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"We stayed here last weekend to celebrate my mum’s 65th birthday and had such a lovely time. The hotel was beautiful, very clean and comfortable, and all the staff we met were friendly and welcoming. I had emailed beforehand to mention that we were visiting for my mum’s special birthday, so I was a little disappointed that there wasn’t a card or small acknowledgement in the room. We’d also booked a table in the restaurant for her birthday dinner, but unfortunately the booking hadn’t made it onto...

"Lovely simple place, very clean with full breakfast, toast and cereals included. Nothing fancy but perfectly good. Very friendly and helpful receptionist and bar staff. Good size room with very comfy bed, bath and shower, hairdryer and blanket. But someone doesn't know how to put a sheet on a bed. Lol Quiet area - on a Tuesday night. Free parking till 8am one road away on Tyler Ride road. I would happily come again."

"The hotel is undergoing a renovation at the moment, but the rooms and general areas are clean and quiet, the staff in the bar - restaurant are most accommodating, the food is cooked to order but the wait is well worth it the food produced is excellent. Defiantly recommend the food."

"Checked into Room one, nice view over quay but as soon as I lay on bed headboard collapsed, went to have shower and shower not working, was allowed to use bathroom down the hall but not ideal. No remote for TV so couldn’t use that either. Wanted to say good stay but very poor."

"No checking in service at all. No prior instructions were given. We were helped into our apartment by the lady who owns the jewellers downstairs. We were woken at 6.45am on a Sunday to the sound of scaffolders and a traffic management company setting up to commence install scaffolding at 7am on the building we are in with no prior communication from the host this would be happening otherwise I wouldn't have booked there. By 8am there was a workman outside my first floor bedroom window so I had...

"Very nice room, bed was a little short for me at over 6 foot tall, but not the end of the world. Staff were very pleasant. Would definitely stay again if I was in the area"

"The bar maid was very argumentative. We told her we had a reservation to which she informed us that they do not take reservation for less than 6 people. When the professional gentleman returned he took us to our table which had our room number on it. Furthermore, she proceeded to serve a tall, good looking man who approached the bar way after we had been standing a waiting."

"Shower did not work. Only one towel in the room. TV did not work. Very dirty floor. Stains on the bed and headboard. Windows don't open fully."

"Very handy location close to where we needed to be in Chelmsford. Certainly more room that a budget hotel wih everything you need, including safe parking."