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"Pool area was nice. Rooms are a bit dated but we did get maid service daily if not twice daily. Beach was small with lots of sargassum. Prices for food and drink were ridiculously expensive. I have to think there are better options. I would not stay here again. "

"The staff very professional, respectful, friendly "

"Clean room"

"We’ve been to 3 separate RIU locations and this was by far our least favorite. However, I think this is a case of you get what you pay for and realizing this is more of a younger demographic party resort. The rooms are very basic and outdated. The themed restaurants are only open for dinner whereas at other RIUs they are open for lunch as well. Otherwise you are stuck with the buffet, which was lacking more costly items like seafood. I really missed the piles of shrimp, mussels, crab, etc that...

"Great atmosphere! Non stop entertainment for kids and adults. Great views. Beach not swimmable but 15 min walk u get to a swimmable beach. Great stay overall! "

"Everything was great Clean room , staff was great , great food, but a bit pricey "

"Pool was great, so relaxing. Taco bar was phenomenal. All the food was exceptional"

"I only got to eat at one restaurant because the reservations fill up quickly so I basically had to eat at the same restaurant every night. It should not be like that was unfair. People put towels on chairs early and no spots to sit. "

"Looks amazing and maintained. Staff super friendly and helpfull. Rooms are clean. Lot of delicious food varieties at any time of the day. Beach could be cleaner. Lots of seaweed and rocks along the shore."

"Good"

"Good drink selection, friendly staff, hotel just overall outdated "

"Room cleanliness and condition were exceptional. Restaurant quality and service was amazing. Breakfast and lunch buffet not my favorite, but better if you go early, food goes fast. Favorite area was the adult only pool area. Loved being connected to Xcaret Park, easy walk. The lush natural habitat and animals was what brought us to this resort, away from concrete Cancun. "

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"The hotel is okay if you’re just looking for a place to sleep and not spend much time there. However, the staff lacks attention and customer service could definitely be improved. It’s fine for a short stay, but don’t expect a very welcoming or attentive experience."

"Honestly I cannot think of any reason to stay at this resort. They hide terrible service behind a language barrier . even when you translate and speak spanish to tell them exactly what you need, they just say no no no repeatedly. from the moment we checked in, they didn’t give us wifi codes or towel cards or bother to bring up our luggage we had to go back downstairs and collect it ourselves after waiting 45 mins. (no instruction here) every other resort we stayed at provided this service for...

"Staffing at the beach club were extremely inappropriate and harassing us after the wind blew over hookah and burnt their towel. He followed us out of the beach club, harassed us, tried to lie and said it happened twice then followed us back to the hotel. Completely unprofessional and i will Never stay here again. We spent over $400 at the beach club and this is how we were treated."

"泳池很不错，孩子们玩得很开心"

"great resort good food and late night activities "

"A great hotel with great staff! Food at the buffets was delicious with a good variety. The staff also make the Majestic Elegance an amazing hotel to stay at. Special thanks to the animation team for the fun, entertaining events that they work so hard on putting together. Krystel from guest services looked after us during our stay with check ins every day to see if we needed anything and provided us the list of events for the day. Pao and Mana from the animation team taught us some Spanish and...