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"The hotel was lovely my problem here is with Expedia. As a platinum member I was given NO reason why I was moved from my original hotel, I feel I was downgraded. Expedia has yet to apologize or explain the reasoning. I was booked in a suite in the family area of Hotel Xcaret Mexico, I was told by Expedia I was in the upgraded adult area, this was not the fact. My original property was a 5 star all adult resort. I HAD to upgrade my stay which cost me $2000 additional dollars to be in the adult...

"Hotel tres bien situé, propre, personnel présent et serviable"

"It was a very family friendly environment! The staff was amazing and accommodating. The food was decent enough. The American food there was pretty good along with the Mexican options for the breakfast buffets. Great bartenders who were friendly and patient."

"Excellent, clean , staff is amazing"

"Basketball court was remodeling So we cannot use it."

"Staff is friendly and helpful! The resort is pretty and clean. Drinks were good but food is mediocre. Would recommend to stay here."

"Hotel staff was wonderful. Food was fantastic! We will be staying here again!"

"Food might not be the Greatest but gets the job done specially in the specialty restaurants so make sure to book them early!"

"The spa was amazing! A must do!"

"Había cucarachas en mi cuarto , los pasillos sucios de comida , los cuartos muy viejos hay poco personal para el tamaño de hotel y todo muy lo hacen demasiado lento en el checkin tarde más de una hora"

"We had overall a wonderful time. The room they checked us into was falling apart & we had to switch. They downgraded us to a much smaller room & management did nothing to compensate us. Other than coming back with knots all in my back (the bed was HORRIBLE), we truly enjoyed our time here."

"Great given the price range."

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Something random but helpful is you can skip the lobby on the elevator (LB) by pressing (-1) which depending on the elevator leads to the pool and restaurant area or the street level in front. I didn't figure that out until my 3rd day. Besides the retention/time share staff making things a bit awkward the rest of my stay was excellent."

"Clean room"

"El servicio excelente y la localidad también está muy bonito el lugar"

"Great resort Lots of things to do Tavola and habibi restaurants were too good. Must recommend"

"3ra vez en este hotel , fabuloso"

"Good"

"The staff was friendly. The property was clean and the food was amazing. Highly recommend this resort."