Hotel with a Concierge in Magdalena from SAR 122

"it was well cooked"

"Nice sea view room, location, facilities, and breakfast. Lunch and dinner not so good. Repetitive menu and not very fresh food. Good pizza and fresh juices. The worst part was 2 very loud corporate events on 2 of our 4 nights there till early morning. Great disrespect for the guests’ rest. (It was low season so hotel not full)"

"Great hotel, great location, good restaurants. Awesome holiday. Tip: upon check in, do ask if they foresee any oarties, concerts or loud events. There were parties 3 nights in a row, music was great but it went on past midnight. "

"So you're going to Santa Marta and want to stay in a nice hotel? Or like me, you only stay with Hiltons. Simply said, go to the Garden Inn. Its nothing like the ones in the US, way better, cleaner, way better service than the Hilton Santa Marta and the area is super safe ans walkable with amazing food and activity options near you. The Hilton Santa Marta beach is disgusting, not ptivate and out of control in every way, safety vendors absolutely gross beach too. You'll get an amazing view and a nice adult pool with a nice bar and views. Thats is all!! You want an ATM drive 30 minutes. You want to pay with dollars, nope! I've been here twice and will never come back. Zero management anywhere! Over worked agents ans often unsupervised. Nobody available to talk to if needed. I kidd you not on Sundays the entire big *ss hotel has zemo managers and young overworked supervisor too timid and not trained well for manageement requirement, the poor girl tries hard but left alone in a jungle with tools to lead. You're trying to check in? Good luck wait 30 minutes. You want to check out you're in a line for 1 hour. 2 agents in the front desk and about 7 or 8 in the back office hanging out...nonmanagement available to take action. Elevator waiting gets super annoying. Food is just decent nothing special. Management thing that good service = trying to be efficient and nothing else....I Swear I was blown away about the Garden inn quality of service attentivemanagement everywhere...wow! "

"I loved my stay here, with beach access, great food, and beautiful pools. I had an adjoining room on both of my stays here. Both times I had a lot of noise from the hotel guests n this rooms. So loud, that it seemed like the door was wide open. Both times young babies were crying during the night and during the day. Also, I found the process of getting a pool towel and filtered water to be cumbersome. Bar service was poor in the pool areas. "

"Nice hotel, staff is excellent, rooms are comfortable. Swimming pools are awesome, swim up bar is perfect and the bartenders Andres is the best"

"Food can improve"

"I had a wonderful stay at this hotel. The property is beautiful and very well maintained, and the food was absolutely delicious. The staff at the pool and restaurant were amazing—very friendly and attentive. A special shoutout to Kenzo for his excellent customer service and attention to guests. He truly made our stay even more enjoyable. I would definitely recommend this hotel and look forward to coming back!"

"The property had stunning views of the ocean, with all the bells and whistles of outdoor furniture. The pool does not have anti slip strips on stairs though and I fell hard on my spine. I wrote up a statement as requested and never heard a word from them. Not even a follow up on how I was feeling. When reported, they said they would view pool cameras. 5 hours later I went down and they handed me a pen and paper and told me write what happened. I spent the rest of my time there bed ridden and suffered major discomfort. Pool needs signage and safe entrance out in place and staff and management need to take a course on hospitality "