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"The hotel itself was nice, clean and the rooms were comfortable. However, there is little to no air conditioning in the room, although the reception area was freezing. On multiple occasions we asked the staff to help us as it was unbearable but they were very unhelpful. It was so hot that I had to take our puppy out multiple times during the evening due to her overheating. I think the worse part was the staff basically ignoring us, such a shame as we were really looking forward to our last night...

"The AC was not working. The temperature in the room was 25.5 degrees celsius. We were told they would send someone to repair it, which did not happen. The other solution offered was to open the window. And then we were told that we would be refunded 50% of our first night stay, which did not happen either. Very disappointing."

"Prachtig hotel, mooie schone kamers, fijne spa en zwembad. We hebben hier 3 nachten verbleven en hadden een geweldige tijd. Enige minpunt: de prijs van het eten en champagne (wat een lokaal streekproduct is) was echt veel te duur en overpriced. Jammer."

"Our bedroom was very tired in appearance The breakfast room was too small and was overwhelmed at the busiest time to the point where food and crockery run out. there were too few staff and very disorganised little skills noted in the bakery as most of the patisserie was bought in. Overall is=t was extremely poor for a Relais . "

"We had a lovely stay at the Holiday Inn in Reims. The room was clean and comfortable and the underground parking was very convenient. The staff were lovely, friendly and helpful. The hotel is also in a great location—just a short and easy walk to the city centre and attractions such as Notre-Dame de Reims Cathedral. Overall, we had a wonderful experience."

"Erg vriendelijk, behulpzaam personeel. Prima kamer en badkamer met fijne airco, grote tv, Prima parkeerplaats, welke wel een wat kleine entree heeft."

"Très très bien et bien situé"

"Great location with lots of restaurants, shops, and attractions within walking distance. The hotel and service were great, and we were very happy with our stay overall. Just one tip: avoid booking taxis through the hotel, as we found the price was almost double what we would normally pay."

"Room was a good size and well fitted out. Aircon was good. Breakfast really good."

"若干の建物の古さはありました（扉は強く閉めないとロックかからない、内鍵がまわりにくいなど）が、スタッフさんが親切に対応してくださりました！ 賑やか、と口コミにあったので心配していましたが、部屋によって違うのか、とても静かで落ち着いて寝れました。"

"Very central and only 5 mins walk from Avenue du Champagne. Comfortable room."

"Rooms a little dated but spacious and clean. Good location, easy to park. Good value for money though."

"From the moment we arrived at Le Royal Champagne Hotel & Spa, everything felt effortless and perfectly curated. The reception team was warm, attentive, and handled check-in with a level of ease that set the tone for the entire stay. The concierge service was exceptional, proactive, knowledgeable, and genuinely invested in elevating our experience beyond expectations. Our Garden Suite was simply stunning. Spacious, beautifully designed, and opening onto serene views that made every moment feel...

"Praktisch verblijf in Epernay met handige parking"

"Ottima posizione e struttura dotata di un bel giardino con piscina. Totale assenza di ascensore :( parcheggio comodo"

"Very helpful staff, very clean, quiet, secure parking pleasant breakfast good coffee"

"N/A"