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"Stayed in new section. Everything very clean. People cleaning everywhere. Great smelling bathrooms "

"Resort was nice. Food was very good and easy to get into the restaurants. Need more umbrellas on the beach for shade. "

"Excelente todo muy atentos, lo único que si me gustaría es que también acepten efectivo en el restaurante "

"Everything it’s fantastic"

"Great staff and excellent property "

"Great place to stay. Food was excellent. Staff was very friendly "

"The pool was stunning! Wish there was some outdoor space to walk or activate."

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"Family friendly "

"Clean room, amazing breakfast, beautiful view and love the snack bar. "

"Entertainment and bash teams were great! Room was clean! Bartenders were super friendly and drinks were delicious! "

"Hard Rock Cancun is small but inviting. Service staff was great but stay clear of the pushy vacation planners staff. Evening dinners require a reservation so book your dinners for each night of your stay as soon as you arrive. Any of the restaurants can accommodate booking reservations for all restaurants. Stop by one and book for all the others for the stay. (Wish I would have known this ahead of time) Older resort with slow elevators. Pool area is nice but plan to get up early and go reserve...

"Best place ever "

"What a great trip. We loved the unique location, the surrounding animals and nature, excellent service, and comfortable rooms. The food was great, everything was well-organized, and everything ran smoothly. The salespeople were a bit pushy initially, but once we shared our plans and preferences, they gave us space. The Xcaret park entrances are literally right by the lobby and the hotel's beach areas. However, it felt like you were inside Xcaret park even while on the resort grounds. We booked...

"Bra restauranger, dock saknade grönsaker till frukost. Rummet var stort och renstädat. Vi hade swimout rum, ouppvärmd pool utanför. Vi saknade solstol utanför vårt rum. "

"It was very relaxing. You don’t have to worry or think about anything, the staff helps you out with everything."

"It was a great experience, and all the staff were very helpful. There are 6–7 pools in total, and one of them has a unique red stone design, which was very impressive. This resort is very kid-friendly, and the food was excellent. The spa was outstanding — very affordable for the quality of service provided, and honestly, I had never experienced such good service before. I would definitely go back and stay at this resort again because the staff, food, and overall service were amazing. They also...

"Very nice place"

"Several pools, all gorgeous, clean and well maintained. Swim up bar, lots of clean towels and available seats. "