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"Poor customer service. Food is terrible. "

"Excellent service from maintenance, housekeeping, bellboys, front desks to food service staff. This was my first trip alone with my daughter for international travel and the staff made me feel welcome and safe at the resort. Love the variety of food and snack at the resort including the cofee bar and sweet treat bar! will definitely come back with the rest of the family!"

"Definitely recommend. It’s on the quiet end of the hotel zone. The bus stop is right in front and it’s only a one US dollar. The hotel staff was nice and friendly. "

"Gran lugar "

"Staff were so helpful and friendly throughout our entire trip. We loved the swim up bars and endless drink combinations, the bartenders always helped us discover new fun drinks. We loved having multiple restaurants to go to dinner at and our favorite was American Country. The beach and pools were beautiful and well kept. The room was updated and very large. Would 100% come back. "

"not the best "

"Food was excellent. Very clean rooms with awesome views, I would stay here again."

"Room wasn't like expected and if you go check for roaches are room had roaches we called and seems they didn't care alot we had to ask to change us room ,restuarant staff where great,pool staff wasnt really there when needed, bar drinks wasn't good at all and the bar staff wasn't either friendly over all is not worth staying there for the price"

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"Na"

"Clean rooms, great atmosphere, food was good and everyone was friendly "

"Our stay was great overall with the exception of some staff. The majority of staff were wonderful but there is one guy who works in the hotel's Pharmacy/Gift Shop who refused to provide change in USD citing the policy which actually was just the currency converter. "

"Excelente"

"Súper bueno "

"I did not use the parking and the gym was kind of small."

"We had an amazing stay, the staff and the rooftop amenities with the pool great restaurant and the beautiful sunset made for an incredible vacation. "

"Staff was mostly great. They did not make much effort to clear the beaches of seaweed. Rooms and pools were all great."

"Our room was facing a construction site I don’t like how Hardrock marketing team is trying to sell the Membership…… Kind of ambushing the customers ….."

"The hotel was excellent! Great customer service, excellent amenities! It was so clean and had amazing food and fun! We had a fabulous time! The beach on front of the hotel was white sand and beautiful water! We had a great time!"

"My husband and I went there for our honeymoon and we had a really good time. We just wanted to enjoy the sun and the beach. The resort is really nice especially if you have kids. Staff are really kind and helpful. Rooms were good too. Food was average, but we still enjoyed the variety and the service. You might need to reserve to eat at some of the restaurants, although most of the food found in those restaurants is also served in the buffet area. You will also need to take your own beach...