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"This was one of the worst hotel experiences I have ever had, and it was definitely not worth the price. Our room was not cleaned on the first day. We also informed the staff that there was no drinking water in the room and asked them to refill it, but no one came before we checked out. The check-in process took nearly two hours who named Herson, We were traveling as a family and had booked two rooms under my name, but the rooms were located very far from each other. This was extremely...

"The overall experience was excellent."

"Everything about Excellence Riviera Cancun was wonderful. Very clean rooms and housekeeping came by every day to clean and provide fresh towels. The property was immaculate. The staff was friendly and helpful. The food was some of the best food we had from previous experiences at other resorts. Overall I would highly recommend this resort. We would also come back to visit. Thank you Excellence Riviera Cancun for making our trip a great and memorable experience."

"Everything was beautiful!!"

"no ac in lobby , not a single place to hang out with large groups, pools are small"

"it was a beautiful experience and the perfect place to stay at."

"Everything was perfect, thanks!"

"Great food , activities and party …amazing time !"

"Bad customer service. Did not get email respond"

"Resort is nice small not much night life for adults, only one bar to go too and played the same music everyday got a bit boring.The staff is nice , the activities were ok the restaurants food was great but the buffet food wasn’t all that good. A nice resort just need some changes."

"Súper recomendable"

"wonderful property"

"Property was clean and beautiful. Helpful staff. Not a big fan of big resorts. Gave it a try but not for us."

"Probably best hotel. Room pool was cool. Food was great"

"The shows were good, and the pool choices were good. The only thing I would change is the After Dark club. Seems to need to be a little bigger and maybe due for a remodel. The service was great and everyone did have a good time! I had a good time as well! So, go have some fun!"

"Great for young kids!"

"Atmosphere was great. Food needs to be better."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"