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"cleaning, refilling of mini fridge wasn’t routined. hard to get hold of considered, had to dialed multiple times"

"This was our second time staying at Sunscape and we will be back. The property is very clean, the food is great, and the staff is so friendly and helpful. Loved that it’s family friendly with things to do for all ages. The pool is on the smaller side but it never felt crowded and we never had trouble finding chairs. "

"very nice stay, the staffs are so friendly. highly recommended. "

"Very nice and big! One of our best experiences in Cancun. Only con is the ocean front. More should be invested there. "

"The Riu was very nice. Unfortunately the American college students in their drunken stupor were a problem. Loud, causing alarms in the middle of the night. It is fun to party but be responsible. Party room should be further away from the hotel rooms. "

"Service was excellent, food was delicious and entertainment was on point"

"Beautiful property! The staff is amazing! "

"Stayed March 17-22, 2026 with my elderly mother and two kids (ages 9 and 11). The resort itself is large with decent pools, restaurants, and a kids club. My children enjoyed the facilities and we had some good family moments. That part was fine. The reason for this rating is the Palace Elite timeshare operation that is baked into the check-in experience. At check-in, staff in green shirts approached me, called me an "Expedia VIP," and offered two complimentary Grand Day Passes to The Grand...

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"great place no smoking on property love it "

"The place is excellent across the board. The only criticism I can offer is the seaweed in the beach, which sometime makes it impossible to use without wading though it."

"Pet friendly and plenty of shopping."

"Kids had a blast! Water park is awesome! Food was great as well with a lot of variety "

"We had a great stay and would come again. The only problem we had was the restaurants. Reservations were very difficult to get at all the resaurants and the quality of the food at most of them was poor. We ended up eating at the buffet more than we expected. The hotel and the staff were great."

"Nous avons été très bien reçus et le personnel est très attentionné, avec sourire et sens du service ++. Cependant, notre chambre avait une très très forte odeur d’égouts qui nous a rendu malades deux nuits sur 3. Autrement, tout était parfait "

"Will definitely recommend staying here! Will visit again in the future."

"We loved it no complaints at all"

"Clean rooms and restaurants, staff is super friendly and helpful on the resort, beach view is iffy and the rooms are far away from the actual beach, weird and gross bathtub on the balcony 😳 Be ready to say no thank you a lot bc while it is AI -- they try to upsell you in all areas : food, massage, stores, etc. It gets quite stressful at times bc they continuously are asking for more money whilw there outside of gratuity. Beautiful and relaxing place but far from Cabo so be ready to pay for...

"We had an amazing time. We had a party of 5 and the Staff was extremely attentive: The spa was relaxing and exhilarating, entertainers at the pool were fun and enjoyable. Need a bit more restaurant selections (but the food was good ) and I suggest more speakers around the pool as there was only in one area during the day . "

"Food options are very limited. Staff are all super friendly. Pools are nice but waterpark is not very good. "