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"Stunning Views, Subpar Service and Surprise Fees Calheta is a gorgeous destination, and this resort sits on an incredible spot with beautiful views and high-end rooms. Unfortunately, the overall experience was let down by poor service and misleading management. A few key takeaways for potential guests: Restaurant Reliability: I made a reservation at the 2nd-floor restaurant weeks in advance. When I arrived, the restaurant was completely closed with zero advance notice or...

"Clean rooms and exceptionally kind staff"

"Beautiful hotel. So fun and lively, and the amenities are great. I would absolutely stay here again!"

"hotel is very clean and well maintained. The gardens are lovely with plant markers, and we even saw bunnies at night. The boutique has reasonably priced beach clothing. Rooms are comfortable, with eco‑friendly AC that shuts off when you leave. The beach is beautiful, and refillable water stations are convenient if you bring a bottle. The resort has a warm, family‑oriented atmosphere. À la carte restaurants were full when we arrived and unable to book a restaurant. The main negative issue is...

"Excelente"

"L e Reid's Palace est un endroit merveilleux et calme. Les chambres tous côté mer. Le personnels très gentils et très serviables.Les restaurants et Le petit déjeuner pour tout les goûts et à volonté . Les jardins et l'Histoire de l'hotel splendides. Les activitées offert par l'Hotel très intéressentes. Un environnement de détente idéal."

"The room was very nicely decorated, and the location was convenient for exploring the city center. Although the hotel was close to the sea, there was no beach nearby where you could swim or relax. Some aspects of the room could be improved in terms of comfort. The bathroom had a glass wall, which offered very little privacy. There was also a connecting door to the room next door, and the soundproofing wasn’t great, so we could hear what was going on in the other room. There was also no bidet...

"The hotel is conveniently located in the old town area of Funchal. This is close to many restaurants, near the marina (where all the tour boats go from), near public transport, taxi’s and quick Bolt pick ups, and also where the cable car goes up to Monte. The hotel itself was very nice, good rooms and staff were very helpful. We did have an issue with the drains (producing an awful smell) in our original room and after a little bit of discussion we were given a new room for the trip. Breakfast...

"All round great resort with no issues at all. Great food and variety, facilities wonderful and rooms as expected."

"Im großen und ganzen Nett allerdings etwas in die Jahre gekommen."

"Fantastic staff & stay. Would recommend."

"On a passé un excellent séjour. La chambre était calme et la vue splendide. Le buffet du petit déjeuner était très bon et le personnel aux petits soins. Je recommande vivement!"

"Very helpful staff, especially at the front desk."