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"Excellent "

"Could use some remodeling otgerwise very nice and clean! "

"Excelente hotel, buena comida, amenidades mucha cordialidad"

"Beautiful and clean resort. Very child friendly."

"Very family friendly, but also good for couples. Facilities were great, but the staff was truly outstanding! Easy to beach and located in a great spot. "

"Food is decent please note that if you book through expedia you dont get access to their hotel shuttle transportation ita about 40 mins from airport the staff was truly amazing they made me feel like royalty "

"Xcaret es un muy buen hotel. Recomendado a todo aquel que quiera relajarse y recrearse. "

"I loved this property, here are my pros and cons. The main con was that I’m use to adults only resorts and this one was filled with families and lots of children. The resort had 2 pools, the main one had most the activities and more lively. That was also because that’s where the kids splash pad was. Unfortunately the main pool was filled with snacks from the children eating. The second pool was called the chill pool and it was quiet with minimal kids (be sure to bring a speaker if you would like...

" Personal amable, la comida excelente, las albercas lo mejor"

"L'hotel est propre. La nourriture est bonne. J'y retournerais sans problème. "

"Amazing vacation spot! Love going back each year....it is like seeing family you havent seen in a year 🤗"

"Thank you for giving us a unique vacation."

"Las instalaciones son un poco viejas, se nota sobre todo en el mobiliario, la tapicería de las sillas de los restaurantes está manchada. "

"The resort is beautiful and very clean- the staff was constantly cleaning and making improvements to the property. The entire staff was also so friendly, helpful, and sweet! Loved the three pools- especially the one with the swim up bar, and the largest pool which was a bit more quiet. Wonderful offerings and great experience overall."

"Las habitaciones son de primera, el personal en general te atiende de buena calidad y muy rápido, las instalaciones de primera, regresaré de nuevo "

"Rooms are clean. Staffs are helpful. Outdoor pool is great. All the food are great. But i felt like alcoholic drinks are weak 😅"

"The beach club was the best part, Rumba served myself and my husband and he didn’t miss a beat. He was very nice and personable. "

"Positive: Beautiful property, clean, staff are amazing, pools are nice, food was ok. Our teens had a blast and loved their pizza. The hotel is family friendly and not a huge party vibe. Negative: #1 complaint was all the empty pool chairs saved by people at 7am. On check-in the front desk immediately hand you over to their sales team and push their vacation membership. Hard rock hotel is on the pacific side and it has a little more wind but not bad. It’s an easy taxi ride to the marina. "

"Clean property. Wait staff amazing. Management could work ok flexibility when you have a late flight out. They stop allowing you to use the facilities after 5. Entertainment poor at this resort, you need to be shuttled and it’s for younger people. No showsike Michael Jackson, fire shows ect "

"Solo tener cuidado, hay dos secciones en el hotel uno familiar y uno para adultos (familiar es más barato y tienes acceso solo a la mitad del hotel) , al escoger cuarto no sabía que área era por aquí, no pude distinguir para que área era pero pude pagar un upgrade llegando y valió la pena por el precio, pero cumple con lo básico para que te la pases bien y te atienden bien bonito. Por cierto playa y albercas LLENA DE CAMAS super deli"