damp, wet rag smell, which was extremely unpleasant and unhygienic."

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"Bien en general"

"Food was terrible. Check in staff as horrible. My flight was delayed due to weather by 1-day and no one in person or via phone would help me. Pool staff and entertainment were great. Cleaning was well done. Overall experience would have been much better if food was better and I didn't have to pay for an entire day that I wasn't there."

"We were incredibly impressed with our stay at the Hyatt Vivid Grand Island! The resort was beautiful, the staff was phenomenal -- kind, helpful, attentive -- and the food and drinks were delicious!! The beach club is great! Shuttles run every 10 minutes or so, and it's a quick and safe 5 minute drive down the road. There's usually a line to get on the first shuttle, but we found that they generally ran two shuttles back-to-back at 9a in order to get all guests over there. Once at the club,...

"Check in was a complete NIGHTMARE! Even though I paid for the “Rock Royalty” upgrade, our room was not ready (even though we arrived after 3pm), staff tried to upsell me on a rooftop suite, and when I declined the upgrade I was told to return in an hour and wait in line AGAIN! Imagine my pleasure upon arriving in our room to find no hot water and a clogged shower drain that flooded the room. Between the ridiculously long check in and waiting for maintenance to fix our shower clog and flooded...

"Top notch all the way"

"Outstanding service and attention to detail Our stay was exceptional from start to finish. As frequent travelers who don’t typically choose all-inclusive resorts, we were genuinely impressed by the quality, service, and attention to detail. The resort is beautiful and very well maintained, and we especially loved the bracelet key system—it made everything simple and stress-free. Communication was also excellent throughout, with staff speaking great English, which made the experience seamless...