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"Room was cleaned but they didn’t refill fridge daily, there was 4 rooms in our group we all got different treatment. Like slippers in 1 room but not in other rooms. One robe for 2 people in a room. Staff was friendly, the bell boys were wonderful and accommodating. Food was good and bartenders were okay nothing to rave about. Do not buy anything at their store, rip off! I paid $74 USD for a floating, she was already blowing it up before I realized the pasos conversion! I felt very ripped off!...

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"Everything was great rooms were awesome, staff was so helpful, food was good, the Italian restaurant was A+++"

"**Horrible experience — Never again** My stay at RIU Palace Kukulkan was extremely disappointing. From the moment we arrived, there was no welcome at all—not even a drink or water. Check-in was not until 3 PM, and they did not offer us food while we waited. Instead, they immediately asked if we wanted to pay extra to upgrade our room. The food was also very disappointing. The restaurant food was cold and had very limited options. The buffet was nasty, with almost no proper meat selection. The...

"Spent 3 days in the heat are room was 85 degrees all night over you slipped you sweat to the point I had to go to a new resort and I will not get back my 3 days of vacation. The whole complex lost there A/C."

"All good, we would come back 😁"

"Pools where excellent and service on them was exceptional. Had access to all of Xcaret parks including transportation, all you need is your bracelet and you have access to all parks, transportation and food. We stay in 5 different rooms for 6 days and unfortunately 1 of the rooms the tv was not working on the left side of the screen and was not able to order in room service because that's the side the menu appears. (We need to order room service for my 81 year mother in law that was on her rest...

"Very Disappointing Experience – Not What We Expected From Moon Palace We booked our vacation at Moon Palace Cancun, and at the time of booking it was not made clear to us that we would be staying specifically in the Sunrise section. Considering how much we paid for this vacation, the experience was extremely disappointing. The rooms and buildings felt old and outdated, but the worst part was finding a worm actually ON the bed. This was completely unacceptable. The beach was another major...

"Ideal para familias"

"Amazing service and beautiful resort"