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"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"We had such an amazing stay at The Westin Resort & Spa Cancun! They kindly allowed us an early check-in at 9 AM, which was incredible after a long trip, we were so grateful for that. A special thank you to Ricardo, an exceptional concierge who truly made our stay unforgettable. He helped us with all our tour bookings, provided maps, arranged our massage appointments, and guided us through everything so smoothly. He is incredibly knowledgeable, warm, and genuinely cares about guests. Thank you...

"It was a very pleasant experience. Lovely staff, clean room. The airport shuttle on time. I'd definetely recommend this hotel."

"Great "

"yes"

"Merci "

"Son demasiadas actividades que no se alcanza a aprovechar todo "

"Highly recommend "

"Really excellent service- great place and friendly staff"

"La reservación de los restaurantes siempre están saturados desde días antes de llegar así nunca podremos disfrutar de los restaurantes ahí si 0 estrellas."

"Great staff and amenities."

"The staff here was the best I’ve ever had on any trip. Friendly and always on the go to make a great trip!"

"Super amabilidad de primera todo muchas gracias"

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"This was the first all inclusive that didn’t provide any beverages in our refrigerator . We also asked for a certain cocktail during dinners and they said it would be an additional charge . Super disappointed . Also , they never cleaned our room until we called the lobby to request it . The jacuzzi was not even close to hot . It was kind of the same temperature as the pool. And so many more things to complain it . Overall bad experience and would never go back . "

"Great staff. Food is good. Everyone is helpful and happy. Great activities and lots to do. Shows are pretty typical but fine. Absolutely nothing to complain about. Loved it, "

"Amazing staff, clean rooms, airport shuttle, clean outdoor pools "

"Staff was great, everything else wasn’t. We did not get the room we booked, gym was crowded, pool situation sucked. People go down and put towels on chairs at 7am and then show up around 12-1pm. There are signs that say you can’t leave your stuff unattended for more than 30 min but that’s not enforced. There was construction going on that was loud and annoying while at the pool. Food was ok. Overall just ok. Would not recommend and would not go back. "

"The hotel is very beautiful. However it seems like a catch to everything on property the “vip” experience staff literally harass you the entire time to purchase costly unnecessary things.We upgraded for $200 to the xhale package just to never really experience the upgrade. The roof too pool was closed for a “ticketed” party the restaurants are not open most days and the food was very underwhelming. I would not recommend this resort for the price or experience "

"One of the highest class resorts I’ve ever stayed at! Staff were wonderful and attentive to any need. Some staff to name that absolutely made our trip are: Moyao, exceptional bartender who can create any cocktail you can imagine! Dani and Faustino from the entertainment team who Kept the days and the nights lively & fun. We love them all and we love Majestic Elegance!"