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"Me encantó"

"Nice place friendly people"

"Todos los días hubo una piscina cerrada. Las piscinas son muy pequeñas imagínate la cantidad de personas si todos los dias hubo una cerrada"

"El personal te hace sentir mal por no hospedarte en los hoteles nuevos de xcaret"

"I hated it"

"Nice place"

"I was at all the facilities of the hotel; it was a good hotel, everything was good. The only thing was that the restaurants had a limited menu, a small number of dishes, and one night out of the three that I was there, all of its restaurants, except for the buffet, were closed."

"Food wasxo"

"The conciege service was amazing! Helped getting a scooter for my husband. The facility is so large!! We had a great time!"

"We loved our experience at the Moon Palace. It’s a wonderful place, especially if you’re traveling with young ones. The kids absolutely loved the playroom and arcade lounge. The staff there are so friendly. People are always willing to help (even if you don’t ask). The pools were wonderful and clear. The only downside was we couldn’t swim at the ocean, but that was out of their control. I highly recommend and look forward to returning."

"The service from the staff was extremely courteous. They went out of their way to give you a good experience."

"Everything at the hotel was excellent, from the food to the staff and all around the whole experience. The only exception was the way one hotel manager on duty handled a specific issue. We had reserved a king bed room, but because we didnt get to check in until after 9pm, they over sold the unit and gave us a double bed for the first night, which was not a big deal. The next morning we were told that check out time was 11:00 and that we had to have our stuff packed and out and that we would be...

"just all around amazing. i’m lost for words and i don’t have any complaints"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Yo tuve una pésima experiencia ya que por compras en EXPEDIA la estadía un error el Cual no me resolvieron la reservación estaba 4 personas y solo la Confirmaron para dos y no quisieron hacerse responsables y me tocó pagar por Los niños n el hotel adicional a eso perdimos Todo el Día y me tuvieron en recepción 3 Horas por nada fue fatal l experiencia en general"

"The property is absolutely beautiful, well-maintained, and has something for everyone. Our kids had the best time at the water park and enjoyed all the fun activities throughout the resort. The views were breathtaking, and every day felt like paradise. The food was outstanding, with so many delicious options to choose from. As an all-inclusive resort, everything exceeded our expectations, and we truly loved the variety and quality. 10/10"

"."

"Muy buen servicio, sus mejores areas el beach club y roof top"

"Overall had a great experience here. Rooms are very clean, friendly staff. They also have two adjacent hotels from the same franchise that you can access which I found pretty cool (they are next to each other, you can freely walk between them). The only downside was extremely slow room service, it would take over an hour to deliver premade meals or two days to get a battery for the safe (and yes, you do need to call to remind them). All in all I would recommend, and given a chance, would visit...

"Las habitaciones estaban limpias. Muy amables en su servicio"