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"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place...

"Amazing property, supportive staff, best food"

"Muy buen servicio en el bar de la alberca."

"Es un Resort muy bonito ! Es grandísimo , tiene muchísimos restaurantes , la comida muy rica y variada en el bufete , la habitación muy amplia y con tina de hidromasje en el balcón , cama y almohadas muy confortable , limpieza de habitación excelente , mini refrigerador del habitación siempre surtido , batas y Pantunflas , el personal todos muy amables y atentos , tienen su propio servicio de taxis a toda hora , el hotel estaba en ocupación llena por ser Semana Santa , y de los grande que está...

"Desafortunadamente nos toco la epoca en la cuál van muchos extranjeros adolescentes hacen mucho ruido por las noches no dejan descansar durante mi estancia ni un solo día pudimos dormir bien debido al ruido, casi no tienen actividades para los pequeños, los cajones de la habitación estaban descompuestos, punto rescatable el personal es muy amable, la comida es buena."

"Clean rooms, food was delicious and Erick made delicious drinks "

"Very bad experience at this hotel. I was honestly ready to leave after the first night. The front desk was not helpful at all and didn’t try to solve anything. Worst customer service I’ve experienced ! it didn’t feel like a Hilton-level hotel at all. The pool area was also disappointing. Umbrellas couldn’t be opened, so there was no shade, and the water was very cold. Overall, a really poor stay. I would not recommend this place. Never."

"We LOVED our vacation at Xcaret Arte Resort. From the moment you arrive at the airport you have a shuttle pick you up and take you to the hotel where you will be welcomed with a moist towel, a treat and ice cream popsicle. And that fragrance in the lobby! It smells so good. Every area of the hotel has its own distinct fragrance. The All Inclusive Package was just that, all inclusive. Down to your toothbrush and slippers. The Xcaret parks are so beautiful! We visited three plus the Chichen Itza...

"The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it. "

"The resort was clean, the staff were friendly and responsive - it was a beautiful spot for a holiday"

"Great time"

"In the hotel there is nothing to do,after you go to the restaurant. The buffet is very limited, we stay 5 days and only one of those there was Mexican food ‘, the water in the shower and in the wash basing smelled very, very very bad. The jacuzzi in the room was dirty with a lot of soap scum."

"Hotel Nickelodeon espectacular para niños, solo tener paciencia ya que del lobby principal a las habitaciones hay que esperar Van, se hace filas largas dependiendo de la hr, al igual que los restaurantes, un poco tardados para asignar mesas"

"The hotel was exceptionally clean"

"The room was great.with a lovely view. Great service from all staff."

"It’s a beautiful resort. Very clean and it is beautifully decorated. The food at the Japanese restaurant was very good. I do have to say that the service actually left me very underwhelmed. The staff did not seem concerned with helping. You have to actually run after people to get service. Most were not friendly. I requested a hair dryer because my room was missing one, they took a really long time to bring it and when they did, it was not even working. I had to ask a housekeeper for one from an...

"Spent 4 days there for my wife’s birthday. Second time at the resort and fully enjoyed our stay. Great staff, always clean and the food is very good. Already booked a 3rd stay in September and looking forward to going back. "

"Increíbles vacaciones, playas, comida, atención, instalaciones, para familias y para adultos, mucho movimiento a toda hora y muchas bodas, solo es complicado obtener un camastro y no respetan apartados solo con toallas, la comida en restaurantes en muy limitada, pocos cortes o mariscos, me Imagino para ahorrar, las porciones en gallos pequeñas, el piso de la piscina principal muy rasposo, los vendedores del esquema legendary muy insistentes!, no me gusto k te surten el primer día de papas y...

"it was AMAZINGGGG"

"Pool side setting was comfy, i enjoyed the pool. Room was clean, however the jacuzzi upstairs in my room was not clean, did not use even though i paid for it. The room door was squeaky, but they did come in fix it at my request. The staff was excellent, shout out to Krystel and Marco, those are the 2 names that stood out."