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"The hotel has everything we were looking for. Unfortunately we ended up in an argument with a member of staff over our 5 year old daughter's food that she was finishing as we arrived in the bar area to order food and drinks for ourselves. We were asked to leave - shouted over to us from the bar. Once the staff understood we were ordering food and drink for ourselves we were allowed to stay. My wife was cross and complained directly to the staff member who had asked us to leave. He agued the line...

"Another excellent stay at this hotel. Friendly staff, nice room. Very easy and a great location. Only negative was the restaurant as the food wasn't great and was poor value given the quality. It was far better last year, hence I booked it again this year."

"Excellent"

"Our room was not serviced properly. Dishes were just wiped clean instead of replacing them. They were still dirty"

"aucun refrigirateur en chambre"

"Hotel was great with swimming pool and activities. Staff are very helpful location within walking distance to trams and a few attractions"

"Tout était très bien"

"Omg , love it love it love it , wondeful hotel , beautiful staff Thank youuuu"

"Beautiful property with a fantastic location. Room was spacious, clean and nice to spend time in. Walk right into the main shopping area"

"From the moment we arrived at Le Royal Champagne Hotel & Spa, everything felt effortless and perfectly curated. The reception team was warm, attentive, and handled check-in with a level of ease that set the tone for the entire stay. The concierge service was exceptional, proactive, knowledgeable, and genuinely invested in elevating our experience beyond expectations. Our Garden Suite was simply stunning. Spacious, beautifully designed, and opening onto serene views that made every moment feel...

"We had an amazing stay at Château d’Étoges. The castle is beautiful, full of history, and surrounded by peaceful gardens. Our room was spacious, clean, and very comfortable. The staff was warm, welcoming, and always happy to help. Breakfast was fresh and delicious with a great selection. The atmosphere was quiet and relaxing, making it the perfect place to experience the French countryside. We also enjoyed the restaurant and the excellent Champagne selection. Highly recommended for anyone...

"Outstanding staff, very helpful prior to our and throughout. A modern beautiful hotel. Location is perfect too"

"Perfect location with everything you need! Comfortable beds and pillows. Appreciated the air conditioning and healthy breakfast options. A short walk from the train station and to all of the main sites on Épernay!"

"Cheap, clean and simple. Breakfast was a good price."

"Aloha, perfect location yes not near noise, yet a close 1/2 block nearby. Great AC for hot summer. Nice rooftop bar/dining. Wonderful helpful staff. Parking at hotel. Would stay here again."

"Top Location wenn man bei vielen kleinen Winzern Champagner testen möchte. Diese sind Fussläufig zu erreichen"

"The rooms are clean and with reasonable space, but the bathrooms are smalls and the towels too thin. Other than that the hotel is great."