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"From a customer service standpoint, the staff is mediocre at best and says a lot about the Hilton brand. Within three hours of arriving to the Hilton Santa Marta, my wife had $240 stolen from her purse from a cleaning lady. A few failed efforts to come to a reasonable resolution, has left a very bad taste in my mouth considering I was vacationing with my family (which included 3 children). 5 days have passed and absolutely nothing has been done. The best thing about my trip was spending time...

"Me encantó maravilloso volvereeeee"

"The property was great . Unfortunately not enough no indooor activities under air conditioning. Weathers tends to be extremely hot and humid. Only Two indoor restaurants one Italian and and the other Japanese. Everything else under open air. Shows are outside on the sand at night. Local area is not very safe at night. Plan on spending money on on excursion which are very pricey. Alcoholic beverages that always available if that is something you want to do everyday. We spent 8 days after all...

"If you just need a place to sleep for night it’s great but not enough room to open suitcase except on bed"

"Extremely dissapointed with their excursion services!! We felt robbed!!! We paid for a very expensive private tour that was nothing like what we got offered when we reserved it. There is a lot of improvement to be done with the quality of the food. The restaurants served for dinner what it felt like pre-plated food that was not fresh at all. The bar service wasn’t friendly and we felt like we were bothering them everytime you asked for a drink, even after tipping them. The property is doing...

"The room was very clean and the staff was wonderful. The food was exceptional. The only issue was that when you rented a canopy at the beach you had to give that up at 4 o’clock and you were only able to stay at the beach until seven in the evening."

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"Staff was friendly, WiFi could have been better"

"El hotel es muy bonito, super cerca del aeropuerto, se percibe limpio y las habitaciones amplias. Cuenta con zona de playa y camastros con sombrillas sin costo adicional, la playa es muy bonita. El desayuno incluido esta excelente y muy completo. La comida muy rica solo el servicio del restaurante fue bastante lento. Todo lo demás excelente, definitivamente regresaría y recomendaría este hotel."

"The room was clean and very spacious and comfortable. It’s only in place restaurant served good food, but prices are elevated. Most of the amenities and all other restaurants are in the complex, but be prepared to take long walks back and forth. Their breakfast buffet is excellent. Walking to the beach will set you 10 min back. And their access road is in deplorable condition."

"Serious electrical problem in the property, lights would go on and off all day, ruined the AC in the room, WiFi did not work, and front desk was clueless."

"Overcharged for our stay by the front desk! Still waiting for our refund since we came home almost a week ago! The front desk at the Bungalows and Bohios have been very slow at getting back to us too. Food is amazing; never had a bad meal though. The black sand is super pretty. And we had cooler water in our shower the entire stay so if you can’t handle cold showers suggest staying in the hotel."

"Todo estuvo a la estupendo, limpieza, atención, comida, área recreativa"

"Sehr schöne Apartments und tolle Aussicht! :)"

"Good location"