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"We were well received with staff helping with our bags immediately. Note, if you do want your luggage right away, don't use their luggage service as it is not immediate. Room was large and comfortable. We had an oceanview room with balcony. For the smokers, balcony has ashtrays! Bathroom was large with separate toilet door. Small note, that one of the 2 sinks was a bit backed up. That is truly the only small thing. Staff were polite throughout the resort. Not understanding the concept, it is a...

"Parfait"

"Très belle vue dans la piscine au rooftop, hôtel incroyable , chambre tres jolie et personnel très serviable"

"The resort is amazing, super clean. The buffets are excellent, tons of selections, staffs are very friendly. The room was spacious and perfect. We really enjoy are stay, and we will be back."

"Positives - Our room was on the 6th floor which has an amazing view out to the Atlantic! - The bed was comfortable - The air con was good. - Shower was good. - Enjoyed our time at the lower level sea water pool and great to have sea access. - Nice bar staff at the lower level pool. Negatives - Really poor soundproofing in the room, we heard stomping around from upstairs at all different hours of the day, you can hear people using the bathroom taps/showers. You can hear next door TV. This...

"Total luxury …views … beautiful gardens and amazing breakfast …."

"Top."

"Absolute Joy of a place"

"Perfect location to have access to everything in a comfy environment. Unfortunately, in the evening, you can still hear the noise from the local shops. Otherwise, a beautiful place to stay."

"Overall, we had a great stay. The food was top-notch and definitely one of the highlights of the hotel. The wine selection was also excellent, with plenty of quality options to choose from. If available, I would definitely recommend doing the all-inclusive package—it offers great value and allows you to fully enjoy everything the hotel has to offer. The staff was generally friendly and helpful. There were a couple of employees who seemed less enthusiastic, but it appeared to be more of an...

"Very nice hotel!"

"Good base, Clean, modern very comfy bed. Breakfast great choice sometimes very busy around 9am Great roof top bar with fabtastic views across Funchal. Friendly staff on reception. Building work either side to the hotel."

"Bel endroit où séjourner!"

"This hotel would be great if it wasn’t for a couple of things. The pools close early. Sun goes down at 9pm, but all amenities are closed at 6pm. When you are done exploring for the day, the amenities are closed when you want to use them most. The room needs renovation. The pillows were terrible and the bed is stiff as a board. Parking is a nightmare. They advertise that they have parking, but it was sold out all 5 nights. The only other viable option is at the casino. It’s right next door...

"Nice property. Only thing that would have been good to have is more Portuguese oriented entertainment since we were in Portugal."

"Pure luxury in a fantastic location for exploring Funchal. Couldn't fault the hotel, everything was exquisite. We booked a superior room which meant we had a few extra perks (like having a separate breakfast restaurant with table service to name one) and the seam view balcony was huge. Overall we fully recommend the Cliff Bay"

"Great experience"

"Perfect location, good variety for breakfast. Staff friendly and helpful for information. Would come back"

"Absolutely fantastic place to stay. Wonderful staff, incredible food, clean and comfortable rooms, beautiful views! Lots of stairs and steep narrow roads so not the best place for people with mobility issues. We loved it and highly recommend!"