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"To have upgraded to a preferred plan, I was not impressed the options received. You could not access the beach due to the amount of sargassum. The preferred could have been maintained better as it appeared to be black build-up in the crevices of the pool. The size of the resort was perfect, not too big and not too small. The entertainment was great. I loved the variety provided on a daily basis. The food was just blah; however Portofino and the water grill restaurant (I think that's the sname...

"Gorgeous, well-maintained, and clean resort. The food was consistently 10 out of 10! The staff was always smiling, helpful, and responsive. Our swim our suite along the lazy river overlooking the spa was dreamy and romantic. The room had a large jacuzzi tub inside the room, and another jacuzzi tub on the outdoor patio. You don't need to bring toiletries - the room has *fragrant and luxurious* shampoo, conditioner, body wash, body lotion, toothpaste, toothbrush, cotton balls, q-tips, and...

"Incredible experience from start to finish! Great experience, amazing food."

"Excellent staff and comfortable rooms"

"Great pools"

"Absolutely loved this hotel !"

"Todo Me gustó"

"Everything about this hotel was amazing service, friendliness, restaurants, staff etc. me and my girlfriend will 10000% be coming back to this hotel when we return to Cancun !"

"Great"

"Wonderful"

"Amazing Resort Experience This was the best resort in Cancun! The food was absolutely delicious, especially the Middle Eastern cuisine. The flavors were amazing, the staff were friendly and helpful, and everything was wonderful. We had an incredible experience from start to finish! ❤️"

"Super helpful staff and great amenities"

"The staff were very nice and hotel was beautiful"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"