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"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"We had such an amazing stay at The Westin Resort & Spa Cancun! They kindly allowed us an early check-in at 9 AM, which was incredible after a long trip, we were so grateful for that. A special thank you to Ricardo, an exceptional concierge who truly made our stay unforgettable. He helped us with all our tour bookings, provided maps, arranged our massage appointments, and guided us through everything so smoothly. He is incredibly knowledgeable, warm, and genuinely cares about guests. Thank you...

"Good"

"Reservation for dinner were few and far between. Need a better system for nice dinners after a long day in the sun "

"yes"

"Everything okay"

"It w"

"Highly recommend "

"Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time. "

"Fue regular en general, es un hotel muy familiar, dejan de servir bebidas a las 11 de la noche y no hay fiesta hastabtarde, si solo quieres relajarte y descansar esta bien "

"Staff are fantastic, it a great place to stay"

"The staff here was the best I’ve ever had on any trip. Friendly and always on the go to make a great trip!"

"Lets start from the beginning, the food at this resort is terrible. We stayed at Royal level and the food wasn’t any better then the buffet. The sewer smell in the resort is very off putting. We were made to change rooms because of a leak they had in the room under us. We came back from breakfast and the water in the shower and tub were shut off, we were told they had to turn it off due to a leak. We were understanding and told the staff its fine and when we would be back so our water could be...

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"This is a really nice hotel that provides you with everything you need to make your stay super comfortable. Staff is great and is always ready to help you. One minor inconvenience was the check in process as it took us quite some time; but aside from that, everything was nice. The pools are very clean. I did not get an opportunity to try their restaurants, but they looked very nice and offered plenty of variety of foods. I did have the breakfast and it was simply delicious. Buffett-style with...

"Food was terrible. Check in staff as horrible. My flight was delayed due to weather by 1-day and no one in person or via phone would help me. Pool staff and entertainment were great. Cleaning was well done. Overall experience would have been much better if food was better and I didn't have to pay for an entire day that I wasn't there."

"We had an amazing time at this resort. The staff were extremely welcoming! The rooms "

"Check in was a complete NIGHTMARE! Even though I paid for the “Rock Royalty” upgrade, our room was not ready (even though we arrived after 3pm), staff tried to upsell me on a rooftop suite, and when I declined the upgrade I was told to return in an hour and wait in line AGAIN! Imagine my pleasure upon arriving in our room to find no hot water and a clogged shower drain that flooded the room. Between the ridiculously long check in and waiting for maintenance to fix our shower clog and flooded...

"Top notch all the way"

"The airport is very busy, and the directions for the pickup meet spot were not clear, but we found them by talking to another MTS rep. What they should do is simply tell you to exit the airport and go to taxi stand 51, instead of look for someone in kaki pants and a pink shirt which is very difficult in the confusion outside of the terminal. "