البحث عن فنادق في المكسيك وأمريكا الوسطى

"I had a pair of sunglass stolen when I was in the pool. I reported to the security and took them 3 days to get back to me and say they could not do anything about it. You are not safe in the resort. Be careful with people surround you."

"This is a beautiful property! Adults only was a definite plus. The pools were lovely and the lazy river insanely long. The service by the lazy river area was lacking but it's a lot of territory to cover. The beach accommodations are top notch with plenty of chairs and shaded areas - more than any resort I've gone to. The downside was the time of year we unfortunately went as the seaweed was at an all-time high. They did an amazing job keeping the beach clean, but the smell was like rotten eggs...

"Loved it"

"It was my first time in Mexico, and honestly, it was a wonderful experience; the hotel and the entire staff were excellent."

"**Headline:** Great Location, But Lacks Service and Detail **Rating:** ⭐⭐⭐☆☆ (3/5) **Pros:** * Excellent, well-positioned location ro Xcare **Cons:** * Front-desk and service staff seem misaligned and poorly coordinated. * Lack of attention to detail throughout the property. * On-site dining options were mediocre at best. The property itself is in an ideal spot—well-positioned and convenient for getting to Xcaret which was easily the highlight of our stay. However, the hospitality...

"Everything - transportation, property, amenities, staff, food, location, safety etc.. all exceeded my expectations. I am looking forward to returning for a longer stay. 10/10 I highly recommend!!"

"Service: Our butlers, Pingting and Brandon, were the highlight. They were helpful and attentive, and they handled our scheduling so we never had to think about logistics. Coming back to a bubble bath they had drawn for us, unprompted, is the kind of touch we'll remember. The rest of the staff matched that standard everywhere we went. Food: We loved Cilento, El Suspiro, and Cala di Luna, and each one felt like its own experience. Even the pool food was great, which is rare. We never felt like we...

"La habitación muy limpia y el personal muy atento y amable"

"The staff are very familiar with us"

"Hospitality"

"Una experiencia muy decepcionante, especialmente considerando lo carísimo que es este hotel. Las habitaciones son incómodas, sin nada especial que justifique el precio y, lo peor de todo, la limpieza fue pésima. Desde el día que llegamos encontramos pelos, mocos y restos de pasta de dientes. Día tras día la habitación seguía sucia. Pedí personalmente que limpiaran bien, solicité incluso cloro y dejé notas explicando lo que necesitábamos, pero aun así la suciedad continuó. Para un hotel de este...

"H"

"Everything was amazing!"

"Overall it’s a nice resort but it needs more information around the resort for activities, your entertainment staff needs more enthusiasm and need to engage more with ppl."

"Best vacation ever, worth every penny"