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"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"I did not get an uprade even if i wanted to pay for it and i knew for a fact that the hotel is not full amenities are poor one super small bottle of body lotion for a 4 day stay the pool and beach service staff is scant and the service is terrible the buffet breakfast is very limited and a lot of money for what is offered"

"Beautiful property with an awesome beach view."

"Reservation for dinner were few and far between. Need a better system for nice dinners after a long day in the sun "

"yes"

"Everything okay"

"I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and...

"Highly recommend "

"Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time. "

"All meals are eaten in the buffet. Even though there are 3 other restaurants on the property you have to make a reservation and those are limited based on how many nights you are staying. While making a reservation she will try to get you to go to their sister location and listen to an hour plus long presentation. The property and beach area is small. I liked the evening shows and activities throughout the day. We always seemed to be able to find a lounge chair by the pool or the beach. Our...

"Staff are fantastic, it a great place to stay"

"The staff here was the best I’ve ever had on any trip. Friendly and always on the go to make a great trip!"

"Lets start from the beginning, the food at this resort is terrible. We stayed at Royal level and the food wasn’t any better then the buffet. The sewer smell in the resort is very off putting. We were made to change rooms because of a leak they had in the room under us. We came back from breakfast and the water in the shower and tub were shut off, we were told they had to turn it off due to a leak. We were understanding and told the staff its fine and when we would be back so our water could be...

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"We had a good Time "

"Food was terrible. Check in staff as horrible. My flight was delayed due to weather by 1-day and no one in person or via phone would help me. Pool staff and entertainment were great. Cleaning was well done. Overall experience would have been much better if food was better and I didn't have to pay for an entire day that I wasn't there."

"We were incredibly impressed with our stay at the Hyatt Vivid Grand Island! The resort was beautiful, the staff was phenomenal -- kind, helpful, attentive -- and the food and drinks were delicious!! The beach club is great! Shuttles run every 10 minutes or so, and it's a quick and safe 5 minute drive down the road. There's usually a line to get on the first shuttle, but we found that they generally ran two shuttles back-to-back at 9a in order to get all guests over there. Once at the club,...

"Check in was a complete NIGHTMARE! Even though I paid for the “Rock Royalty” upgrade, our room was not ready (even though we arrived after 3pm), staff tried to upsell me on a rooftop suite, and when I declined the upgrade I was told to return in an hour and wait in line AGAIN! Imagine my pleasure upon arriving in our room to find no hot water and a clogged shower drain that flooded the room. Between the ridiculously long check in and waiting for maintenance to fix our shower clog and flooded...

"Top notch all the way"

"The airport is very busy, and the directions for the pickup meet spot were not clear, but we found them by talking to another MTS rep. What they should do is simply tell you to exit the airport and go to taxi stand 51, instead of look for someone in kaki pants and a pink shirt which is very difficult in the confusion outside of the terminal. "