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"Transportation was awful. One from my party slipped on a spilled liquid in lobby. It was reported to Citlalli and they seemed to careless. Wanted to document in case of fracture and they made a call and said no manager was available."

"The elevator was a inconvenience and the key to the door kept not working"

"The staff is so nice and helpful. Property is clean. It’s the perfect place for a quiet getaway"

"Great Services"

"it was soooo friken nie"

"This was our second stay at this Riu Palace Kukulkan and our first time using the Elite premium option. We had absolutely no issues at all during our stay and enjoyed the perks that came with the Elite service a great deal, primarily our room location and view, over the standard room on our previous visit. The top shelf liquor selection in the room as well as the elite pool bar was also nice. Also, the service and food in the Elite restaurant was very good. This our 5th trip to a Cancun Riu...

"Absolutely everything!!!! Pools, water parks, food selections, activities, etc. They had nightly interaction with the small children that was fabulous!!! Very clean and staff was amazing!!!! Recommend this place 10 out of 10!!!!"

"Overall, we really enjoyed our stay, and the hotel has many strong points. Pros: The hotel is very large, beautiful, and well maintained. The grounds were always clean, and the rooms were cleaned several times a day, which was very pleasant. We liked the variety of restaurants and the selection of food. Although not every dish suited our taste, the overall choice was truly extensive. The pools deserve special praise. The water was clean, the pools were beautiful, and the depth was very...

"My wife and I recently stayed at Hotel Xcaret Arte, and the experience exceeded our expectations from start to finish. If you’re looking for a peaceful, romantic, luxury resort that focuses on relaxation rather than a party atmosphere, this is the place. The property itself is absolutely breathtaking. The architecture, natural beauty, rivers, and attention to detail throughout the resort create an atmosphere unlike any other all-inclusive we have visited. Everywhere you look feels like a...

"We were very disappointed with our stay. The resort was filthy, rarely were dishes and towels picked up from the premises. The only wait staff that was helpful were the pool side ones and those trying to sell us a side trip. Everything took forever when asking for help. Staff expected us to move from the sidewalks as they barged through each time. Room service dishes remained in the hallways for days. We have stayed at several other resorts and this was our least favorite, we will not be...

"Me gustó todo"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Great"

"Excelente hotel! Fue una estancia super bonita, todo esta increíble, su comida, sus instalaciones, su repertorio de actividades, alimentos y bebidas, su personal fue super amable! Sin dudarlo volvería!"

"Excelente"

"When we got to our room, it wasn’t what I paid for. I paid for 2 double beds with seaside view and balcony. We walked in and it was a King bed and the balcony had no chairs or even enough room to have a chair on it. We went back down to the desk to change rooms to what we paid for which was 2 double beds but they told us they didn’t have anymore left even though other people in our party got 2 double beds after I asked to be moved. And the rooms with 2 double beds had a large balcony with chairs...

"Awesome service staff is on point"

"Big pool and main lounge was under construction! Kids pool was murky! The only “okay” pool was next to construction work, very noisy!"

"I absolutely loved the all inclusive, adults only environment. The food was great, the staff was helpful for the most part, the gym was nice. I would highly recommend the hotel but do have some things I wish were a little different. Breakfast service was mostly buffet style with hot foods served by one person, she needed more help. The dinner reservations were near impossible to make. Our party of seven had to go to reception to book because it was too large for the app. Most reservations...

"Take into consideration that the access to the beach in front of the hotel is restricted. The closest approved beach (Medano) is a good three blocks walking through the sand. We read in Expedia, the hotel description they paid for transportation. After a call to the hotel the staff confirmed that information. When we arrived at the airport we were met with prepaid hotel transfers only, and no available connection to reserve. We were scared to opt for Uber since our connection was spotty so taxi...