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"Staff at breakfast all seemed subdued and only very few interacted with guests. The choice of breakfast was minimal. In comparison with other hotels it was just about acceptable. Some of the seats were uncomfortable due to ware and tear. Ended up sitting on the frame rather than the leather clad seat cushion. The hallways were very dark and the room itself did not have adequate central lighting. The shower was a weak waterfall style shower with out a hose for extra use. I found the concierge...

"The location was good, walking distance to restaurants, pub, shops and near the Albert dock. I also appreciated the handwritten note from the staff. I find this very warm and welcoming. I just hope they have parking but they were helpful in terms of guiding us where to park. The discount code was also good."

"Excellent facilities, breakfast and ambience. Staff were extremely helpful, polite and professional. Would love to stay again"

"Room was very big and clean with a huge window and a lovely view of the Liver Building . Reception staff were very helpful and pleasant. Nice bar with outside space and views ."

"Everything as I would want and expect"

"The location for both the waterfront and for Liverpool One was excellent. The staff were very professional yet friendly, the room lived up to expectations and the breakfast was varied and well presented."

"Excellent hotel and staff"

"Great staff very clean!"

"It's located in a really good area. Room was clean, hotel was quiet. I was there for a day, no complaints"

"A bit dated - air con poor. Paid extra for balcony but the view wasn’t that good at all and flimsy little bistro chairs and tables that had seen better days"

"It was OK. Bed was comfy but the room could have done with a proper deep clean. Bathroom although seemingly clean on surface smelt like wee and we had blood on our curtains (we didn’t see this until the morning) - we would have asked to have moved rooms if spotted when we checked in. We were just in a rush at check in to drop bags and get to a concert. Location is good."

"Good location"

"Everything was lovely only thing I would say is plenty of milk coffee teabags and sugar to save topping up daily ! Location perfect"

"Excellent location, very clean room and all the staffs were very helpful. I had very squeaky set of wheels from my suitcase and was able to borrow a can of WD40 from maintenance to solve the issue. Very helpful!"

"Excellent hotel very clean and comfortable. Friendly helpful staff. Easy check in and out. Buffet breakfast had lots of choice. Didn't use the restaurant or the car park so can't comment on those. Would recommend this hotel."

"Very friendly staff, clean room and free parking next door. Plus a tasty breakfast. Great spot close to the centre"

"Great location lovely rooms breakfast was good"

"Clean, modern rooms with a great breakfast."