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"Swim out room was nice and clean. Housekeeping did a good job."

"Overall I loved the experience (would definitely come here again). The only cons are the food and the liquor offered. Both of these issues can be resolved through upgrading to the Club option (which I will consider next go round)."

"良かった点 清潔な客室と丁寧で笑顔のスタッフのおかげで大変素敵な思い出になりました。朝食、ランチ、夕食で選択肢が非常に多く、食べるものに困ることはないと思います。きれいな海ときれいなビーチとプールでゆっくりとした時間を過ごすことができました。プールでは一日中、イベントが行われていて、楽しく過ごせるよう努力が見られます。次回もぜひ予約します。 残念な点 玄関で車を降りた際に荷物を預かってくれますが、その荷物は玄関に置いてあります。ポーターは部屋まで運びません。５つ星さので運んでくれると思っていましたが、ご注意ください。チェックイン時に説明いただけると誤解がないと思います。"

"Place was clean, staff were great. Enjoyed everything about the resort except that the Secrets pool doesn’t have a bar, you need to wait for the servers"

"The staff are very familiar with us"

"We didn’t have any kind of view from our hotel room; all we could see from our balconies were trees and greenery. We had hoped for a water view or some kind of scenery involving water. The food was not as good as we expected, and the staff seemed less helpful compared to when we stayed at Xcaret Mexico. Most of the restaurant food lacked flavor, which was disappointing, although we did enjoy the food at Xcaret Mexico. Don't let anyone reel you in to go see Xcaret Mexico phase 2; it will waste...

"The service was so bad i booked a cabana no service was made even though we kept asking for someone to come take the service still no one showed up we had to leave The service there was bad i didn’t enjoy it at all it was clean yes but the service was bad"

"Hilton is the gold standard. Great food and drinks, great entertainment, great staff, kid friendly. Enjoyed my family vacation there."

"Amazing service and beautiful resort"

"An excellent property that is really well run. We especially appreciated their ability to provide halal food options. All the food was excellent and we urge the Hyatt Ziva team to keep it up! This was our 2nd stay and we will be back!"