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"At check-in, at the reception, we asked for a refrigerator. We explained that we need it for the ampoules. They told us that they did not have any. I offered to pay for the use of the refrigerator, but they told us that they could not help us. So, we asked them to consult with their manager and on his orders we were asked to show the injections . My wife took the three injections out of her purse, showed them and explained that the value of each injection was over $1,000. Then they told us that...

"Extremely dissapointed with their excursion services!! We felt robbed!!! We paid for a very expensive private tour that was nothing like what we got offered when we reserved it. There is a lot of improvement to be done with the quality of the food. The restaurants served for dinner what it felt like pre-plated food that was not fresh at all. The bar service wasn’t friendly and we felt like we were bothering them everytime you asked for a drink, even after tipping them. The property is doing...

"Our ac didn’t work first three days. We had to keep calling the front desk. The room is quite dated. The only good thing about the hotel is that we felt safe and it’s in a good location."

"La propiedad está muy buena, las habitaciones bien limpias y la comida perfecta"

"Terrible breakfast and unfriendly staff. Pool is a very small and you can't find a place to sit. Nothing in the gym was working. Noisy AC will keep you awake at night. Bed sheets were stained with blood. Worst Hilton I stayed in. Avoid if you are staying for more than 1 night."

"On day one we were in a standard room in tower 2 (newer tower out of the two on property) but there was water maintenance being done and we were without water for over 3 hours which was an inconvenience for us and the lock box was not working. The staff immediately offered us a room change to tower 1 to a jr suite and it was perfect! The view of the ocean and two pools from the balcony were beautiful. The one restaurant on property is delicious and good prices. The beach is also quirt and...

"Property and rooms spacious and very clean. Many amenities. Staff very helpful and caring. Customer service excellent. Breakfast buffet great!"

"En general fue buena la estancia, el desayuno muy bueno y el personal muy servicial"

"Buena experiencia, buena relación costo beneficio."

"The room was clean and very spacious and comfortable. It’s only in place restaurant served good food, but prices are elevated. Most of the amenities and all other restaurants are in the complex, but be prepared to take long walks back and forth. Their breakfast buffet is excellent. Walking to the beach will set you 10 min back. And their access road is in deplorable condition."

"People in general were very helpful and caring"

"Wir hatten als Familie mit vier Kindern einen wunderschönen Aufenthalt im Irotama und haben uns rundum wohlgefühlt. Unser Apartment im Del Mar war sehr großzügig, mit einem fantastischen direkten Meerblick und Whirlpool auf der Terrasse. Besonders begeistert waren wir von der tollen Lage direkt am sehr sauberen Strand, den schönen Poolanlagen und dem ausgesprochen freundlichen und hilfsbereiten Personal. Auch das Frühstück und die gesamte gepflegte Anlage haben uns sehr gut gefallen. Für...