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"Please consider this hotel as a best option in cancun."

"The Resort is nice, rooms are dated but everything worked well, very clean, comfy beds. The food is absolutely amazing! Coffee shop & pastries are a win! Candy Shop is wonderful! The 2 pools are not very large, but okay, they get crowded. Went at the end of June 2026, very hot/humid, the Hotel could not regulate comfortable temperatures in Buffet or Restaurants, hard to enjoy food when you were just so hot & sweating a lot? Overall, it was a good resort to visit! But end of June is TOO...

"Clean room"

"We stayed at Occidental by Xcaret for 9 nights. The property is beautiful gives you jungle feeling. The location is great and you can walk to Xcaret. After 9 nights and meeting many staff. There was a few staff that truly were amazing and went out of their way to make our trip enjoyable. Ismael works as a bartender, he is a genuine sweet person and I was not feeling good one day and he made me a drink and I felt so much better afterwards. Emilia the morning buffet captain was extremely helpful...

"Most staff member were great. However, some did not have good attitudes towards the guest. Christian and Ramon were excellent. Bartender s were not that friendly nor activity team members. Do better!"

"Super nice and helpful staff. Definitely a party resort so would be good for a girls trip or bachelor/ette, but still saw that there was a bunch to do for kids."

"Love this resort!!! Everything was great and clean! The food was ehhhh you won’t starve but I wish they had more selection or changed it from day to day. Besides the food it wound be perfect!"

"Todo el primer nivel, si que vale la pena!"

"The biggest issue was the rooms. No ventilation at all so everything will be wet all the time from the humidity. Mirrors foggy, sheets and blankets wet, floor slippery. The clothes in my suitcase were moist when I got home. And the buffets are terrible. The restaurants were the highlight of the experience."

"El hotel esta demasiado viejo y anticuado y un exceso de clientes para tan poco espacio de entretenimiento"

"I recommend this resort 100% ! The food and drinks were amazing ."

"A total waste of time and money. We came here for my birthday and it was the worst birthday I’ve ever had. So much of our time was wasted. We were told we got an upgrade, but what that upgrade exactly was, I have no idea. Our room was changed from a sea view to basically workers working on the rooftop, which startled me as I was getting dressed. We were told we had special access to the rooftop, but it was closed when we went. We were told we were invited to a special VIP breakfast as part of...

"We had a really great stay. The hotel staff was very friendly and welcoming from the start, which made the whole experience even better. The resort was also very clean, and we noticed the maid service came twice a day. It was also nice to see that the pool and grounds were cleaned daily. The staff and butlers were very attentive, and we never had to wait long for food or drinks. The drinks were made with premium liquors, and the food was delicious with a lot of variety. Even my picky kids were...

"Lamentablemente no pudimos usar la playa porque había sargazo"

"Yo tuve una pésima experiencia ya que por compras en EXPEDIA la estadía un error el Cual no me resolvieron la reservación estaba 4 personas y solo la Confirmaron para dos y no quisieron hacerse responsables y me tocó pagar por Los niños n el hotel adicional a eso perdimos Todo el Día y me tuvieron en recepción 3 Horas por nada fue fatal l experiencia en general"

"My family and I had a wonderful vacation at the Moon Palace Grand. The resort was beautiful and truly amazing. The staff did an excellent job ensuring we had everything we needed for a great experience. The spa was fantastic; I enjoyed two massage sessions and a facial, both of which were exceptional. While the resort had numerous amenities, they were spread out across the property, making it somewhat tiring to navigate without assistance. All the restaurants we dined at were excellent, but...

"Perfect place to stay for a vacation."

"This was a perfect quick getaway for 4th of July weekend! The property is beautiful but the beach club was the BEST! Beautiful views, with the options to lounge, play in the waves or chill in the pool. Mr. Daniel made our time at the beach club super relaxing! He's so kind and anticipated our every need. The food was delicious everywhere! We seriously didn't have a bad meal. Our only concern is the property is changing owners in mid-August 2026 so it's unclear how that will affect future stays...

"I went as a solo traveller from Canada travelling internationally alone for the first time. Super nervous it would be weird for me to be at this resort alone but the staff were friendly, the visitors were friendly and the parties at Santa Fe were wild. I had an amazing time and I would recommend Riu Baja California to anyone but particularly solo travellers. Also the food and drinks were basic but very good."

"The property was beautiful! It had several pools and the pool near our room hardly ever had people so it felt like a private pool. We ate at one of the restaurants and the food was excellent! Outside the property was a bus that takes you to downtown Cancun for $1. The breakfast buffet was phenomenal! I have had a great experience here and would definitely go again!"