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"Overall, we had a good stay at Ghazala. The beach is absolutely gorgeous, with a protected cove that breaks the waves and makes swimming very pleasant. The property is clean, the weather was beautiful, and most of the staff were very kind and hardworking. We were happy to tip the staff, although experiences varied—some were very gracious and modest about it, while a few approached us quite directly expecting a tip, which could feel uncomfortable. The food was average, about 5/10 for us....

"Staff members were not professional, specially resturant staff"

"The staff at Rotana Palma Bay are extremely friendly, polite and very helpful. The reception team are very welcome and helpful. Ayoub arranged for a sea view room and was very punctual with time. Another staff member from the reception had kindly ordered Kushary on my behalf after I requested his assistance because I couldn't make the order. His name is maybe Mahmoud, I was so happy with the Kushary and Mahmoud helped me try it. Room service staff, Hadi and Mohammed werevery helpful and...

"Personale gentile ed accogliente specialmente in reception.Da lodare il responsabile dei teli spiaggia che si da veramente da fare anche per quanto riguarda l'accoglienza e la manutenzione spiaggia. Ottima la colazione e la cena,sempre varie e molto gustose.Complimenti al capo chef Ahmed e al suo secondo,per la professionalità,la gentilezza,la conoscenza della lingua italiana,per cui ci ha saputo spiegare anche i piatti locali che preparava. Spiaggia privata e attrezzata,mare fantastico."

"Dry unclean poorly maintained though a new hotel. Wouldn’t recommend at all."

"The hotel is grand and the property is huge. The beach has The rooms are modern and well appointed."

"المكان نظيف ،مساحة الشاليه كبيرة،،الموظفين ممتازين"

"الموظفين محترمين المكان روعه الماء والهواء الجيد والبحر جيد "

"Clean"

"Customer service great bu the stuff needs training and more experience to Handel good hotels,plus you feel like you are in government place has no owner"

"I stayed there for 5 nights in July the high season . The place was booked solid. They gave me a room overlooking the parking lot of the Hotel. When I asked to change the room they emphatically refused. I told for what I was paying which is higher than any other hotel in top seaside destinations I expected a better view than a parking lot! At least a garden , a pool or a partial sea view. The next day they said a room was available at an upgrade fee of $150. So please make sure when booking you...

"Very bad experience. Low food quality. Water pressure shower very weak . No hot water for shower. Bad bed to sleep . Unstable TV functioning "