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"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"We had such an amazing stay at The Westin Resort & Spa Cancun! They kindly allowed us an early check-in at 9 AM, which was incredible after a long trip, we were so grateful for that. A special thank you to Ricardo, an exceptional concierge who truly made our stay unforgettable. He helped us with all our tour bookings, provided maps, arranged our massage appointments, and guided us through everything so smoothly. He is incredibly knowledgeable, warm, and genuinely cares about guests. Thank you...

"The food was delicious and the staff was so attentive. There was hardly any lines for the bars and the lines for dinners were manageable. The housekeeping was amazing and the room felt refreshed every day. "

"Great "

"yes"

"The resort itself was clean and landscaping was well maintained. I was very disappointed in our check in process. We checked in early which the resort was extremely accommodating of. It was not busy at the check in counter, and staff seemed more interested in talking with each other than welcoming the 2 parties ( 1 of which was us) into the resort. It was very brief with very limited explanation of amenities. Our last evening there, I asked a front desk staff member about renting a taxi to...

"excelente atención y limpieza. Comida deliciosa."

"Highly recommend "

"Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time. "

"La reservación de los restaurantes siempre están saturados desde días antes de llegar así nunca podremos disfrutar de los restaurantes ahí si 0 estrellas."

"Great staff and amenities."

"The staff here was the best I’ve ever had on any trip. Friendly and always on the go to make a great trip!"

"When we arrived at the property, it was raining heavily, and nobody could help us to our building. It's far from the front desk. I asked many places and staff, but nobody could provide an umbrella. A little disappointed with the service."

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"This was the first all inclusive that didn’t provide any beverages in our refrigerator . We also asked for a certain cocktail during dinners and they said it would be an additional charge . Super disappointed . Also , they never cleaned our room until we called the lobby to request it . The jacuzzi was not even close to hot . It was kind of the same temperature as the pool. And so many more things to complain it . Overall bad experience and would never go back . "

"The best time we ever had. Looking to go back for a very special event I want to plan!"

"We had an amazing time at this resort. The staff were extremely welcoming! The rooms "

"Check in was a complete NIGHTMARE! Even though I paid for the “Rock Royalty” upgrade, our room was not ready (even though we arrived after 3pm), staff tried to upsell me on a rooftop suite, and when I declined the upgrade I was told to return in an hour and wait in line AGAIN! Imagine my pleasure upon arriving in our room to find no hot water and a clogged shower drain that flooded the room. Between the ridiculously long check in and waiting for maintenance to fix our shower clog and flooded...

"The hotel is very beautiful. However it seems like a catch to everything on property the “vip” experience staff literally harass you the entire time to purchase costly unnecessary things.We upgraded for $200 to the xhale package just to never really experience the upgrade. The roof too pool was closed for a “ticketed” party the restaurants are not open most days and the food was very underwhelming. I would not recommend this resort for the price or experience "

"The airport is very busy, and the directions for the pickup meet spot were not clear, but we found them by talking to another MTS rep. What they should do is simply tell you to exit the airport and go to taxi stand 51, instead of look for someone in kaki pants and a pink shirt which is very difficult in the confusion outside of the terminal. "