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"The hotel was lovely my problem here is with Expedia. As a platinum member I was given NO reason why I was moved from my original hotel, I feel I was downgraded. Expedia has yet to apologize or explain the reasoning. I was booked in a suite in the family area of Hotel Xcaret Mexico, I was told by Expedia I was in the upgraded adult area, this was not the fact. My original property was a 5 star all adult resort. I HAD to upgrade my stay which cost me $2000 additional dollars to be in the adult...

"Key card to rooms don’t work every night had to go down to lobby get new key. The Food at the buffet was not the best. Only positive out take was staff. Friendly staff and hard workers"

"I have reserved this property because of the review for my boyfriend’s birthday. However, this property is not deserve for that review ( over 9). Pool is so small and is not clean at all. Rooms also is not clean I have a pixie hair and my boyfriend is bold but all the time was few long hair at showers sticks on walls 😞and at the floor in restrooms. Overall was not good experience in my trip compare to previous hotel that I went. After booked and before traveling i spoke to Expedia agent to...

"10/10"

"Food could be better at buffet with different options, mostly menu was same for everyday"

"I went to celebrate my birthday in Cancún with my daughters, and everything was amazing."

"Great"

"The staff was great and everything was lovely. Onky down side was that we got there early in the morning and check in is at 3pm no matter what. We were able to go inside and eat but we did have to wait for our room until 3"

"The spa was amazing! A must do!"

"Había cucarachas en mi cuarto , los pasillos sucios de comida , los cuartos muy viejos hay poco personal para el tamaño de hotel y todo muy lo hacen demasiado lento en el checkin tarde más de una hora"

"Costumer service is bad"

"Todo bien, ya solo falta una remodelada a las habitaciones"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Great experience"

"Clean room"

"The food was below average. Needs more activities. Beach is subpar. Near marina and concrete covered in sand"

"Great resort Lots of things to do Tavola and habibi restaurants were too good. Must recommend"

"3ra vez en este hotel , fabuloso"

"Everything was good the staff was so nice and attendant , the only problem was the entrance elevator didn’t work…"

"Everything about this place was great will definitely be back again me and"