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"Property is beautiful, so many things to do. Service is great food and drinks also great. Is a green facility on a preserved area. My only concern is that from all 20 pools that the facility has no one is climatized or heated. Depending on the time of the year of your visit especially if traveling with small children this might be a n issue. I believe that for the 5star hotel category at least they should provide this service in one or two of the pools to have options. Another downside is even...

"Overall, this is a good resort with good food, comfortable rooms, friendly staff, and a nice beach area. The pool is on the smaller side, but that didn’t bother us. The only downside for us was the lack of entertainment. Compared to other resorts we’ve visited, this one felt quite limited. Each night there was a singer in the lobby, but her performances were fairly mediocre and not engaging at all for a young crowd unfortunately. Only 2–3 nights featured a short show (about 45–50 minutes) in...

"Excelente todo muy atentos, lo único que si me gustaría es que también acepten efectivo en el restaurante "

"Everything it’s fantastic"

"I went with my family and we had a very good time clean rooms the best customer service and the best variety of food buffets. That’s a very good place to go with your family and kids"

"Yes the breakfast was delicious, and fresh, Daniel was amazing, professional "

"Muy pequeño, su comida terrible, solo 2 albercas y muy chicas, siempre estuvieron saturadas, mi vuelo salia a las 6 y no dejan que te quedes despues del check out de las 12, vayan a otro"

"This hotel was probably the best place I have ever stayed at. The property was immaculate, there were so many members of staff ensuring everyone there had an amazing stay. Our room was cleaned and restocked twice a day with fresh water and snacks. The hotel itself is massive but feels boutique in a way due to how it’s split by casa’s with individual roof top pools and lobbies. The main pool and restaurant areas are so clean and beautifully designed. Everything was so thought out from someone...

"Family friendly "

"Good price, nice place and lots to do ear, live this plave"

"Entertainment and bash teams were great! Room was clean! Bartenders were super friendly and drinks were delicious! "

"Hard Rock Cancun is small but inviting. Service staff was great but stay clear of the pushy vacation planners staff. Evening dinners require a reservation so book your dinners for each night of your stay as soon as you arrive. Any of the restaurants can accommodate booking reservations for all restaurants. Stop by one and book for all the others for the stay. (Wish I would have known this ahead of time) Older resort with slow elevators. Pool area is nice but plan to get up early and go reserve...

"Best place ever "

"The pool was awesome "

"Loved it. Worth what you pay! "

"Everything about this resort is amazing have been 3 times and it gets better each time. "

"It was a great experience, and all the staff were very helpful. There are 6–7 pools in total, and one of them has a unique red stone design, which was very impressive. This resort is very kid-friendly, and the food was excellent. The spa was outstanding — very affordable for the quality of service provided, and honestly, I had never experienced such good service before. I would definitely go back and stay at this resort again because the staff, food, and overall service were amazing. They also...

"Great selection of food and drinks steps away from the beach lots of activities an amazing place to stay."

"The resort is only 7 years old, but put on your glasses and look carefully and there is a lot of wear and tear - broken railings, missing room numbers, chipped paint (or shoddily repainted spots). The gym equipment was in need of massive maintenance, too, with some exercises not doable due to the shape of equipement. The food varied and was generally pretty good. (Tip: the seafood place near the beach has better steak than the steak house). The staff were generally wonderful. My biggest gripe...