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"I stayed at Hotel Xcaret from July 12–17 with my family. This was a vacation we had been looking forward to for a long time, and we arrived with high expectations. Unfortunately, our experience was very disappointing. We booked a River Jump Suite, and while we were given that room category, the river outside our room was so dirty that my two teenagers refused to jump in. That is how our vacation began. My husband immediately went to the front desk to request another room, but we were told there...

"New hotel other than the meat restaurant, food was excellent."

"I’ve been here 5times, it has gone down significantly. Staff was not as helpful as before, everything is no longer all inclusive snacks in room, alcohol in room, room service. Did not get waters to room unless asked for everyday. Housekeeping didn’t give towels or need the correct amount."

"Everything"

"Increíbles las instalaciones, muy bonito todo, las habitaciones amplias, limpias, la playa muy rica. La comida puede mejorar la calidad, el restaurante encanto no está rico. El buffet muy amplio. Si volvería y si lo recomendaría."

"Keep up the great work!"

"The room was nice the shower and lighting were great the restaurants were very clean and service was excellent"

"Nunca volvería no me gustó"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Our recent experience significantly exceeded expectations, despite initial concerns based on previous feedback. From arrival to departure, the staff consistently provided exceptional support. The property maintained impeccable cleanliness, and all feedback or concerns were addressed with the utmost professionalism. As a family traveling with children, we found our stay to be consistently positive, with assistance readily available. Regarding some negative comments concerning check-in and...