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"The reason I gave it a bad rating was there IS NO AIR CONDITIONING. It was 82 degrees in our room. They gave us a fan but all it did was blow hot air. It was 95 degrees outside. I realize this was an unusually hot week but that was not acceptable for me. Kuddos for the staff for understanding and refunding the remainder of my stay. Beautiful hotel and view."

"Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of...

"Stayed for the night on 27th June. Upon arrival the queue for check in was lengthy, which was to be expected. A staff member was coming down the queue requesting guests register online. Fine did that. Once we arrived at the desk there was a A4 sign to say the hotel was experiencing issues with the AC. It was not communicated at all the issue was it wasn’t working full stop. Our room on 5th floor was 33 degrees and the windows barely opened. Upon research the AC broke down from 25th June but this...

"Lovely hotel. Centrally located so convenient to several parks and theatres."

"The room was clean and well maintained and perfect for a solo traveler"

"Great Hotel"

"Great hotel with easy parking. Very helpful staff and really modern rooms. Great location near the river. Would definitely recommend a stay!"

"Staff are very professional and friendly and the location is great too."

"Rooms are small but everything was wonderful. Perfect location for site seeing and close to paddington station. Staff was great and so was breakfast. Highly recommended"

"Property has a good pub/ pizza+ cafe downstairs and if you get a renovated room (we stayed in an old and renovated one over the course of 4 weeks) you may have a half decent stay and is in a decent location. If it’s hot, you want to keep any food or drinks cool good luck. There is zero air conditioning the place was stinking hot and deadly uncomfortable and they don’t have enough fans to give out, seriously? And you can’t buy any drinks/ food from them or anywhere else cause you can’t keep them...

"Great place to stay"

"muy buen hotel me encsnto siempre fresco buenos cuartos comodo"

"The location right in front of the metro station is amazing The breakfast room is pleasant and the staff are friendly Initially we were allocated a room that was smaller than the one we had booked, but the issue was solved when the duty manager intervened"

"Quiet place at Earl's Court. Easy walking distance to restaurants, etc. Room was comfortable but super small - especially the shower - but that's London for you. My only significant complaint is that all four pillows were quite thick & very hard. I asked about getting a thinner / softer pillow but no luck. Unfortunately it affected my sleep to the point that I would not stay again (silly but true - not everyone likes thick hard pillows)."

"Great location at Hyde Park, funky rooms with good air con for those summer nights! Can’t fault the stay. A quirky place."

"What a sad, sad experience. I have been staying at this hotel every once in a while for over 10 years or so. It has never been a great hotel experience to begin with, BUT it always was good value for money, nice staff, and (for my purpose) a very convenient, central location. All good enough for me to return multiple times over the years. This time I arrived 90 minutes prior to regular check-in time (and aware of the fact) being body-blocked from entering the lobby by an employee at the front...

"This gorgeous hotel was one of the most favorite parts of my week in London. It’s perfectly bougie without being stuffy. One of the best hotels in all my travels and I am pretty picky! I want to come back to London just to stay in this hotel again. Lmao."

"Average "