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"Property is beautiful, so many things to do. Service is great food and drinks also great. Is a green facility on a preserved area. My only concern is that from all 20 pools that the facility has no one is climatized or heated. Depending on the time of the year of your visit especially if traveling with small children this might be a n issue. I believe that for the 5star hotel category at least they should provide this service in one or two of the pools to have options. Another downside is even...

"Hotel was very clean and staff very nice and helpful! We traveled with 2 kids (10 yrs and 1.5years). It is for sure a family oriented resort"

"Excelente todo muy atentos, lo único que si me gustaría es que también acepten efectivo en el restaurante "

"Everything it’s fantastic"

"I went with my family and we had a very good time clean rooms the best customer service and the best variety of food buffets. That’s a very good place to go with your family and kids"

"Yes the breakfast was delicious, and fresh, Daniel was amazing, professional "

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"excellent food"

"We had a good experience with kids "

"Awesome breakfast "

"Entertainment and bash teams were great! Room was clean! Bartenders were super friendly and drinks were delicious! "

"Hard Rock Cancun is small but inviting. Service staff was great but stay clear of the pushy vacation planners staff. Evening dinners require a reservation so book your dinners for each night of your stay as soon as you arrive. Any of the restaurants can accommodate booking reservations for all restaurants. Stop by one and book for all the others for the stay. (Wish I would have known this ahead of time) Older resort with slow elevators. Pool area is nice but plan to get up early and go reserve...

"Best place ever "

"Clean room"

"Toda la comida excelente todo el staff excelente las piconas excelente sólo el jacuzzi el agua no estaba caliente "

"Very clean and nice hotel with accommodating staff. They also organize a decent amount of events to keep you occupied if that's what you're into. The only reason I didn't give 5 stars this time is becuase we waited over an hour for breakfast on the rooftop on our last day which put a bit of a damper on the return travels."

"The breakfast menu was fresh poolside accommodations was exceptional. Everything about this resort was amazing. Renee Brown rm 346"

"It was a great experience, and all the staff were very helpful. There are 6–7 pools in total, and one of them has a unique red stone design, which was very impressive. This resort is very kid-friendly, and the food was excellent. The spa was outstanding — very affordable for the quality of service provided, and honestly, I had never experienced such good service before. I would definitely go back and stay at this resort again because the staff, food, and overall service were amazing. They also...

"I loved everything about this resort! The staff, amenities, food, cleanliness, rooms, everything was perfect. I will be coming back!"

"The resort is only 7 years old, but put on your glasses and look carefully and there is a lot of wear and tear - broken railings, missing room numbers, chipped paint (or shoddily repainted spots). The gym equipment was in need of massive maintenance, too, with some exercises not doable due to the shape of equipement. The food varied and was generally pretty good. (Tip: the seafood place near the beach has better steak than the steak house). The staff were generally wonderful. My biggest gripe...