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"The staff was great. The food was ok. The pool was kind of dirty which we had no choice to enjoy since the seaweed was so bad on the beach. The bars were dirty. We had housekeeping come 1 day and they didn't clean our counters or mirrors. The beds were soft but the pillows were hard."

"Excellent staff installations clean and organized We love the hotel vibe amazing food and drinks Everything to make our vacation one of the most enjoyable experience"

"Estuvo muy bonito todo todos los empleados muy atentos y serviciales este la comida muy buena me gustó mucho y los cuartos estaban muy limpios"

"Fantastic place to visit, Breakfast and lunch were a little meh, but the drinks and service were phenomenal."

"Sante Fe always delivers! The staff remembered us from our last visit in 2024. We will be back."

"Good resort for taking time off, and relaxing."

"El servicio del personal deja mucho que desear, las personas que servían comida en el mercado San Juan tenían una actitud horrible y con 0 ganas de atenderte. En la playa igual, los meseros pésima atención. Recomiendo el lugar ya que definitivamente es un gran hotel, la comida deliciosa y tiene mucha variedad."

"Enjoyed our stay!"

"We just got back from a 4-night stay (July 6–10) at Moon Palace Sunrise. We traveled as a family of 5 with boys ages 9, 11 & 12. Overall, we had a great trip and would absolutely return! The biggest surprise was how much there was for older kids to do. The arcade, coffee shop, daily activities, and nightly shows kept them entertained the entire trip. The Sunrise pool is HUGE and never felt crowded despite being busy. The atmosphere was fun and energetic. The food was good—our favorite was the...

"The property was super clean, and extremely well maintained with no issues. All the staff was very welcoming and helpful throughout the entire resort. The resort had everything we needed for our stay and exceeded my expectations every day. I can’t wait to go back."

"Enjoyed my stay. Staff was amazing. They are a tad overbearing with the time share they try to sell."

"We had an amazing time, our butlers Francisco,America and Marie were fenomenal, awesome bravo !!! We rented a Cabana by the beach and Victor also was amazing. From checking in all the way to checking out it was a wonderful experience. Everyone in the restaurants were great awesome people we loved it.. thank you very much . We will see you again…"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Great location"

"N"

"My entire stay was amazing! The staff was very attentive and the food was great. Can’t wait to return !"

"I love everything"

"Loved our vacation! Had lots of fun with all the provided entertainment and enjoyed the infinity edge pool all day. Will be back for sure!"

"I had a nice stay. The hotel was clean and staff was helpful. I would make some changes when it comes to the steakhouse reservations system."