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"teh property is big, rooms need some attention. staff was kind but slow check in and check out. also have to pay $10 for parking."

"Beautiful hotel. The pool on the 8th has a sensational view. Beautiful plats, great beds and super modern, clean. Only downside for me was service. No service at all but the pool and almost made to feel like you were being troublesome to order a drink. Bar Staff / waiters on 8th floor were pretty nonchalant to be polite. On checking out you are also charged “mandatory tips” when you have to order everything yourself, walk up / down and sometimes told - “we can’t serve you, we’re preparing for...

"I arranged for rwo rooms on Expedia as I could not access the hotel's direct site and calls were not answered. We were already staying in Madeira and our flights were cancelled due to high winds. When we arrived at 430pm we were informed that the rooms needed to be cleaned and we would be contacted. Our friends using room #1 were contacted the next hour of their room being ready. We approached the lobby desk three times to ask about our second room, we were told the first time that the room...

"The resort is amazing, super clean. The buffets are excellent, tons of selections, staffs are very friendly. The room was spacious and perfect. We really enjoy are stay, and we will be back."

"Positives - Our room was on the 6th floor which has an amazing view out to the Atlantic! - The bed was comfortable - The air con was good. - Shower was good. - Enjoyed our time at the lower level sea water pool and great to have sea access. - Nice bar staff at the lower level pool. Negatives - Really poor soundproofing in the room, we heard stomping around from upstairs at all different hours of the day, you can hear people using the bathroom taps/showers. You can hear next door TV. This...

"Total luxury …views … beautiful gardens and amazing breakfast …."

"The hotel is amazing, its slightly dated however it has excellent facilities, fantastic enormous range at buffet breakfast. 4 pools, sauna steam, jacuzzi ocean views. Resturants, bars, pub. Rooms are really spacious and very comfy beds. Its the kind of place you could just stay at if you dont want to venture out."

"Beautiful very be looking hotel, view from the room was amazing, location very convenient."

"Friendly stuff and quite clean and relaxing, the hotel located in sunniest area in Madeira Parking space is provided as well"

"It was a wonderful stay, in the center of the city, walking distance to all the important places in front of the marina, It was quiet and the staff was amazing. I would highly recommend this hotel to anyone"

"Very nice hotel!"

"Mah"

"Bel endroit où séjourner!"

"Nice property. Only thing that would have been good to have is more Portuguese oriented entertainment since we were in Portugal."

"This hotel would be great if it wasn’t for a couple of things. The pools close early. Sun goes down at 9pm, but all amenities are closed at 6pm. When you are done exploring for the day, the amenities are closed when you want to use them most. The room needs renovation. The pillows were terrible and the bed is stiff as a board. Parking is a nightmare. They advertise that they have parking, but it was sold out all 5 nights. The only other viable option is at the casino. It’s right next door...

"We had a great time at the Cliff Bay! We absolutely enjoyed every minute of our stay there. From a birthday celebration at Avista restaurant to our rooms' comfort and stunning views to delicious buffet breakfast every morning to spending time at the pool. No little detail was spared and the quality of service was superb. The staff made sure we had a great time and had everything we needed. We will definitely stay at this property again when we come back to Madeira. Thank you for your...

"Great experience"

"Nice hotel in a good place near everything. Luis in reception was very helpful. The “rooftop” is cute."

"Absolutely fantastic place to stay. Wonderful staff, incredible food, clean and comfortable rooms, beautiful views! Lots of stairs and steep narrow roads so not the best place for people with mobility issues. We loved it and highly recommend!"