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"This is an incredible property. We were able to enjoy the fun adventures at the parks as well as the hotel. Although expensive, if you and your family are adventure enthusiasts, it’s a good deal. "

"Es un hotel con muchas amenidades para todo tipo de edades; la comida es excelente, sin duda es un lugar para descansar y pasarla muy bien."

"Most employees are very nice and friendly "

"Está espectacular "

"It’s been a number of years since I’ve been to Santa Fe it has changed in a number of areas Lack of staff is obvious ….Bar Service lacks…. Maintenance is poor…. They gotta get the birds under control…. It’s nasty ! The Rui party pool is taking alot to service and all the other guests are going without … too bad "

"Excelente, buena comida y bebida "

"Great hotel "

"Very excellent stay"

" I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities,...

"This stay was great the room was clean only thing food was not so good. The staff throughout the property were very kind. "

"A time was had !!! "

"Happy to know the property will be remodeled. It is definitely in need of an overhaul. We would be happy to return once that is completed."

"The food from pajama party was cold and wrong. Transportation inside the facility would just pass by and not go to lobby to pick us up, It got to a point were lady’s standing by had to complain about the situation. They also never gave us the pictures they promised for the family slime. Other than that staff, food, entertainment, park, rooms bar’s was a 5+ stars"

"The property was beautiful! Abundant wildlife, it was amusing to watch the monkeys on the trails, trees and balconies 🤗 the pools were big enough for all of the guests remember to put your towels down early if you want a chair! Same with the beach. There is a lot of walking Moses was great he picked us up a few times in a cart. The pillows were not comfortable! The cots are more comfortable than the pull out couch. The food was what you would expect at an all inclusive plentiful and fresh...

" clean rooms; only minor inconvenience was not a lot of restaurant options. Other than that everything was amazing. The staff was amazing !"

"Love the property the moment we got there they offered us a nice drink. The property is just amazing so beautiful very clean rooms The staff is so friendly and nice. They welcomed us with a smile and went above and behind for us as we eat kosher and we cannot eat meat They prepared for us a lot of options with veggie they even made for us room service after hours because we were hungry they were just amazing. The pool is just great so beautiful the drinks are amazing. We will definitely come...

"Amazing stay!"

"I don’t know Spanish, and most staff don’t speak English, so that got interesting sometimes. There is no ability to get in the ocean anywhere around here. There’s construction going on a LOT. The noise at night was out of control! Gorgeous property, places needing reservations were great but it’s the same thing daily. Buffet especially:( very windy all day every day! It’s a one and done kind of place for me for sure! "

"Beautiful, clean rooms. Didn’t feel too big or crowded. Nice pools. Service was excellent, there were waiters everywhere. "

"Pool side setting was comfy, i enjoyed the pool. Room was clean, however the jacuzzi upstairs in my room was not clean, did not use even though i paid for it. The room door was squeaky, but they did come in fix it at my request. The staff was excellent, shout out to Krystel and Marco, those are the 2 names that stood out."