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"This is an incredible property. We were able to enjoy the fun adventures at the parks as well as the hotel. Although expensive, if you and your family are adventure enthusiasts, it’s a good deal. "

"Es un hotel con muchas amenidades para todo tipo de edades; la comida es excelente, sin duda es un lugar para descansar y pasarla muy bien."

"Most employees are very nice and friendly "

"Interior of the resort was quite beautiful. Exterior of the resort leaves quite a bit to be desired. The pool area is very condensed and crowded. You feel like you’re on top of the other guests at all times. We spent a lot of our vacation just waiting. Waiting on line for someone at the front desk, waiting in line for the buffet, waiting for service at the pool…just waiting. Pool chairs are nearly impossible to come by. Prepare to pay to rent a cabana if you want somewhere to sit down -...

"It’s been a number of years since I’ve been to Santa Fe it has changed in a number of areas Lack of staff is obvious ….Bar Service lacks…. Maintenance is poor…. They gotta get the birds under control…. It’s nasty ! The Rui party pool is taking alot to service and all the other guests are going without … too bad "

"Excelente, buena comida y bebida "

"Great hotel "

"Very excellent stay"

"The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it. "

"This stay was great the room was clean only thing food was not so good. The staff throughout the property were very kind. "

"A time was had !!! "

"Happy to know the property will be remodeled. It is definitely in need of an overhaul. We would be happy to return once that is completed."

"The food from pajama party was cold and wrong. Transportation inside the facility would just pass by and not go to lobby to pick us up, It got to a point were lady’s standing by had to complain about the situation. They also never gave us the pictures they promised for the family slime. Other than that staff, food, entertainment, park, rooms bar’s was a 5+ stars"

"This resort is incredibly beautiful with amazing staff that were kind and friendly. The only reason I did not rate this 5 stars is because both the breakfast and lunch options were redundant. The food items were all the same every single day without any variety."

"The room was clean and organized. The staff was friendly and helpful. The food was decent. The property had some construction going on that reatricted us from using some areas. Also, the property doesn't have an indoor place for evening events and fun. Overall this is a good place for vacation."

"Love the property the moment we got there they offered us a nice drink. The property is just amazing so beautiful very clean rooms The staff is so friendly and nice. They welcomed us with a smile and went above and behind for us as we eat kosher and we cannot eat meat They prepared for us a lot of options with veggie they even made for us room service after hours because we were hungry they were just amazing. The pool is just great so beautiful the drinks are amazing. We will definitely come...

"Amazing stay!"

"Se debe de considerar que se debe de tener cuatro años para poder dejar a tu hijo en el Kids Club, también que hay muchos limitantes de estatura como en la toboganes para los niños. En el ingreso deberían decir que si se pierde el la tarjeta de entrada a tu habitación tiene un costo de $75, ya que eso no se me dijo. Y lo más importante de todo es que sabiendo que la alberca es de las áreas más importantes de un hotel, donde la mayoría de la gente pasa bastante de su tiempo hay un déficit de...

"Beautiful, clean rooms. Didn’t feel too big or crowded. Nice pools. Service was excellent, there were waiters everywhere. "

"Pool side setting was comfy, i enjoyed the pool. Room was clean, however the jacuzzi upstairs in my room was not clean, did not use even though i paid for it. The room door was squeaky, but they did come in fix it at my request. The staff was excellent, shout out to Krystel and Marco, those are the 2 names that stood out."