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"Nice rooms. Fridge did not work in room so our drinks were all warm. AC did not switch down even tho there was a thermostat in room. Tv kept crashing at least 4 times rebooted itself. Did inform front desk said would notify maintenance but nothing. Nice room nice pool. Breakfast ok but let down by above"

"Y"

"Toplocatie vlakbij centrum, topkamer met kitchenette, topontbijtbuffet en mooi dakterras met uitzicht op centrum. Ook overdekte parkeergarage met laadpunten voor elektrische auto's"

"The hotel and surrounding property is gorgeous and the staff are amazing. We Had a wonderful stay."

"Mooi hotel aan de rand van Epernay met zwembad en spa. We troffen in het restaurant een ietwat zelfverzekerde sommelier die ons prima advies gaf over een moooe champagne bij ons diner. Vervolgens morste hij bij het inschenken en het bleek dat het zijn eerste werkdag was. Dat kan gebeuren natuurlijk. Het is wel een beetje zien en gezien worden in het dit hotel en restaurant. Kwaliteit van eten en drinken is goed, service en snelheid van bedienen kan beter. De bediening werkt niet efficiënt...

"Wonderful time spent here. Staff were super friendly and very happy to help me with recommendations on dining and tourism."

"I was highly disappointed in the staff working the bar. I stayed four nights on the property and the customer service was severely lacking. On quite a few nights, the bar was understaff with a new bartender (he used a booked to figure out how to make a drink listed on the cocktail list. On another night I directly asked a different bartender if he knew how to make an old fashioned. He said 'Oui!' and pour me a Sir Davis on the rocks. Definitely need staff training to run a better bar program."

"We were upgraded to cathedral view and it was honestly the most stunning hotel view I’ve had, that really made the trip special. Location is great, staff were super helpful and the hotel was great."

"The staff were great!"

"I would stay here again."

"The hotel was a great location with parking nearby. The hotel is dated and the room dark. We had a window but a view of the ventilation system. The staff were helpful and friendly"

"From the moment we arrived at Le Royal Champagne Hotel & Spa, everything felt effortless and perfectly curated. The reception team was warm, attentive, and handled check-in with a level of ease that set the tone for the entire stay. The concierge service was exceptional, proactive, knowledgeable, and genuinely invested in elevating our experience beyond expectations. Our Garden Suite was simply stunning. Spacious, beautifully designed, and opening onto serene views that made every moment feel...

"We had an amazing stay at Château d’Étoges. The castle is beautiful, full of history, and surrounded by peaceful gardens. Our room was spacious, clean, and very comfortable. The staff was warm, welcoming, and always happy to help. Breakfast was fresh and delicious with a great selection. The atmosphere was quiet and relaxing, making it the perfect place to experience the French countryside. We also enjoyed the restaurant and the excellent Champagne selection. Highly recommended for anyone...

"The hotel and tour were wonderful!"

"Sauber Zimmer, Parkplatz vor dem Hotel. Gut gelegen für die Durchreise"

"Fine!"

"Rooms were clean. Lucy and her colleague at the reception desk were incredibly patient and helpful. Breakfast was ample. Wish the bar was open every night."

"Room, pool, breakfast, staff, and clean area + the Garage!"

"Nina was wonderful and so helpful. It was extremely warm when we were there and the rooms were nice and cool."