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"When we arrived we were greeted by lovely staff members. Weirdly I had to pay another 200 euros deposit even though I’d already paid for our room upfront. On check in we saw a sign displayed to say they had an increase in thefts in the local area and their car park had been targeted. Had we known this we wouldn’t have booked to stay as we turned up on our journey home travelling with a trailer and bikes on our bike rack. We had to empty the trailer and put the bikes inside our camper van to...

"The AC was not working. The temperature in the room was 25.5 degrees celsius. We were told they would send someone to repair it, which did not happen. The other solution offered was to open the window. And then we were told that we would be refunded 50% of our first night stay, which did not happen either. Very disappointing."

"Prachtig hotel, mooie schone kamers, fijne spa en zwembad. We hebben hier 3 nachten verbleven en hadden een geweldige tijd. Enige minpunt: de prijs van het eten en champagne (wat een lokaal streekproduct is) was echt veel te duur en overpriced. Jammer."

"Our bedroom was very tired in appearance The breakfast room was too small and was overwhelmed at the busiest time to the point where food and crockery run out. there were too few staff and very disorganised little skills noted in the bakery as most of the patisserie was bought in. Overall is=t was extremely poor for a Relais . "

"Good roadstop hotel on way back to UK."

"Erg vriendelijk, behulpzaam personeel. Prima kamer en badkamer met fijne airco, grote tv, Prima parkeerplaats, welke wel een wat kleine entree heeft."

"Très très bien et bien situé"

"Great location with lots of restaurants, shops, and attractions within walking distance. The hotel and service were great, and we were very happy with our stay overall. Just one tip: avoid booking taxis through the hotel, as we found the price was almost double what we would normally pay."

"Air con wasn’t brilliant on a hot day. Other than that very nice hotel and great staff."

"若干の建物の古さはありました（扉は強く閉めないとロックかからない、内鍵がまわりにくいなど）が、スタッフさんが親切に対応してくださりました！ 賑やか、と口コミにあったので心配していましたが、部屋によって違うのか、とても静かで落ち着いて寝れました。"

"Well located hotel with helpful staff"

"Exceptional Stay – Impeccable Cleanliness, Spa, and Thoughtful Touches We recently booked two rooms for a two-night stay, and the experience was fantastic from start to finish. Upon arrival, we were greeted with a glass of champagne, which was a wonderfully thoughtful touch that set the tone for the entire trip. The hotel itself is lovely and exceptionally clean throughout. Our rooms were well-appointed and stocked with ample amenities, making our stay incredibly comfortable. We also took full...

"The premises and location were good The staff were very helpful Food was a bit disappointing"

"From the moment we arrived at Le Royal Champagne Hotel & Spa, everything felt effortless and perfectly curated. The reception team was warm, attentive, and handled check-in with a level of ease that set the tone for the entire stay. The concierge service was exceptional, proactive, knowledgeable, and genuinely invested in elevating our experience beyond expectations. Our Garden Suite was simply stunning. Spacious, beautifully designed, and opening onto serene views that made every moment feel...

"Praktisch verblijf in Epernay met handige parking"

"Ottima posizione e struttura dotata di un bel giardino con piscina. Totale assenza di ascensore :( parcheggio comodo"

"Very helpful staff, very clean, quiet, secure parking pleasant breakfast good coffee"

"N/A"