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"When you walk into the hotel, it looks amazing but we got there after a cruise ship so they said I couldn’t check in early but I would get a text message when my room was ready so we had walked around all of the French quarters and had nothing else to do so we came back and I’m sitting in the lobby and see people checking in never got a text to tell me that my room was ready. Also finally got to our room. It smelled like a wet basement. While trying to sleep, you could hear the elevators going...

"Yes "

"There were bedbugs in the room."

"Hot water wasn’t really working in shower."

" Always enjoy Embers and our time there"

"The hotel was terrific. The front desk helped us come in a day early and to find us a better room when we had a noisy meeting room across the hall. Really good pool and gym and the Desire restaraunt was yummy"

"Great location, beautiful suite, superb service "

"Rooms are modern and gorgeous! Location is amazing this is our regular stay! Walking distance within EVERYTHING!! Valet Parking was a little slow but that’s understandable as we called for valet during peak hours."

"Love this hotel. We stay here every time & it never disappoints. The staff make you feel so special & are always so willing and able to help with anything you need. Rooms are always clean and comfortable. This hotel is centrally located and perfect for any trip to New Orleans!"

"Room was clean and spacious. Bed was so comfy. Shower head and water temp/pressure was WONDERFUL!!! Staff was great and greeted us from the moment we approached. Room Service was quick. Bar was flowing with drinks and Casino was very lively and inviting, a little smokey but we were not in there all day. Loved the live music that was performing in the casino loung area. Pool is decent- lots of love bugs in water, lazy river was great! Fyi- there are 2 jacuzzis- we wondered why so many kiddos...

"We especially loved the great location in the heart of the French Quarter but on a quieter street. The common rooms were very nice and always clean, the guest rooms were spacious enough and also very clean and quiet. The staff gets an A+! From the people at the front desk, to the bellmen helping with luggage and taxis, to the housekeeping staff and bar/restaurant staff, the hotel was run by extremely cheerful, helpful and nice people. I would stay there again the next time I visit New...

"everything was awsome"

"Everything was great! The customer service was the best, and the room was very spacious. They do need to improve the elevators, and there was slight shower mold in some rooms.” "

"The room was extremely noisy at night. There is no insulation in the walls. People rev their car and motorcycle engines until 4:00 am. I won't stay there again."

"The room was clean and the staff were amazing. The day and night front desk associates were all so welcoming, friendly and helpful. "

"Staff were very cordial and knowledgeable"

"The staff were very helpful and the pack & play we requested was already set up"

"This was a great find in a perfect location. Such friendly staff!"

"Good food. Great pool to relax in. Wonderful location."

"I chose this place so we could do laundry on our road trip. The laundry was easily accessible and easy to operate. The room was clean, bright, had all the amenities we needed and we were in a safe and sound. We stayed for 4 nights and we would stay there again and again in our future visits "