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"Check in was awful. First, we were told to get off at the wrong hotel. We stood in line for 30 min before a worker took us to another area making it seem like it was going to be to checked in only to try to be sold a time share. When we declined, the worker suggested going to eat because of how much longer the line got, which we did thinking the line would be shorter, but when we got back to the check in line, we waited another 2 hours. There were only 4 workers checking people in. When we got...

"The beach was unusable and the food was very bland. Pina coladas were the only thing we can rate excellent. We have vacationed in Cancun many times and are well aware of the Seagassum issue, however every resort we have stayed in works to remove it daily and our stays have been fantastic. This resort just gave up. There was an excavator on the beach and the rotting seaweed smell hits you as soon as you get to the resort. This was the first time we brought our young kids and my youngest...

"The Resort speaks for its self Excellence Rivera Maya was phenomenal. I recommend it to any couples or singles that want to escape to another world! Our room was beautiful and with a full bar with tequila and beer. The staff made it even better by making you feel special and the food was out standing. My wife and I will be definitely becoming back. We want to make a show out to everyone who made our honeymoon experience memorable! We thank you very much!"

"."

"Not recommended and the facility is over rated. Don’t stay there!"

"Great resort! Will be back!"

"K"

"Wonderful staff"

"Steak was aweful but Mexican fantastic and great stuff for kids"

"The staff was pretty good and the pool area was great!"

"El olor del sargazo, espantoso, no podías salir al exterior de la habitacion"

"Very good"

"The room was very clean when we arrived and the staff were so kind and helpful. The north pool could use some better cleaning and the kids pool is great for the kids but also needs to be maintenanced and all the restaurants at good except Sunan. Sunan needs more employees, there is only one server for the whole restaurant. Other than that I had a great vacation there."

"Buenos!"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"