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"El hotel Xcaret deja mucho que desear a comparación del 2019 volvimos ahora 2026 y hubo una fila enorme cuando llegamos a tal punto q estuvimos como 3 horas luego para ver mis maletas fueron otras dos creo perdiendo todo el día en el check in"

"The overall experience was excellent."

"Our stay at Excellence Cancun exceeded every expectation! From the moment we arrived, the staff made us feel welcome with exceptional service and genuine hospitality. The resort is absolutely beautiful, with spotless grounds, luxurious rooms, and breathtaking views everywhere you look. The food was outstanding, offering a wide variety of restaurants with delicious meals and top-quality drinks. Every meal felt like a fine dining experience. The pools were immaculate, and there was never a...

"Wait staff was not very good."

"First solo international trip and this was the perfect home away from home."

"Excellent all around. Perhaps needs more activities for the night life."

"Resort is nice small not much night life for adults, only one bar to go too and played the same music everyday got a bit boring.The staff is nice , the activities were ok the restaurants food was great but the buffet food wasn’t all that good. A nice resort just need some changes."

"The staff was pretty good and the pool area was great!"

"El olor del sargazo, espantoso, no podías salir al exterior de la habitacion"

"The shows were good, and the pool choices were good. The only thing I would change is the After Dark club. Seems to need to be a little bigger and maybe due for a remodel. The service was great and everyone did have a good time! I had a good time as well! So, go have some fun!"

"Way into the hotel is too long"

"El servicio advantage es excelente"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"