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"Poor customer service. Food is terrible. "

"Excellent service from maintenance, housekeeping, bellboys, front desks to food service staff. This was my first trip alone with my daughter for international travel and the staff made me feel welcome and safe at the resort. Love the variety of food and snack at the resort including the cofee bar and sweet treat bar! will definitely come back with the rest of the family!"

"Customer service was excellent and prompt. Our room was clean and spacious. Beach front was beautiful with lots of access to seating both poolside and on the beach. "

"Gran lugar "

"Staff were so helpful and friendly throughout our entire trip. We loved the swim up bars and endless drink combinations, the bartenders always helped us discover new fun drinks. We loved having multiple restaurants to go to dinner at and our favorite was American Country. The beach and pools were beautiful and well kept. The room was updated and very large. Would 100% come back. "

"not the best "

"Stayed 4 night, and only got room cleaning on the first night, and have to request multiple times for the rest of the stay and in total got 1 room cleaning for the rest 3 nights. Breakfast apparently serves left over food from last night dinner, and some lunch is from the same day breakfast, ... Restaruant Sunan is not good with the Mexican twisted Asian food. Other than this, still a good option. "

"Very clean resort. Good staff. Good food. Very big though and sometimes golf cart needed to get around. So depending on what room you get that may be a downside. Sometimes seemed like resorts too big for amount of serving staff (bartenders etc.). Others in our group tried room service and again the resort is too big and takes hours…"

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"Na"

"Clean rooms, great atmosphere, food was good and everyone was friendly "

"Horrible absolutely do not stay here. Horrible waste of money. Basically it’s a bunch of drunk obnoxious parents and their l teenage underage kids drunk rude disrespectful thieves parents and kids both acting like they’re better than everyone else. No one is friendly or wants to be friends or have a good time. It’s primarily all 14–20 yr old kids drunk. Do not bring ur daughter here or allow her to go. The food is horrible and tastes like garbage. Better be up at 7 am to put ur towel on ur chair...

"Excelente"

"Súper bueno "

"I did not use the parking and the gym was kind of small."

"Great facilities and amazing services, and staff members are friendly and supportive"

"Espectacular"

"Our room was facing a construction site I don’t like how Hardrock marketing team is trying to sell the Membership…… Kind of ambushing the customers ….."

"The hotel was excellent! Great customer service, excellent amenities! It was so clean and had amazing food and fun! We had a fabulous time! The beach on front of the hotel was white sand and beautiful water! We had a great time!"

"hot tub was not working in our room. the very last night the water was green after the cleaning woman came up to clean our room. "