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"Excellent"

"The hotel itself is amazing, the third party that you have to use for travel…. Trash, just plan on walking."

"Location was great and staff were helpful."

"To start off we had a great time. The place is beautiful the lobby is stunning such a grand impression. Absolutely love the boats all the greenery just beautiful. The pools were good just not a fan of the salt water pools. The beach area it has is very clean great for kids, and no seaweed was a plus but different from the open ocean we are used to. The rooms did not impress me way to small. The food was okay, buffet needs better dinner options. The mexican restaurant and the Taco place was our...

"Every single think was perfect !!!"

"The all inclusive hotel was well kept together, very convenient to shop around and catch the ferry to Isla mujeres. Only 1 thing to comment about is the loud noise that young adults would come from having too much fun at 3am, you can hear so much of the noise in the middle of the night."

"We really enjoyed our stay here we came with our one year-old and they accommodated us for the first floor quiet area. Our room was very clean and clean our room every day gave us everything we needed including crib baby toys on the dining was really good. The buffets are very clean and taken care of the food is great. The staff was incredible. They made sure our baby had everything they needed. They even cooked separate food without salt for our baby they were amazing."

"Todo el primer nivel, si que vale la pena!"

"This resort is ABOVE AND BEYOND any place I have visited in the cancun area. The STAFF were EXCELLENT from checkin to check-out,the food 10 out of ten ,grounds spotless , already planning to return."

"I have stayed at other all inclusive family friendly resorts in Mexico recently and the experience I had at moon palace was horrible in comparison. They immediately tried to convince us to sit through a 1.5 hour seminar and tour of another property in order to get passes to the higher end portion of the resort that our lower end “all inclusive reservations” didn’t include. Then when we got to the room it was not prepared for us, it was dirty had no welcome wine as advertised and was smelly. When...

"Exhale made it better , just upgrade"

"Clean fun and exciting. I will definitely go back for a 7th visit."

"Lamentablemente no pudimos usar la playa porque había sargazo"

"Es un lugar súper bonito, vale totalmente la pena"

"Todo excelente!!!"

"We had a wonderful stay! The hotel was beautiful, very clean, and the staff were incredibly friendly and helpful. The food was excellent, the atmosphere was relaxing, and everything exceeded our expectations. We would definitely come back and highly recommend this hotel to anyone looking for an amazing vacation. Thank you for a fantastic experience!"

"Excellent just wished it had a swim up bar"

"the staff, everyone was great! including angel, alexandra & caesar for being so active in everyday activities! the food was delicious & drinks were perfectly made! the rooms are gorgeous with the ocean view! i would 1000 percent go visit again!! thank you everyone at hyatt vivid ♥️"

"I took a solo trip to this resort in June 2026, the staff was kind and helpful. I arrived after 1:00pm, I was allowed to check in, but the room wasn’t ready so I went to the buffet to eat before receiving an email around 2:15pm that my room was ready. The tropical view is just the view to the courtyard in the middle of the resort. Unlike other resorts the restaurants are first come first served, which I did appreciate, but the first night I went to the steakhouse and even though there were...

"The property is not a 4 star hotel. This is totally misleading on Expedia. It is in extremely run down shape. It may have looked good 30 years ago but now it needs a major update. The rooms looks like motel rooms, very outdated, old, worn down. Sticky floors. inside the rooms smelled like mexican cleaning bleach and couldn't open the windows to air out that horrible chemical smell. Luckily they moved me into a balcony room but even that room was totally run down looking. This hotel had passed...